COVID-19: Guidance material for air operators managing travellers during the check-in procedure at transborder (U.S.) airports

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Purpose

The purpose of this document is to provide guidance for air operators regarding the implementation of requirements included in the Interim Order Respecting Certain Requirements for Civil Aviation Due to COVID-19, No. 11 (the Interim Order). The Interim Order is in support of the Public Health Agency of Canada’s Emergency Orders, entitled, Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from the United States) and Minimizing the Risk of Exposure to COVID-19 in Canada Order (Mandatory Isolation), No. 6 made under the Quarantine Act.

Overview

This guidance material, dated October 22, 2020, replaces the October 9, 2020 version. It includes no new significant updates since the last iteration aside from minor administrative changes.

Step 1. Notification and Confirmation Process – Transport Canada recommends this to be conducted during the online or in person check-in process. (Annex B1: Pre-Board Notification to Passengers) To reduce the situation where passengers are denied boarding, Transport Canada is recommending that air operators publish on their websites early notifications to remind and alert those considering flying what they can expect on their journey as per the requirements below. Notifications on websites should also advise travellers that they may require a medical certificate if they are exhibiting COVID like symptoms, an elevated temperature or unable to wear a face mask or face covering due to a medical condition.

  • AIR OPERATORS notify every passengers that they may be subject to a measure to prevent the spread of COVID-19 taken by the provincial or territorial government with jurisdiction at the destination airport for that flight or by the federal government. Annex D provides a summary of the provincial/territorial restrictions. The (Annex B1 - Pre-Board Notification to Passengers) found in Annex B1 includes this information.
  • AIR OPERATORS notify every foreign national that they may be prohibited from entering Canada under any of the emergency orders made under the Quarantine Act (Section 2: Foreign Nationals and Quarantine Act)
  • AIR OPERATORS notify every passenger that:
    • they must be in possession of a face covering or face mask (see Annex E for a description of acceptable face masks and coverings) prior to boarding;
    • they must wear the mask or face covering:
      • at all times during the boarding process, unless both persons are separated by a physical barrier (e.g. plexi-glass divider);
      • during the flight when they are 2 metres or less from another person unless both persons live in the same household;
      • while exiting the aircraft until they are inside the air terminal building when they are 2 metres or less from another person unless both persons live in the same household; and
    • they must comply with any instructions given by a gate agent, aerodrome security or crew member with respect to wearing the face covering or face mask.
  • AIR OPERATORS notify all persons (i.e., passengers and crew) that they must undergo temperature screening prior to boarding the flight to Canada. If the temperature taken indicates a fever (38 °C and above), they will be denied boarding for a period of 14 days, unless the person can provide a medical certificate demonstrating that the fever is not related to COVID-19 (Annex G for an example certificate).
  • PASSENGERS must confirm that they are aware of the Government of Canada travel restrictions and that, to the best of the passenger's knowledge, they are not prohibited from entering Canada (see Section 2: Foreign Nationals and Quarantine Act).
  • PASSENGERS must confirm that they are in possession of a mask or face covering.
  • PASSENGERS must confirm that they understand that they may be subject to a provincial, territorial or federal government measure to prevent the spread of COVID-19 upon arrival at their destination.
  • PASSENGERS must confirm that they understand that they may be refused boarding of an aircraft for a period of 14 days if the temperature screening indicates that they have an elevated temperature, unless they provide a medical certificate (see Annex G for an example certificate) certifying that their elevated temperature is not related to COVID-19.

    Please refer to Section 3: Process for Health Check, Face Mask Verification and Temperature Screening for further details.

Step 2. Health Check (Questions) – Transport Canada recommends this be conducted during the check-in process (see Section 3: Process for Health Check, Face Mask Verification and Temperature Screening):

  • AIR OPERATORS ask passengers the questions required under the health check section.
  • PASSENGERS answer each question to the AIR OPERATOR.

Step 3. Boarding Process – Observations, Wearing Face Masks and Temperature Screening – Must be conducted prior to boarding the aircraft (see Section 3: Process for Health Check, Face Mask Verification and Temperature Screening):

