TP 14114 Approved Check Dispatcher Manual
- Foreword
- Record of Amendments
- Record of Bulletins
- Definitions
- Acronyms
- Part I – General Administration
- Chapter 1: Approved Check Dispatcher Program
- Chapter 2: ACD Delegation Policy and Authorities
- Chapter 3: ACD Qualifications & Authority Application Prodedures
- Chapter 4: Transport Canada Approval Procedures
- Chapter 5: ACD Delegation of Authority
- Chapter 6: Transport Canada ACD Oversight Program
- Chapter 7: Air Operator Responsibilities
- Chapter 8: Conduct of Competency Checks
- Chapter 9: Competency Check Assessments
- Chapter 10: Assessment Standards
- Chapter 11: Validity Periods and Extensions
- Part II – Appendixes & Forms
- Appendix A: ACD Application Form
- Appendix B: ACD Delegation of Authority Form
- Appendix C: Dispatcher's Competency Check Report
- Appendix D: TC Inspector Request for an Annual ACD Monitor or DCC
- Appendix E: Approved Check Dispatcher Monitor Report
- Appendix F: ACD or Flight Dispatch Extension Request/Approval
- Appendix G: Revocation of ACD Authorization
- Appendix H: Recommendation for Competency Check
- Appendix I: Operational Control Inspection Report
- Appendix J: Sample Letter of Approval
- Appendix K: Flight Dispatcher Training & Proficiency Record
- Appendix L: Familiarization Flight Report
- Appendix M: Competency Check Practices Guide
10.7.1 An assessment of dispatcher’s ability to interact with other departments effectively is required. The actions of the individual should contribute to the overall effectiveness of the dispatcher during normal, abnormal, and emergency situations. Dispatcher resource management should be observed individually, and have an interrelationship in the overall effectiveness of operational control. Each dispatcher must demonstrate effective relationship both internally and externally.
10.7.2 Procedures utilized by the dispatcher must be in accordance with company Standard Operating Procedures.
Some common errors that may affect dispatcher co-ordination are (not limited to):
- failure to complete duties as described in the company
SOP
s;
- failure to heed warnings of other dispatchers;
- loss of situational awareness due to ineffective dispatcher communication;
- failure to alert other dispatchers to potentially hazardous situations;
- failure to effectively share workload with other dispatchers;
- overall dispatcher lack of awareness, or attention to, operational control functions; or
- tendency to deviate from SOP s when workload increases.