Appendix A - Manual Cross-Referencing List

This policy applies to air operators regulated under Subpart705 of the CARs, Airline Operations.


In Moshansky Commission Recommendation (MCR77), Justice VirgilP. Moshansky, Commission of Inquiry into the Air Ontario Crash at Dryden, Ontario recommended that "TC, during the process of approval of air carrier manuals, ensure that the provisions of the proposed manuals are consistent and specifically, that they coordinate the duties of the cabin crew and those of the flight crew concerning hot-refuelling procedures, with appropriate cross-referencing between manuals".

The Commission of Inquiry into the Air Ontario Crash at Dryden examined Transport Canada's internal review, acceptance, and approval procedures to determine whether they required air operator manuals to be cross-referenced for consistency and whether the duties of flight and cabin crews had to be properly coordinated. Internal manuals were also reviewed for the same purpose.

A Task Group was assigned the responsibility of MCR77. The Task Group agreed that Transport Canada's internal measures were insufficient. The Task Group agreed that, in order for Inspectors to properly carry out their duties with regard to the verification of air operator manuals, guidelines were needed on which subject areas should be verified for consistency and which cross-referenced.

Regulatory Requirements

The CARs contain several regulatory requirements pertaining to air operator manuals, in particular Paragraph(2)(a) of CAR705.135, which states, "A company operations manual shall be such that all parts of the manual are consistent and compatible in form and content".

Other regulatory requirements include:

CAR 705.135, subsection (1).
CAR 705.134, subsections (1), (2), (3) and (4).
CAR 705.139, subsections (1), (2) and (3).
CAR 705. 17, subsections (1) and (2).
CAR 705.104, paragraphs (2)(a) and (2)(b).
CAR 705.138, paragraphs (1), (2) and (4).
Commercial Air Services Standard (CASS) 725.104, paragraph (2)(d).
CASS 725.07, paragraphs (2)(a)(i), (2)(a)(ii), (2)(d)(i), and (2)(d)(ii).
CASS 725.135.
CASS 725.138.

The content requirements of the flight attendant manual, as referenced in Paragraph705.139 of the CARs, are contained in the Flight Attendant Manual Standard, Document No. TP12295.


The purpose of this appendix is to provide Commercial and Business Branch Inspectors with a Manual Cross-referencing List for use when examining air operator manuals for approval to ensure a complete, consistent and cross-referenced Operations Manual, Standard Operating Procedures and Flight Attendant Manual.


In accordance with regulatory requirements, manuals must be cross-referenced when they are established and during any subsequent amendment process.

See Attachment for Manual Cross-referencing List.

Inspector Responsibility

Cabin Safety Inspectors are responsible for the cross-referencing of the Operations Manual and Standard Operating Procedures with the Flight Attendant Manual. Pilot Inspectors (OPI for an air operator) are responsible for providing Cabin Safety Inspectors with the Operations Manual and Standard Operating Procedures when they are established and during subsequent amendments.

Attachment - Manual Cross-referencing List (Operations Manual/Standard Operating Procedures/Flight Attendant Manual)

1. The following procedures must be included and cross-referenced to ensure IDENTICAL INFORMATION in order to fulfill regulatory requirements:
  • Planned Emergency - Preparation for emergency landing/ditching:
    All communication from flight deck to flight attendants in an emergency:
    • Notification of an emergency; flight deck to in-charge flight attendant briefing items
    • Signal for brace position
    • Evacuation signal
    • If both terms are used in the manuals, definition of evacuation and deplanement
    • Cancellation of evacuation (Ref. CAR705.104, CASS 725.135, 725.138)
  • Passenger and Cabin Safety Procedures:
    • Communication from flight deck to flight attendants
    • Signal for flight attendants to be seated for take-off, landing and during periods of in-flight turbulence (Ref. CASS725.135, 725.138)