  • AIR OPERATORS require gate agents and crew members to wear a face mask when they are 2 metres or less from another person, unless both persons are separated by a physical barrier (e.g. plexi-glass divider). An exception to the wearing of a face mask or face covering applies when the safety of the gate agent or crew member could be endangered by wearing one , when it could interfere with the operational requirements or the safety of the flight or when they are eating, drinking or taking oral medications.
  • AIR OPERATORS observe whether passengers boarding the flight exhibit COVID-19 symptoms and deny boarding to those who exhibit a fever and a cough or a fever and difficulty breathing unless they have a medical certificate identifying the symptoms are unrelated to COVID-19.
  • AIR OPERATORS verify that every passenger boarding the flight is wearing a face mask or face covering, and deny boarding to those who don’t with the exception of the following: an infant less than 2 years old, a person who provides a medical certificate certifying that they are unable to wear a face mask for medical reasons (see Annex G for an example certificate), a person who is unconscious, or a person who is unable to remove their face mask without assistance. Some exceptions apply when the person could be endangered by wearing a face mask, when they are eating, drinking or taking oral medications, when the gate agent or crew member authorizes the removal of a face mask to address unforeseen circumstances or special needs or when a gate agent, member of the aerodrome’s security personnel or a crew member authorizes the removal of the face mask for identity verification.
  • AIR OPERATORS conduct temperature screening on all persons (including crew members), using equipment which is compliant with the Transport Canada standard and following the procedures (Annex F - Transport Canada Temperature Screening Standards), in order to verify whether the person has a fever (temperature 38° C or greater). An exception applies to the temperature screening for infants and those with medical certificate indicating that their symptoms are not COVID-19 related (see Annex G for an example medical certificate for conditions causing elevated body temperature).
    • If the person has a fever:
      • A second temperature screening must be conducted using equipment which is compliant with the Transport Canada standard and following the procedures (See Annex F - Transport Canada Temperature Screening Standards);
      • If the person’s second temperature screening is below 38°C, they should be permitted to board;
      • If the person’s second temperature screening is 38° C or greater, they must be denied boarding and notified that they cannot fly to Canada for 14 days unless they provide a medical certificate that indicates that the fever is not linked to COVID-19 (see Annex G for an example).

Requirements Concerning Temperature Screening:

AIR OPERATORS must:

  • use equipment to conduct the temperature screening of every person before the person boards the flight to Canada;
  • calibrate and maintain the equipment that they use to conduct temperature screenings;
  • ensure that the person using the equipment to conduct temperature screenings has been trained to operate the equipment and interpret the data the equipment produces;
  • keep a make a record of the following information in respect of each flight it operates and retain it for a period of 90 days after the day of the flight:
    • the number of passengers who are refused boarding;
    • the date and number of the flight;
    • the make and model of the equipment that was used to conduct the temperature screenings;
    • the date and time that such equipment was last maintained and calibrated, including the name of the person who performed the maintenance and calibration; and
    • the results of the last maintenance and calibration of the equipment, including any corrective measures taken.
    • keep a record of the name of every person who has received training as well as the contents of that training
  • make the records available to the Minister upon request; and
  • take temperatures of travellers heading into Canada and must collect and retain personal information in accordance with the Personal Information Protection and Electronic Documents Act.

Step 4. In-flight – To be conducted as appropriate and in accordance with the Interim Order:

  • AIR OPERATORS require crew members to wear a face mask during the flight when the person is 2 metres or less from another person. An exclusions applies to some persons when they are on the flight deck (e.g. pilots, flight engineers or flight attendants, TC inspectors, a person providing service who has expertise related to the aircraft). An exception also applies when the safety of the crew member could be endangered by wearing a mask, when it could interfere with operational requirements or the safety of the flight or when they are eating, drinking or taking oral medications.
  • AIR OPERATORS require passengers to wear a face mask during the flight when the person is 2 metres or less from another person, unless both persons are occupants of the same household. An exception also applies when the safety of the person could be endangered by wearing a mask, when a crew member authorizes the removal of a face mask in cases of special needs or unforeseen circumstances or when they are eating, drinking or taking oral medications. In addition, the following exclusions apply: an infant less than 2 years old, a person who provides a medical certificate certifying that they are unable to wear a face mask for medical reasons, a person who is unconscious, and a person who is unable to remove their face mask without assistance.
  • If, during a flight, a passenger refuses to comply with an instruction given by a crew member with respect to wearing a face mask, the AIR OPERATOR must keep a record of the following information and inform the Minister, as soon as feasible, of this record:
    • the date and flight number;
    • the passenger’s name and contact information;
    • the passenger’s seat number on the flight; and
    • the circumstances related to this refusal to comply.
  • AIR OPERATORS proceed with in-flight announcement prior to landing in Canada (see Annex B2: In-flight announcement prior to landing in Canada).

Step 5. Deplaning process – to be conducted upon landing:

  • AIR OPERATORS advise passengers that they are required to wear a face mask during the deplaning process, from the moment the aircraft doors are open until the passengers are inside the air terminal building, when the person is 2 metres or less from another person, unless both persons are occupants of the same household.

