Transport Canada - Civil Aviation
Level of Service Summary Regulatory Fee: No
Transactions Completed Between: 01/04/2012 to 31/03/2013
For BRANCH: MA
Date Produced: 20/08/2013 ATS-10
Time Produced: 11:36:08AM
| Sub Activity | Service Standards | Total # of transactions | Within Normal Service Standard Level | Within Maximum Service Standard Level | Within Service Standard | Beyond Maximum Service Standard Level | Average Days | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Normal Days | Maximum Days | # | % | # | % | # | % | # | % | Adjusted Average Days | ||
| # Adj | % Adj | # Adj | % Adj | # Adj | % Adj | # Adj | % Adj | |||||
| 1.4 - General | 30 | 30 | 3 | 1 | 33% | 0 | 0% | 1 | 33% | 2 | 67% | 35.3 |
| 1 | 33% | 0 | 0% | 1 | 33% | 2 | 67% | 35.3 | ||||
| 1.8 - Refund request | 5 | 5 | 6 | 6 | 100% | 0 | 0% | 6 | 100% | 0 | 0% | 2.3 |
| 6 | 100% | 0 | 0% | 6 | 100% | 0 | 0% | 2.3 | ||||
| 2.1 - General inquiry | 30 | 30 | 104 | 91 | 88% | 0 | 0% | 91 | 88% | 13 | 13% | 14.8 |
| 93 | 89% | 0 | 0% | 93 | 89% | 11 | 11% | 13.7 | ||||
| 2.2 - Change of address | 10 | 10 | 176 | 173 | 98% | 0 | 0% | 173 | 98% | 3 | 2% | 1.9 |
| 174 | 99% | 0 | 0% | 174 | 99% | 2 | 1% | 1.7 | ||||
| 2.8 - Other | 30 | 30 | 195 | 186 | 95% | 0 | 0% | 186 | 95% | 9 | 5% | 10.4 |
| 189 | 97% | 0 | 0% | 189 | 97% | 6 | 3% | 8.7 | ||||
| 2.14 - Status of an earlier request | 2 | 2 | 1 | 1 | 100% | 0 | 0% | 1 | 100% | 0 | 0% | 1.0 |
| 1 | 100% | 0 | 0% | 1 | 100% | 0 | 0% | 1.0 | ||||
| 2.18 - Request for an extension (PPC, aircraft, sim, ground training) | 1 | 5 | 9 | 2 | 22% | 4 | 44% | 6 | 67% | 3 | 33% | 5.2 |
| 2 | 22% | 4 | 44% | 6 | 67% | 3 | 33% | 5.2 | ||||
| 2.19 - Change of personal information other than address | 10 | 10 | 6 | 4 | 67% | 0 | 0% | 4 | 67% | 2 | 33% | 16.8 |
| 5 | 83% | 0 | 0% | 5 | 83% | 1 | 17% | 5.0 | ||||
| 3.1 - Cadors follow up | 30 | 30 | 1 | 1 | 100% | 0 | 0% | 1 | 100% | 0 | 0% | 6.0 |
| 1 | 100% | 0 | 0% | 1 | 100% | 0 | 0% | 6.0 | ||||
| 7.5 - Deregistration of an aircraft | 1 | 3 | 20 | 11 | 55% | 2 | 10% | 13 | 65% | 7 | 35% | 24.0 |
| 13 | 65% | 1 | 5% | 14 | 70% | 6 | 30% | 10.3 | ||||
| 7.11 - Notification of change of owner(s) | 30 | 30 | 46 | 46 | 100% | 0 | 0% | 46 | 100% | 0 | 0% | 4.0 |
| 46 | 100% | 0 | 0% | 46 | 100% | 0 | 0% | 4.0 | ||||
| 7.12 - Aircraft leasing advisory, extension, termination, other | 30 | 30 | 79 | 76 | 96% | 0 | 0% | 76 | 96% | 3 | 4% | 7.3 |
| 77 | 97% | 0 | 0% | 77 | 97% | 2 | 3% | 6.8 | ||||
| 8.5 - Annual airworthiness inspection reporting | 30 | 30 | 9 | 8 | 89% | 0 | 0% | 8 | 89% | 1 | 11% | 22.2 |
| 8 | 89% | 0 | 0% | 8 | 89% | 1 | 11% | 22.2 | ||||
| 10.9 - Request for an early examination rewrite | 5 | 5 | 35 | 27 | 77% | 0 | 0% | 27 | 77% | 8 | 23% | 4.3 |
| 27 | 77% | 0 | 0% | 27 | 77% | 8 | 23% | 4.3 | ||||
| 12.17 - Student pilot permit data entry | 30 | 40 | 283 | 266 | 94% | 4 | 1% | 270 | 95% | 13 | 5% | 8.0 |
| 266 | 94% | 4 | 1% | 270 | 95% | 13 | 5% | 8.0 | ||||
| 12.18 - Verification letter | 10 | 10 | 150 | 149 | 99% | 0 | 0% | 149 | 99% | 1 | 1% | 3.7 |
