Transport Canada - Civil Aviation
Level of Service Summary Regulatory Fee: Yes
Transactions Completed Between: 01/04/2012 to 31/03/2013
For BRANCH: RA
Date Produced: 20/08/2013 ATS-09
Time Produced: 11:41:50AM
Sub Activity | Service Standards | Total # of transactions | Within Normal Service Standard Level | Within Maximum Service Standard Level | Within Service Standard | Beyond Maximum Service Standard Level | Average Days | |||||
---|---|---|---|---|---|---|---|---|---|---|---|---|
Normal Days | Maximum Days | # | % | # | % | # | % | # | % | Adjusted Average Days | ||
# Adj | % Adj | # Adj | % Adj | # Adj | % Adj | # Adj | % Adj | |||||
2.9 - Replacement of mutilated lost or destroyed document | 5 | 10 | 71 | 63 | 89% | 6 | 8% | 69 | 97% | 2 | 3% | 6.1 |
63 | 89% | 6 | 8% | 69 | 97% | 2 | 3% | 5.2 | ||||
2.11 - Request for an extension (IFR, IR, MC) | 1 | 5 | 18 | 15 | 83% | 2 | 11% | 17 | 94% | 1 | 6% | 1.9 |
15 | 83% | 2 | 11% | 17 | 94% | 1 | 6% | 1.9 | ||||
2.13 - Request for temporary personnel document | 1 | 5 | 21 | 15 | 71% | 2 | 10% | 17 | 81% | 4 | 19% | 4.5 |
15 | 71% | 2 | 10% | 17 | 81% | 4 | 19% | 4.5 | ||||
7.1 - Amendment of a C of R | 7 | 60 | 16 | 12 | 75% | 4 | 25% | 16 | 100% | 0 | 0% | 4.8 |
14 | 88% | 2 | 13% | 16 | 100% | 0 | 0% | 3.1 | ||||
7.2 - Authorization to lease an aircraft - CDN from foreign | 3 | 7 | 6 | 6 | 100% | 0 | 0% | 6 | 100% | 0 | 0% | 1.0 |
6 | 100% | 0 | 0% | 6 | 100% | 0 | 0% | 1.0 | ||||
7.6 - Issue continuing C of R | 7 | 60 | 663 | 401 | 60% | 238 | 36% | 639 | 96% | 24 | 4% | 13.8 |
492 | 74% | 161 | 24% | 653 | 98% | 10 | 2% | 8.4 | ||||
7.7 - Issue or reserve a special aircraft mark | 1 | 10 | 129 | 129 | 100% | 0 | 0% | 129 | 100% | 0 | 0% | 1.0 |
129 | 100% | 0 | 0% | 129 | 100% | 0 | 0% | 1.0 | ||||
7.8 - Issue provisional / temporary C of R | 7 | 60 | 5 | 4 | 80% | 1 | 20% | 5 | 100% | 0 | 0% | 3.8 |
4 | 80% | 1 | 20% | 5 | 100% | 0 | 0% | 2.6 | ||||
7.9 - Reserve an aircraft mark | 1 | 10 | 64 | 60 | 94% | 2 | 3% | 62 | 97% | 2 | 3% | 1.6 |
60 | 94% | 2 | 3% | 62 | 97% | 2 | 3% | 1.6 | ||||
7.10 - Change an aircraft mark | 30 | 30 | 4 | 4 | 100% | 0 | 0% | 4 | 100% | 0 | 0% | 14.0 |
4 | 100% | 0 | 0% | 4 | 100% | 0 | 0% | 2.3 | ||||
11.2 - Flight test under part iv | 15 | 30 | 10 | 3 | 30% | 0 | 0% | 3 | 30% | 7 | 70% | 36.2 |
3 | 30% | 0 | 0% | 3 | 30% | 7 | 70% | 36.2 | ||||
11.3 - Flight test under part vi or vii | 15 | 30 | 2 | 1 | 50% | 0 | 0% | 1 | 50% | 1 | 50% | 18.0 |
1 | 50% | 0 | 0% | 1 | 50% | 1 | 50% | 18.0 | ||||
12.1 - Category 4 medical certificate | 20 | 40 | 6 | 3 | 50% | 1 | 17% | 4 | 67% | 2 | 33% | 25.0 |
3 | 50% | 1 | 17% | 4 | 67% | 2 | 33% | 25.0 | ||||
12.2 - Air traffic controller licence and rating | 20 | 40 | 14 | 14 | 100% | 0 | 0% | 14 | 100% | 0 | 0% | 2.9 |
14 | 100% | 0 | 0% | 14 | 100% | 0 | 0% | 2.9 | ||||
12.3 - Airline transport pilot licence | 20 | 40 | 166 | 80 | 48% | 69 | 42% | 149 | 90% | 17 | 10% | 26.0 |
80 | 48% | 71 | 43% | 151 | 91% | 15 | 9% | 25.4 | ||||
12.4 - AME licence issue | 20 | 40 | 20 | 8 | 40% | 5 | 25% | 13 | 65% | 7 | 35% | 43.2 |
8 | 40% | 5 | 25% | 13 | 65% | 7 | 35% | 43.2 | ||||
12.5 - AME licence renewal | 1 | 5 | 95 | 3 | 3% | 45 | 47% | 48 | 51% | 47 | 49% | 13.4 |
3 | 3% | 45 | 47% | 48 | 51% | 47 | 49% | 13.4 | ||||
12.6 - AME rating | 1 | 20 | 6 | 0 | 0% | 4 | 67% | 4 | 67% | 2 | 33% | 42.0 |
0 | 0% | 4 | 67% | 4 | 67% | 2 | 33% | 42.0 | ||||
12.8 - Commercial, flight engineer | 20 | 40 | 172 | 12 | 7% | 58 | 34% | 70 | 41% | 102 | 59% | 43.0 |
13 | 8% | 57 | 33% | 70 | 41% | 102 | 59% | 42.7 | ||||
12.9 - Flight crew rating initial issue | 20 | 40 | 1,398 | 375 | 27% | 627 | 45% | 1002 | 72% | 396 | 28% | 32.7 |
375 | 27% | 627 | 45% | 1002 | 72% | 396 | 28% | 32.6 | ||||
12.10 - Flight crew rating renewal | 20 | 40 | 163 | 58 | 36% | 83 | 51% | 141 | 87% | 22 | 13% | 27.6 |
59 | 36% | 83 | 51% | 142 | 87% | 21 | 13% | 27.2 | ||||
12.12 - Foreign licence validation | 2 | 5 | 28 | 5 | 18% | 6 | 21% | 11 | 39% | 17 | 61% | 11.5 |
6 | 21% | 6 | 21% | 12 | 43% | 16 | 57% | 10.5 | ||||
12.14 - Private, glider, balloon, ultralight, gyrop, recreation | 20 | 40 | 493 | 126 | 26% | 175 | 35% | 301 | 61% | 192 | 39% | 34.0 |
128 | 26% | 178 | 36% | 306 | 62% | 187 | 38% | 33.6 | ||||
12.16 - US to canadian lic conversion | 20 | 40 | 15 | 5 | 33% | 4 | 27% | 9 | 60% | 6 | 40% | 50.1 |
7 | 47% | 3 | 20% | 10 | 67% | 5 | 33% | 30.9 | ||||
15.1 - Authorization of industry training | 30 | 30 | 1 | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 100% | 60.0 |
0 | 0% | 0 | 0% | 0 | 0% | 1 | 100% | 60.0 |