Section 2: Foreign Nationals and Quarantine Act

Purpose

The Interim Order requires air operators to notify foreign nationals that they may be prohibited from entering Canada under the emergency order made under the Quarantine Act, entitled Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from the United States) and that foreign nationals must confirm that they are aware of the emergency order and to the best of their knowledge they are not prohibited from entry into Canada. They must also be advised that providing a false or misleading answer could result in a maximum fine of $5,000.

Process

The notification and confirmation process can be done through automated check-in kiosks, agents at the check-in counter, or any other means, at the discretion of the air operator (see Annex B1: Pre-board notification to passengers). A decision tree model follows to help determine whether the air traveller will be permitted to board the aircraft to Canada based on his/her responses to the following questions; a refusal to respond to any of the questions will result in a denial of boarding.

Extended Family & Compassionate Grounds

Border restrictions have been eased to allow for reunification with extended family and to gain entry for compassionate reasons in some cases; authorization is required for entry to be granted. It should be noted that the onus is on the traveller to ensure they have proper documentation authorized by the Public Health Agency of Canada (PHAC) for compassionate reasons (see the PHAC website for specific instructions) and the Immigration, Refugees and Citizenship Canada (IRCC) for the extended family reunification (see the IRCC website for specific instructions) before making travel arrangements.  The air carrier’s role is simply to verify that the traveller is in possession of the documentation, and NOT to validate the documentation.

International Students

International Students will now only be granted entry to Canada if the institution they are attending is on the official list of institutions available on the Citizenship & Immigration website.

Sample questions for online check-in or counter check-in

  1. Are you a Canadian citizen, permanent resident, registered Indian under the Indian Act, a protected person under the Immigration and Refugee Protection Act, a person appointed by the Chief Public Health Officer under the Public Health Agency of Canada Act or are you transiting* through Canada?
    • If “Yes”, proceed to Health Check and Temperature Screening
    • If “No”, proceed to question #2
  2. Are you travelling for compassionate reasons and have valid documentation authorized by the Public Health Agency of Canada?
    • If “Yes”, proceed to question #6
    • If “ No”, proceed to question #3
  3. Are you travelling for optional or non-essential purposes, including tourism or entertainment purposes?
    • If “ Yes”, proceed to question #4
    • If “No”, proceed to question #5
  4. Are you travelling to reunite with immediate or extended family and have valid documentation authorized by the Immigration, Refugees and Citizenship Canada (IRCC)?
    • If “ Yes”, proceed to question #6
    • If “No”, deny boarding
  5. If you are subject to the 14 day quarantine, will you be able to fulfill this requirements based on your planned visit to Canada (see Annex A for a list of people who are exempt from the quarantine requirement)?
    • If “Yes”, able to fulfill quarantine requirements or is on the exception list (Annex A), proceed to question #6
    • If “No”, not able to fulfill quarantine requirements and is not on exception list, deny boarding
  6. Do you confirm that you are aware of the Government of Canada travel restrictions and that, to the best of your knowledge, you are not prohibited from entering Canada?
    • If “Yes”, proceed to Health Check and Temperature Screening
    • If “No”, deny boarding

*Special note to air operators about transiting passengers:

When planning flights for passengers that must transit Canada, please be aware that “a person in transit” means that they:

  • arrive and depart from the same airport within a reasonable time frame
  • remain on the airside or sterile area of the airport
  • do not have to go through Customs and formally enter Canada and pick up their bags so they can take their next flight
  • do not move between terminals at an airport, unless they can do so without going through Customs and formally entering Canada
  • do not take a domestic flight to get to another airport so they can catch their next international flight

If a passenger is unable to arrive and depart from a Canadian airport within a reasonable amount of time, they should not attempt to transit through Canada. If no other flight options are available (i.e. the only possible route for that passenger is to transit through Canada), please contact Transport Canada.

Decision Tree Model – Canadian pre-board measures for COVID-19 (Foreign Nationals & Quarantine Act)

Decision Tree Model

Section 3: Process for Health Check, Face Mask Verification and Temperature Screening

Purpose

  • To provide guidance on detecting and managing ill travellers with suspected COVID-19 infection who present themselves at U.S. airports for travel to Canada, or those transiting through Canada on their way to another destination;
  • To limit the spread of COVID-19 from asymptomatic travellers by having them cover their mouth and nose with a non-medical mask or face covering;
  • To advise air travellers that making a false or misleading response to the Health Check questions could result in a maximum fine of $5,000;
  • To verify that the passenger has a removable mask or face covering and is wearing it at the appropriate times; and
  • To conduct temperature screening to determine if the person (including crew member) has a fever.