| 149 | 99% | 0 | 0% | 149 | 99% | 1 | 1% | 3.6 | ||||
| 12.20 - Aviation language proficiency test | 30 | 30 | 232 | 227 | 98% | 0 | 0% | 227 | 98% | 5 | 2% | 12.3 |
| 227 | 98% | 0 | 0% | 227 | 98% | 5 | 2% | 12.3 | ||||
| 12.21 - Aviation document booklet renewal | 20 | 40 | 1 | 1 | 100% | 0 | 0% | 1 | 100% | 0 | 0% | 19.0 |
| 1 | 100% | 0 | 0% | 1 | 100% | 0 | 0% | 13.0 | ||||
| 13.45 - Issue special flight operations certificate - Unmanned air vehicle | 10 | 20 | 15 | 5 | 33% | 6 | 40% | 11 | 73% | 4 | 27% | 15.5 |
| 9 | 60% | 4 | 27% | 13 | 87% | 2 | 13% | 12.0 | ||||
| 15.8 - Flight training device approval - Initial | 20 | 40 | 2 | 0 | 0% | 1 | 50% | 1 | 50% | 1 | 50% | 46.0 |
| 0 | 0% | 1 | 50% | 1 | 50% | 1 | 50% | 45.0 | ||||
| 15.14 - Recertification of parts - Company approval | 30 | 30 | 1 | 1 | 100% | 0 | 0% | 1 | 100% | 0 | 0% | 6.0 |
| 1 | 100% | 0 | 0% | 1 | 100% | 0 | 0% | 6.0 | ||||
| 15.21 - Obstacle assessment | 30 | 45 | 42 | 36 | 86% | 0 | 0% | 36 | 86% | 6 | 14% | 31.1 |
| 36 | 86% | 0 | 0% | 36 | 86% | 6 | 14% | 31.1 | ||||
| 15.25 - Minimum equipment list - Amendment | 60 | 60 | 1 | 1 | 100% | 0 | 0% | 1 | 100% | 0 | 0% | 3.0 |
| 1 | 100% | 0 | 0% | 1 | 100% | 0 | 0% | 3.0 | ||||
| 15.27 - AME - Technical examination approval | 60 | 120 | 16 | 15 | 94% | 0 | 0% | 15 | 94% | 1 | 6% | 18.4 |
| 16 | 100% | 0 | 0% | 16 | 100% | 0 | 0% | 10.9 | ||||
| 15.28 - AME - Approval to write regulatory exam | 30 | 30 | 35 | 25 | 71% | 0 | 0% | 25 | 71% | 10 | 29% | 28.0 |
| 27 | 77% | 0 | 0% | 27 | 77% | 8 | 23% | 24.1 | ||||
| 17.1 - Initial manual approval | 60 | 60 | 4 | 3 | 75% | 0 | 0% | 3 | 75% | 1 | 25% | 30.0 |
| 3 | 75% | 0 | 0% | 3 | 75% | 1 | 25% | 23.0 | ||||
| 17.2 - Manual amendment | 60 | 60 | 43 | 35 | 81% | 0 | 0% | 35 | 81% | 8 | 19% | 38.5 |
| 37 | 86% | 0 | 0% | 37 | 86% | 6 | 14% | 34.3 | ||||
| 18.1 - Authorized person appointment / renewal | 60 | 60 | 20 | 19 | 95% | 0 | 0% | 19 | 95% | 1 | 5% | 27.6 |
| 20 | 100% | 0 | 0% | 20 | 100% | 0 | 0% | 22.2 | ||||
| 18.2 - Authorized examination invigilator appointment | 60 | 60 | 7 | 7 | 100% | 0 | 0% | 7 | 100% | 0 | 0% | 25.4 |
| 7 | 100% | 0 | 0% | 7 | 100% | 0 | 0% | 24.3 | ||||
| 18.4 - Approved check pilot | 15 | 30 | 5 | 4 | 80% | 1 | 20% | 5 | 100% | 0 | 0% | 7.8 |
| 4 | 80% | 1 | 20% | 5 | 100% | 0 | 0% | 7.8 | ||||
| 18.5 - Minister's delegate - Maintenance appointment / renewal | 15 | 30 | 1 | 0 | 0% | 1 | 100% | 1 | 100% | 0 | 0% | 26.0 |
| 0 | 0% | 1 | 100% | 1 | 100% | 0 | 0% | 26.0 | ||||
| 18.7 - Minister's delegate - Recreational aviation appointment / renewal | 40 | 40 | 1 | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 100% | 100.0 |
| 1 | 100% | 0 | 0% | 1 | 100% | 0 | 0% | 3.0 | ||||
| 18.10 - Delegate monitor | 20 | 20 | 4 | 1 | 25% | 0 | 0% | 1 | 25% | 3 | 75% | 29.0 |
| 1 | 25% | 0 | 0% | 1 | 25% | 3 | 75% | 27.0 | ||||
| 18.18 - Aviation language proficiency test examiner appointment / renewal | 60 | 60 | 1 | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 100% | 95.0 |
| 0 | 0% | 0 | 0% | 0 | 0% | 1 | 100% | 95.0 | ||||