2. The following must be included and be cross-referenced to ensure that the CONCEPT IS SIMILAR AND DOES NOT CONFLICT in order to fulfill regulatory requirements:
Procedures in the Operations Manual and Standard Operating Procedures will be written for flight crewmember action, while the procedures in the Flight Attendant Manual will be written for flight attendant action.
  • Carry-on baggage control
    (Ref. CASS725.42, 725.135)
  • Emergency Procedures - Evacuation procedures:
    (Ref. CAR705.104, CASS725.135)
    • initiation of evacuation
    • crew responsibilities
  • Unplanned Emergencies:
    (Ref. CAR 705.104, CASS 725.138)
    • Gate/apron emergencies
    • PTV mated to aircraft (if applicable)
    • APU/Engine torching/fire (if applicable)
    • Fuel spill/fire
    • Fuel fumes in cabin
    • Taxi emergencies
    • Runaway or over-speed propeller procedures (if applicable)
    • Pressurization/decompression procedures (if applicable)
    • Fire-fighting procedures
    • Smoke-removal procedures (if applicable)
    • Pilot incapacitation
  • Safety Procedures
    • Standard Briefings - Pre-flight crew briefing (Ref. CASS725.138),
    • Procedures for safe movement of passengers to/from aircraft and embarkation/disembarkation
      (Ref. CAR 705.40),
    • Passenger briefing procedures
      (Ref. CASS 725.135),
    • Procedures for fuelling with passengers onboard
      (Ref. CAR 705.40, CASS 725.40, 725.135, 725.138),
    • Fuelling with engine running
      (Ref. CASS 725.135)
    • Aircraft surface contamination procedures
      (Ref. CASS 725.135)
    • Rejected/aborted take-off/missed approach procedures
      (Ref. CASS 725.138)
    • Carriage of dangerous goods
      (Ref. CASS 725.135)
    • Portable electronic devices
      (Ref. CAR 705.40)
    • Carriage and securing of cargo, baggage, commissary and equipment
      (Ref. CASS 725.135)
    • Ramp/Gate procedures (no smoking, door closing procedures/signals, passengers to be seated prior to aircraft movement, cabin/galley secure procedures for take-off, passenger head count)
      (Ref. CASS 725.138)
    • Weight and balance
      (Ref. CASS 725.135, CAR 705.39)
    • Cruise (turbulence procedures, including procedures to discontinue service when level of turbulence exceeds light turbulence)
      (Ref. CASS 725.138)
    • Descent/Landing (fuel dumping if applicable, cabin/galley secure procedures for landing)
      (Ref. CASS 725.138)
  • General:

    Duties, responsibilities and succession of command of management and operations personnel (authority of pilot-in-command). (Ref.CASS725.135)
    • Policy on occupation of observer seat (including admittance to flight deck)
      (Ref. CAR 705.27, CASS 725.135)

    • It is the air operator's responsibility to ensure that MEL alleviations that relate to cabin safety items and require flight attendant procedures be included in Flight Attendant Manual and that these procedures are cross-referenced with the MEL.
    • It is also the air operator's responsibility to ensure that conditional procedures stipulated in any other document such as an Exemption, etc., (i.e. Stowage of Disposable Waste in Aircraft Lavatories) are included in the Operations Manual and Flight Attendant Manual and such procedures are cross-referenced.
  • Security (Unlawful interference):
    • Bomb threats - aircraft on the ground/aircraft in the air
      (Ref. CASS 725.135, 725.138)
    • Hijacking - aircraft on the ground/aircraft in the air. Use of code word(s) must be IDENTICAL.
      (Ref. CASS 725.135, 725.138)
  • Safety and Emergency Equipment:
    • List of emergency survival equipment carried and how to use equipment
      (Ref. CASS 725.135)
    • Inspection details and frequency of inspection of emergency equipment carried on board
      (Ref. CAR 705.96, CASS 725.135).




3. The following items are not required in the Operations Manual or Standard Operating Procedures. If included, ensure CONCEPT IS SIMILAR AND DOES NOT CONFLICT:
  • Operations policy
  • Transport Canada Inspectors
  • Sterile flight deck
  • Flight deck door locking procedures
  • Admittance to flight deck
  • Flight deck meal and beverage service
  • Minimum number of flight attendants for each aircraft type
  • Flight attendant stations (including policy on occupancy of available flight attendant seat)
  • Incapacitated flight attendant
  • Acceptance and carriage of special needs passengers
  • Exit row seating
  • Communication from flight attendant to flight deck in an emergency including means of communication on the ground, during critical phases of flight and in-flight
  • Alcohol & drugs/ crew members
  • Alcohol & drugs/ passengers
  • Impaired/unruly passengers
  • Passenger medical oxygen
  • Cabin supervision
  • Service on the ground- Prisoners & escorts
  • Weapons
  • Circuit breakers
  • Flight duty time limitations and rest requirements for flight attendants (following promulgation of regulations)
  • Cabin log book procedures (Ref. CAR705.139/Flight Attendant Manual Standard)
  • If applicable, emergency and normal procedures reflecting differences when one flight attendant is carried and when more than one flight attendant is carried. (Ref. CASS725.104).