Please refer to Annex E for guidance on acceptable face coverings.

Process

The management of air travellers at U.S. airports in the context of the current COVID-19 disease outbreak includes the following steps:

  1. Notification of Requirement for Face Mask or Face Covering and for Temperature Screening – Passengers are responsible for having an appropriate non-medical mask or face covering for their journey, however, they will need plenty of advance notification and reminders to do so. This can be done on the air operator’s website, at the time of ticket purchase, through advance messaging, and/or during any online check-in. All passengers are required to carry with them a removable face covering or mask, for use while boarding, deplaning or on board when directed by an air operator. Passengers should be ready to cover their mouth and nose during their journey, especially in circumstances where 2 metres of physical separation cannot be observed. Passengers who cannot wear a face mask or face covering due to a medical condition will need to provide a medical certificate to the air operator (see Annex G for an example certificate). In addition, passengers need to be made aware and need to confirm their understanding that temperature screening will be conducted and if an elevated temperature is found that they will be denied boarding for 14 days, unless a medical certificate can be presented showing that the elevated temperature is not related to COVID-19. Also, passengers should be made aware that they will need to lift any head covering, scarf or hair temporarily, so that their forehead (skin) is exposed during this procedure. A pre-board notification to passengers can be found in Annex B1.
  2. Detection of ill travellers (Visual observation) – Air operators are required to observe and do a health check of all air travellers before they board an international flight to Canada. The health check (identified below) may be administered by an employee at the check-in counter asking the traveller the questions or via an electronic check-in kiosk. The air operator must advise the air traveller that making a false or misleading response to the health check questions could result in a maximum fine of $5,000. The visual observation for symptoms may be done by an employee at the check-in counter or boarding gate to look for signs that the person is unwell.
  3. Temperature Screening – Air operators are to conduct temperature screening on all persons, including crew members, prior to boarding the aircraft using equipment that is compliant with the Transport Canada standard and following the procedures (see Annex F Transport Canada Temperature Screening Standards). An exception applies to those less than 2 years old and those with a medical certificate certifying that their elevated temperature is not related to COVID-19 (see example medical certificate in Annex G). The air operator will ask the person to temporarily lift any head covering, scarf or hair in order to expose the skin on the forehead, so that the temperature screening can be conducted. If a fever (temperature of 38° C or greater) is detected, a second temperature screening must be conducted. The second temperature screening must be done using equipment that is compliant with the Transport Canada standard and following the procedures (see Annex F Transport Canada Temperature Screening Standards).
  4. Confirmation that passenger is wearing a removable mask or face covering (Visual observation) – Air operators are to confirm that passengers are wearing a removable mask or face covering, through a visual observation, during the boarding process. Exceptions to the requirement to wear a removable face covering or mask include: infants (less than 2 years old), a person who provides a medical certificate certifying that they are unable to wear a face mask for medical reasons (see Annex G for an example certificate), unconscious persons or those who would be unable to remove a face mask without assistance. Air operators should also feel free to use their discretion when applying this requirement (e.g., persons with underlying mental or physical condition that would make it challenging for them to wear one). For these instances, passengers should be encouraged to use safe practices as identified by the Public Health Agency of Canada (i.e. physical distancing, hand washing, etc.).
  5. Denial of boarding – In the event that the air operator observes that the air traveller has COVID-19 symptoms or that their response to any of the questions on the health check indicates a need to deny boarding, or they have a fever (temperature of 38° C or greater) as indicated from the second temperature screening, the air operator will be required to refuse to board the person for travel to Canada for a period of 14 days or until a medical certificate is presented that confirms that the symptoms that the person is exhibiting are not related to the COVID-19 virus (see example certificate in Annex G). Unless a medical certificate is provided, the air operator is also required to deny boarding if the air traveller refuses to answer questions on the health check, does not have a removable mask or face covering in their possession, refuses to comply with an instruction given by a crew member or gate agent with respect to wearing a face mask or they refuse to have their temperature taken.
  6. Provide explanation for future travel – Air operators should explain to air travellers who are denied boarding, based on the health check, observation of symptoms, or temperature screening, that they will need to wait 14 days before they are able to fly to Canada. Alternately, the air traveller will need to provide a medical certificate indicating that the symptoms that they are exhibiting are not related to the COVID-19 virus.
  7. Advise air travellers to follow local health authorities related to COVID-19 – Air operators should advise air travellers who have been denied boarding, due to indicating or exhibiting COVID-19 symptoms, to follow the guidance/direction from the local health authorities for dealing with the COVID-19 infection.
  8. Consular services – Air operators should direct air travellers to the appropriate consular services, as required. Those can be found at https://www.travel.gc.ca/.

