COVID-19: Guidance material for air operators managing travellers during the check-in procedure at transborder (U.S.) airports

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Purpose

The purpose of this document is to provide guidance on requirements for air operators regarding the implementation of requirements included in the Interim Order Respecting Certain Requirements for Civil Aviation Due to COVID-19, No. 4 (the Interim Order). The Interim Order is in support of the Public Health Agency of Canada’s Emergency Orders, entitled, Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from the United States) and Minimizing the Risk of Exposure to COVID-19 in Canada Order (Mandatory Isolation), No. 3 made under the Quarantine Act.

Overview

This guidance material, dated July 25, 2020, replaces the June 30, 2020 version. It includes a new provision for passengers to confirm their understanding that they could be denied boarding due to an elevated temperature; a revision to the requirement for a second temperature screening; one new question on the health check questionnaire and a minor rewording to an existing question; some small revisions to face coverings for clarification, some revisions to the reporting requirements for temperature screening and a revision to the Transport Canada Temperature Screening Standards (Annex F).

Step 1. Notification and Confirmation Process – Transport Canada recommends this to be conducted during the online or in person check-in process (see Annex B1: Pre-board notification to passengers):

  • AIR OPERATORS notify every passengers that they may be subject to a measure to prevent the spread of COVID-19 taken by the provincial or territorial government with jurisdiction at the destination airport for that flight or by the federal government. Annex D provides a summary of the provincial/territorial restrictions and self-isolation plans. The Pre-Board Notification to Passengers found in Annex B1 includes this information.
  • AIR OPERATORS notify every foreign national that they may be prohibited from entering Canada under any of the emergency orders made under the Quarantine Act (see section Foreign Nationals and Quarantine Act)
  • AIR OPERATORS notify every passenger that:
    • they must be in possession of a face covering or face mask (see Annex E for a description of acceptable face masks and coverings) prior to boarding;
    • they must wear the mask or face covering:
      • at all times during the boarding process, unless both persons are separated by a physical barrier (e.g. plexi-glass divider);
      • during the flight when they are 2 metres or less from another person unless both persons live in the same household;
      • while exiting the aircraft until they are inside the air terminal building when they are 2 metres or less from another person unless both persons live in the same household; and
    • they must comply with any instructions given by a gate agent, aerodrome security or crew member with respect to wearing the face covering or face mask.
  • AIR OPERATORS notify all persons (i.e., passengers and crew) that they must undergo temperature screening prior to boarding the flight to Canada. If the temperature taken indicates a fever(38 °C and above), they will be denied boarding for a period of 14 days, unless the person can provide a medical certificate demonstrating that the fever is not related to COVID-19 (see Annex G for an example medical certificate for conditions causing elevated body temperature).
  • PASSENGERS must confirm that they are aware of the Government of Canada travel restrictions and that, to the best of the passenger's knowledge, they are not prohibited from entering Canada (see section Foreign Nationals and Quarantine Act).
  • PASSENGERS must confirm that they are in possession of a mask or face (see section Process for Health Check, Face Mask Verification and Temperature Screening).
  • PASSENGERS must confirm that they understand that they may be subject to a provincial, territorial or federal government measure to prevent the spread of COVID-19 upon arrival at their destination. (see section Process for Health Check, Face Covering Verification and Temperature Screening)
  • PASSENGERS must confirm that they understand that they may be refused boarding of an aircraft for a period of 14 days if the temperature screening indicates that they have an elevated temperature, unless they provide a medical certificate (see Annex G for an example medical certificate for conditions causing elevated body temperature) certifying that their elevated temperature is not related to COVID-19 (see section Process for Health Check, Face Mask Verification and Temperature Screening).

Step 2. Health Check (Questions) – Transport Canada recommends this be conducted during the check-in process (see section Process for Health Check, Face Mask Verification and Temperature Screening):

  • AIR OPERATORS ask passengers the questions required under the health check section.
  • PASSENGERS answer each question to the AIR OPERATOR.

Step 3. Boarding Process – Observations, Wearing Face Masks and Temperature Screening – Must be conducted prior to boarding the aircraft (see section Process for Health Check, Face Mask Verification and Temperature Screening):

