Service and Digital Group

Mandate:

The Service and Digital Group (SDG) is tasked with transforming TC services to leverage modern digital tools and data. SDG’s areas of focus includes: 

• Providing the digital platforms, capabilities and knowledge required to enable and empower users in the field and at the office.  
• Leveraging TC’s data as a strategic asset to help drive informed decision making by the GC and relevant external stakeholders.  
• Enabling cost effective and user centric services for the Transportation Sector and Canadians.  
• Increasing the resiliency and reducing risk related to the services delivered by Transport Canada.  
• Optimizing the delivery of SDG services while ensuring they are aligned to departmental business priorities. 

Profile:

Kristina Casey

Chief Service and Digital Officer

Bio

Assistant Deputy Minister and Chief Service and Digital Officer: Kristina Casey

Number of Employees: 602

Directorates:

• Enterprise Solutions Directorate
• Business Solutions Directorate
• Enterprise Service, Data and Architecture Directorate
• Business Planning and Resource Management

Overview:

TC’s Service and Digital Plan 

Enable our workforce 

Give our employees the tools, skills, and information they need to do their jobs well. 

Leverage data to drive outcomes 

Use data to help make informed decisions. 

Improve TC services 

Create affordable and user-friendly services for Canadians. 

Strengthen our cyber security 

Make TC’s services more resilient and reduce risks. 

Optimize IM/IT engagement and services 

Improve the delivery of Service and Digital Group services and ensure they align with departmental priorities.