Questionnaire for Health Check and Confirmation of a Face Covering

Air operator staff should protect themselves by maintaining more than 2 metres between themselves and travellers wherever possible, which is also known as social or physical distancing. Staff and travellers can also help reduce the inadvertent spread of COVID19 through respiratory droplets by using a non-medical mask or face covering so long as this does not otherwise impact their safety (e.g., during use of oxygen masks or other emergency situation). Travellers should generally expect to wear their mask or face covering for the duration of their journey, but must do so:

  • during the boarding process;
  • on-board the aircraft when they cannot physically distance from others or as directed by the airline employees;
  • during the deplaning process from the moment the aircraft doors open and until the person enters the air terminal building, by a passenger loading bridge or otherwise; and
  • when directed to do so by a public health order or Public Health official.

If there is sufficient separation between people (i.e., two metres or six feet), passengers may be allowed to lift their face covering off by the ties/elastics, with clean hands, if possible. Additional guidance on what to do with used face coverings or masks can be found on the Public Health Agency of Canada website (https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/prevention-risks/how-put-remove-clean-non-medical-masks-face-coverings.html#_How_to_remove). Air operators should exercise discretion to allow for eating, drinking, taking oral medication and changing of the mask or face covering, for individuals with special circumstances as warranted (e.g., fussy older child, special needs, etc.) or in cases where the wearing of a mask could endanger the safety of the person.

Staff should be instructed to encourage travellers to maintain more than 2 metres distance from each other while in line, and where infrastructure permits. During the identity verification process, and as part of the visual observation that a passenger has an appropriate non-medical mask or face covering, passengers must be reminded to cover their mouth and nose before going up to the boarding gate counter. After handing over their identity documents and tickets to the air operator representative, a passenger should be asked to step back an appropriate distance, and lift their mask or face covering away briefly, using the ties/elastics to complete the identity verification. After the identity verification is complete, the passenger can then re-cover their mouth and nose before collecting their documents from the air operator representative. Air operators should also consider pre-boarding passengers who are unable to wear a face covering or masks and making special seating arrangements (e.g., infants and younger children seated next to the window, away from the aisle).

If the response (or non-response) to any of the seven questions below results in the answer that is in bold, then a denial of boarding must be applied, in accordance with the Interim Order.

Before answering the following questions on the health check, I would like to advise you that providing a false or misleading answer could result in a maximum fine of $5,000.

  1. Do you have a fever and a cough? If Yes or passenger refuses to answer, deny boarding.
  2. Do you have a fever and breathing difficulties? If Yes or passenger refuses to answer, deny boarding.
  3. Do you have or suspect that you have COVID-19? If Yes or passenger refuses to answer, deny boarding.
  4. Have you been refused boarding in the past 14 days due to a medical reason related to COVID-19? If Yes or passenger refuses to answer, deny boarding.
  5. 5. Do you have a removable mask or face covering with which to cover your mouth and nose while moving through the airport and on board the flight or do you have a medical certificate certifying that you are unable to wear a mask or face covering due to medical reasons? If NO, or if the passenger refuses to answer, deny boarding.
  6. Do you confirm that you understand that you may be subject to a measure that the provincial, territorial or federal government has put in place to prevent the spread of COVID-19 when you arrive at your destination? If NO, or if the passenger refuses to answer, deny boarding.
  7. Do you confirm that you understand that you may be denied boarding a flight to Canada if you have an elevated temperature (fever) and that you may not be able to fly to Canada for a period of 14 days, unless a medical certificate is presented indicating that the elevated temperature is not related to COVID-19? If NO, or if the passenger refuses to answer, deny boarding.

Alternative to the above Health Check Questionnaire

If the U.S. authority is already performing a health assessment or the air operator wishes to submit an alternative health assessment process, the air operator must submit a request to Transport Canada for an exemption to the Interim Order.

Annex A – Exceptions to the 14 Day Mandatory Quarantine for Asymptomatic Persons (in accordance with section 6, Minimizing the Risk of Exposure to COVID-19 in Canada Order (Mandatory Isolation), No. 6):

  • (a) a crew member as defined in subsection 101.01‍(1) of the Canadian Aviation Regulations or a person who enters Canada only to become such a crew member;
  • (b) a member of a crew as defined in subsection 3‍(1) of the Immigration and Refugee Protection Regulations or a person who enters Canada only to become such a crew member;
  • (c) a person who enters Canada at the invitation of the Minister of Health for the purpose of assisting in the COVID-19 response;
  • (d) a member of the Canadian Forces or a visiting force as defined in section 2 of the Visiting Forces Act, who enters Canada for the purpose of performing their duties as a member of either of those forces;
  • (e) a person or any person in a class of persons whom the Chief Public Health Officer determines will provide an essential service, as long as the person complies with any conditions imposed on them by the Chief Public Health Officer to minimize the risk of introduction or spread of COVID-19;
  • (f)  a person or any person in a class of persons whose presence in Canada is determined by the Minister of Foreign Affairs, the Minister of Citizenship and Immigration or the Minister of Public Safety and Emergency Preparedness to be in the national interest, as long as the person complies with any conditions imposed on them by the relevant Minister to minimize the risk of introduction or spread of COVID-19;
  • (g) a person permitted to work in Canada as a provider of emergency services under paragraph 186‍(t) of the Immigration and Refugee Protection Regulations and who enters Canada for the purpose of providing those services;
  • (h) a person who enters Canada for the purpose of providing medical care, transporting essential medical equipment, supplies or means of treatment, or delivering, maintaining or repairing medically-necessary equipment or devices, as long as they do not directly care for persons 65 years of age or older within the 14-day period that begins on the day on which the person enters Canada;
  • (i) a person who enters Canada for the purpose of receiving essential medical services or treatments within 36 hours of entering Canada, other than services or treatments related to COVID-19;
  • (j) a person permitted to work in Canada as a student in a health field under paragraph 186‍(p) of the Immigration and Refugee Protection Regulations who enters Canada for the purpose of performing their duties as a student in the health field, as long as they do not directly care for persons 65 years of age or older within the 14-day period that begins on the day on which the person enters Canada;
  • (k) a licensed health care professional with proof of employment in Canada who enters Canada for the
  • purpose of performing their duties as a licensed health care professional, as long as they do not directly care for persons 65 years of age or older within the 14-day period that begins on the day on which the person enters Canada;
  • (l) a person, including a captain, deckhand, observer, inspector, scientist and any other person supporting commercial or research fishing-related activities, who enters Canada aboard a Canadian fishing vessel or a foreign fishing vessel as defined in subsection 2‍(1) of the Coastal Fisheries Protection Act, for the purpose of carrying out fishing or fishing-related activities, including offloading of fish, repairs, provisioning the vessel and exchange of crew;
  • (m) a person who enters Canada within the boundaries of an integrated trans-border community that exists on both sides of the Canada-United States border and who is a habitual resident of that community, if entering Canada is necessary for carrying out an everyday function within that community;
  • (n) a person who enters Canada if the entry is necessary to return to their habitual place of residence in Canada after carrying out an everyday function that, due to geographical constraints, must involve entering the United States; or
  • (o)  a person who seeks to enter Canada on board a vessel, as defined in section 2 of the Canada Shipping Act, 2001, that is engaged in research and that is operated by or under the authority of the Government of Canada or at its request or operated by a provincial government, a local authority or a government, council or other entity authorized to act on behalf of an Indigenous group, as long as the person remains on board the vessel.

Annex B1 - Pre-board notification to passengers

The pre-board notification can be done online, at automated check-in kiosks, by agents at the check-in counter (e.g., pre-board announcement), or any other means, at the discretion of the air operator. However, it is recommended that the passenger be made aware of the requirement to have a mask or face covering in their possession prior to arriving at the airport.

In order to manage the spread of COVID-19, the Government of Canada has new restrictions in place for travellers coming into Canada.

Please be advised that, with a few exceptions:

  • Discretionary travel, including for tourism or recreational purposes, is not permitted
  • All travellers, are subject to the 14 day mandatory self-isolation period, and must be able to demonstrate how they plan to fulfill this requirement while in Canada.

It is the passenger's responsibility to ensure that they are eligible to enter Canada. If entry is refused, they will be responsible for their own return. More information about eligibility criteria can be found on the Government of Canada website.

Prior to boarding this flight you will be required to undergo a health check, a temperature screening and a verification that you have a mask or face covering to cover your mouth and nose. This will involve answering a few simple questions to which you must answer truthfully. Providing a false or misleading answer could result in a maximum fine of $5,000. The temperature screening process will be done using a device that measures the temperature on your forehead, which will require that it be exposed. Any scarf, head covering or hair in this area may need to be lifted temporarily so that a proper temperature reading can be established.

The Government of Canada is requiring that all travellers have a removable non-medical mask or face covering to cover their mouth and nose for use through the airport and in-flight to prevent the inadvertent spread of COVID-19 through respiratory droplets. Travellers will need to wear their face mask at all times during the boarding process and during the flight when they are 2 metres or less away from another person, other than a member of their household, or when directed to do so by an airline official. Travellers are also required to wear their face mask upon landing from the moment the aircraft doors open until the traveller enters the air terminal building, when they are 2 metres or less away from another person, other than household members.

Please note that all travellers will be asked to provide information prior to arriving at your destination so that public health officials can contact you if needed. You are strongly encouraged to download the ArriveCAN mobile app before boarding, available in the Google Play Store or Apple App Store, or access the ArriveCan website, and complete the required information online. More information will also be provided on self-isolation via ArriveCan. Travellers can also speak to a Canada Border Services Officer, inside the terminal, should they wish to have more information. For those travellers without a smartphone or laptop, or who are unable to download the app, paper forms are available at the arrival gate, but use of the App or website is preferred to expedite processing by federal authorities once you arrive in Canada.

As a reminder, no person should board a flight when they are feeling ill as this could potentially put others at risk. Should symptoms such as a fever, cough or difficulty breathing develop while in flight, please notify the flight crew immediately.

Upon your arrival in Canada, all travellers, with the exception of those delivering essential services, will be required to serve a mandatory self-isolation period for 14 days and some provinces and territories have put in place additional measures. Please remember to check online information for your final destination point. More information will be provided on self-isolation upon arrival and travellers can speak to a Canada Border Services Officer.

Annex B2 - In-flight Announcement prior to landing in Canada

In light of the global pandemic related to COVID-19, the Government of Canada has put in place emergency measures that require mandatory 14-day self-isolation for all persons entering Canada, with few exceptions, even if the person does not have symptoms. These efforts will help contain the outbreak and limit the spread of COVID-19 in Canada.

All travellers are asked to provide information prior to landing so that public health officials can contact you if needed. You are strongly encouraged to download the ArriveCAN mobile app, available in the Google Play Store or Apple App Store, or access the ArriveCan website, and complete the required information online to expedite processing by federal authorities. More information will also be provided on self-isolation via the App ArriveCan. Travellers can also speak to a Canada Border Services Officer, inside the terminal, should they wish to have more information. For those travellers without a smartphone or laptop, or who are unable to download the app, paper forms are available at the arrival gate, but use of the App or website is preferred.

Travellers are reminded that they must use their mask or face covering during their journey, whenever they are unable to distance from others by at least 2 metres. Upon landing, passengers will be required to wear their face mask when gathering their belongings and leaving the aircraft and until they reach the inside of the air terminal building where 2 metre distances can be maintained. Stay safe and be informed about COVID-19 related information from the national, provincial and territorial health authorities.

Thank you for your cooperation.

Annex C – ArriveCAN Mobile Application

The ArriveCAN app is available for free on Google Play and Apple App stores, and returning travellers are encouraged to use it.

Annex D: Provincial/Territorial Restrictions

Please note that provincial and territorial information is changing on a frequent basis.  It is recommended that travellers consult the following provincial and territorial government websites to obtain the latest travel information:

Province/Territory

Information

Alberta

Entry restrictions:

All non-exempt travellers returning to or entering Alberta from outside Canada are required to isolate for 14 days.

Travellers to Alberta should consult COVID-19 info for Albertans

British Columbia

Entry restrictions:

All non-exempt travellers returning to or entering British Columbia from outside Canada are required to isolate for 14 days.

Travellers to British Columbia should consult British Columbia COVID-19

Manitoba

Entry restrictions:

Anyone entering Manitoba, regardless of whether from another country or another province must self-isolate for 14 days. 

Travellers to Manitoba should consult Manitoba COVID-19

New Brunswick

Entry restrictions:

All unnecessary travel in NB is prohibited and peace officers are authorized to turn visitors away when they attempt to enter. Unnecessary travel includes non-residents of NB to make or receive purchases or to visit or for other social purposes.

Travellers to New Brunswick should consult New Brunswick Coronavirus 

Newfoundland and Labrador

Entry restrictions:

the only individuals permitted to enter the province are those who are:

  • Residents of Newfoundland and Labrador, Nova Scotia, New Brunswick, and Prince Edward Island;
  • Asymptomatic workers and individuals who are subject to the Self-Isolation Exemption Order; and
  • Individuals who have been permitted entry to the province in extenuating circumstances, as approved in advance by the Chief Medical Officer of Health.

For more information on traveling to Newfoundland and Labrador:Newfoundland and Labrador COVID-19 information

Northwest Territories

Entry restrictions:

The Northwest Territories (NWT) Chief Public Health Officer has prohibited all travel into the Northwest Territories.

For more information on traveling to Northwest Territories coronavirus disease (COVID-19)

Nova Scotia

Entry restrictions:

No travel restrictions, however anyone who has travelled outside of Nova Scotia (including interprovincial) must self-isolate for 14 days as per provincial public health orders.

Travellers to Nova Scotia should consult Nova Scotia novel coronavirus (COVID-19)

Nunavut

Entry restrictions:

Nunavut’s Chief Public Health Officer (CPHO), 2020, to prohibit all travel within Nunavut that originated from across any inter-jurisdictional border. Only Nunavut residents and critical employees will be allowed into the territory.

Nunavut COVID-19 (novel coronavirus)

Ontario

Entry restrictions:

No travel restrictions beyond the Public health Agency of Canada order for 14 day mandatory quarantine (no symptoms) or isolation (with symptoms) for those who have recently returned to Canada.

Ontario: The 2019 Novel Coronavirus (COVID-19)

Prince Edward Island

Entry restrictions:

All non-essential travel into the province is prohibited. Peace officers are authorized to turn any person(s) away who attempts to enter the province for unnecessary travel and to require any person(s) to leave the province immediately. Screening measures are in place at all entry points to the province including the Charlottetown Airport.

Prince Edward Island COVID-19

Quebec

Entry restrictions:

Anyone returning from outside Canada must self-isolate for 14 days, whether they have COVID-19 symptoms or not. 

Coronavirus disease (COVID-19) in Québec

Saskatchewan

Entry restrictions:

Travellers returning from international destinations (including the United States) are subject to a mandatory self-isolation public health order and federal quarantine requirements.

Travellers to Saskatchewan should consult Saskatchewan COVID-19.

Yukon

Entry restrictions:

Travellers who are not residents of BC, NWT or Nunavut, or have travelled outside of those jurisdictions in the 14 days prior to entering Yukon are required to self-isolate in Whitehorse for 14 days. 

Travellers to Yukon should consult Yukon: Find information about coronavirus (COVID-19)

Annex E: Removable Non-Medical Masks or Face Coverings

It is important to understand that non-medical masks or face coverings have limitations and need to be used safely. Non-medical masks or face coverings are protective layers of absorbent fabric (e.g., cotton) that snugly fit over the nose and mouth and are secured to the face with ties or ear loops. They prevent respiratory droplets from contaminating others or landing on surfaces. Non-medical masks or face coverings alone will not prevent the spread of COVID-19. One must consistently and strictly adhere to good hygiene and public health measures, including frequent hand washing and physical (social) distancing.

Safe Use of Removable Non-Medical Masks or Face Coverings

Removable masks or face coverings SHOULD:

  • Be made of multiple layers of absorbent fabric (e.g. cotton)
  • Cover the mouth and nose (without big gaps)
  • Fit securely to the head with ties or ear loops
  • Allow for easy breathing
  • Be changed as soon as possible if damp or dirty
  • Stay the same shape after machine washing and drying

Removable masks or face coverings SHOULD NOT:

  • Be placed on children less than 2 years old
  • Be placed on anyone who is unconscious
  • Be placed on anyone unable to remove them without assistance
  • Be placed on anyone with a medical certificate indicating they should not wear a mask
  • Be made exclusively of plastic sheeting, lace or mesh, or materials that easily fall apart (e.g., tissues)
  • Be shared with others
  • Impair vision or interfere with tasks

When using a removable mask or face covering:

  • wash hands immediately before putting it on and immediately after taking it off (in addition to practicing good hand hygiene while wearing it)
  • it should fit well (non-gaping)
  • allow for easy breathing
  • do not share it with others

When wearing a mask or face covering, take the following precautions:

  • avoid touching the face covering or mask while using it
  • change a cloth face covering or mask as soon as it gets damp or soiled
  • put it directly into the washing machine or a bag that can be emptied into the washing machine and then disposed of
  • cloth face coverings or masks can be laundered with other items using a hot cycle, and then dried thoroughly
    • non-medical masks that cannot be washed should be discarded and replaced as soon as they get damp, soiled or crumpled
    • dispose of masks properly in a lined garbage bin

Annex F: Transport Canada Temperature Screening Standards

See Transport Canada Temperature Screening Standards

Annex G: Example Medical Certificates

Conditions Causing Elevated Body Temperatures

See Conditions Causing Elevated Body Temperatures

Conditions Preventing the Wearing of Face Masks or Face Coverings

See Conditions Preventing the Wearing of Face Masks or Face Coverings