  • AIR OPERATORS require gate agents and crew members to wear a face mask when they are 2 metres or less from another person, unless both persons are separated by a physical barrier (e.g. plexi-glass divider). An exception to the wearing of a face mask or face covering applies when the safety of the gate agent or crew member could be endangered by wearing one , when it could interfere with the operational requirements or the safety of the flight or when they are eating, drinking or taking oral medications.
  • AIR OPERATORS observe whether passengers boarding the flight exhibit COVID-19 symptons and deny boarding to those who exhibit a fever and a cough or a fever and difficult breathing.
  • AIR OPERATORS verify that every passenger boarding the flight is wearing a face mask or face covering, and deny boarding to those who don’t with the exclusion of the following: an infant 2 years or less, a person with difficulty breathing (not unrelated to COVID-19) (medical certificates are not required), a person who is unconscious, or a person who is unable to remove their face mask without assistance. Some exceptions apply when the person could be endangered by wearing a face mask, when they are eating, drinking or taking oral medications, when the gate agent or crew member authorizes the removal of a face mask to address unforeseen circumstances or special needs or when a gate agent, member of the aerodrome’s security personnel or a crew member authorizes the removal of the face mask for identity verification.
  • AIR OPERATORS conduct temperature screening on all persons (including crew members), using equipment which is compliant with the Transport Canada standard and following the manufacturer’s procedures (see Annex F - Transport Canada Temperature Screening Standards), in order to verify whether the person has a fever (temperature 38° C or greater). An exception applies to the temperature screening for infants and those with medical certificate indicating that their symptoms are not COVID-19 related (see Annex G for an example medical certificate for conditions causing elevated body temperature).
    • If the person has a fever:
      • A second temperature screening must be conducted using equipment which is compliant with the Transport Canada standard and following the manufacturer’s procedures (See Annex F - Transport Canada Temperature Screening Standards)
      • If the person’s second temperature screening is below 38°C, they should be permitted to board
      • If the person’s second temperature screening is 38° C or greater, they must be denied boarding and
      • notified that they cannot fly to Canada for 14 days unless they provide a medical certificate that indicates that the fever is not linked to COVID-19 (see Annex G for an example medical certificate for conditions causing elevated body temperature).
  • Requirements concerning Temperature Screening - see Annex F - Transport Canada Temperature Screening Standards
    • AIR OPERATORS must use equipment to conduct the temperature screening of every person before the person boards the flight to Canada;
    • AIR OPERATORS must calibrate and maintain the equipment that they use to conduct temperature screenings;
    • AIR OPERATORS must ensure that the person using the equipment to conduct temperature screenings has been trained to operate the equipment and interpret the data the equipment produces;
    • AIR OPERATORS must keep a make a record of the following information in respect of each flight it operates and retain it for a period of 90 days after the day of the flight:
      • the number of passengers who are refused boarding;
      • the date and number of the flight;
      • the make and model of the equipment that was used to conduct the temperature screenings;
      • the date and time that such equipment was last maintained and calibrated, including the name of the person who performed the maintenance and calibration; and
      • the results of the last maintenance and calibration of the equipment, including any corrective measures taken.
    • AIR OPERATORS must keep a record of the name of every person who has received training as well as the contents of that training
    • AIR OPERATORS must make the records available to the Minister upon request.
    • AIR OPERATORS taking temperatures of travellers heading into Canada must collect and retain personal information in accordance with the Personal Information Protection and Electronic Documents Act.

Step 4. In-flight – To be conducted as appropriate and in accordance with the Interim Order:

  • AIR OPERATORS require crew members to wear a face mask during the flight when the person is 2 metres or less from another person. An exclusions applies to some persons when they are on the flight deck (e.g. pilots, flight engineers or flight attendants, TC inspectors, a person providing service who has expertise related to the aircraft). An exception also applies when the safety of the crew member could be endangered by wearing a mask, when it could interfere with operational requirements or the safety of the flight or when they are eating, drinking or taking oral medications.
  • AIR OPERATORS require passengers to wear a face mask during the flight when the person is 2 metres or less from another person, unless both persons are occupants of the same household. An exception also applies when the safety of the person could be endangered by wearing a mask, when a crew member authorizes the removal of a face mask in cases of special needs or unforeseen circumstances or when they are eating, drinking or taking oral medications. In addition, the following exclusions apply: an infant 2 years or less, a person with difficulty breathing (un related to COVID-19), a person who is unconscious, and a person who is unable to remove their face mask without assistance.
  • If, during a flight, a passenger refuses to comply with an instruction given by a crew member with respect to wearing a face mask, the AIR OPERATOR must keep a record of the following information and inform the Minister, as soon as feasible, of this record:
    • the date and flight number;
    • the passenger’s name and contact information;
    • the passenger’s seat number on the flight; and
    • the circumstances related to this refusal to comply.
  • AIR OPERATORS proceed with in-flight announcement prior to landing in Canada (see Annex B2: In-flight announcement prior to landing in Canada).

The inflight announcement refers to a Traveler Contact Information Form that needs to be filled out by all travellers (subject to the mandatory self-isolation order) for the purpose of contact tracing. Please note that printed forms can be picked up by contacting the regional CBSA Directors, at the major airports (Montreal, Toronto, Calgary and Vancouver). In addition, CBSA has developed the ArriveCAN mobile App as an alternative to the paper form. The mobile app is currently available in the Google Play Store or the Apple App Store. Travellers are encouraged to download the ArriveCAN mobile app and complete the information online to reduce wait times at Canadian airports and limit points of contact.

Step 5. Deplaning process – to be conducted upon landing:

  • AIR OPERATORS advise passengers that they are required to wear a face mask during the deplaning process, from the moment the aircraft doors are open until the passengers are inside the air terminal building, when the person is 2 metres or less from another person, unless both persons are occupants of the same household.

Foreign Nationals and Quarantine Act

Purpose

The Interim Order requires air operators to notify foreign nationals that they may be prohibited from entering Canada under the emergency order made under the Quarantine Act, entitled Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from the United States) and that foreign nationals must confirm that they are aware of the emergency order and to the best of their knowledge they are not prohibited from entry into Canada. They must also be advised that providing a false or misleading answer could result in a maximum fine of $5,000.

Process

The notification and confirmation process can be done through automated check-in kiosks, agents at the check-in counter, or any other means, at the discretion of the air operator (see Annex B1: Pre-board notification to passengers). A decision tree model follows to help determine whether the air traveller will be permitted to board the aircraft to Canada based on his/her responses to the following questions; a refusal to respond to any of the questions will result in a denial of boarding.

Sample questions for online check-in or counter check-in

  1. Are you a Canadian citizen, permanent resident, registered Indian under the Indian Act, a protected person under the Immigration and Refugee Protection Act, a person appointed by the Chief Public Health Officer under the Public Health Agency of Canada Act or are you transiting* through Canada?
    • If “Yes”, proceed to Health Check and Temperature Screening
    • If “No”, proceed to question #2
  2. If you are subject to the 14 day mandatory quarantine, will you be able to fulfill this requirement based on your planned visit to Canada? (Annex A contains a list of exceptions to mandatory quarantine for asymptomatic persons)
    • If “Yes”, proceed to question #3
    • If “ No”, deny boarding
  3. Are you travelling for optional or discretionary purposes, including tourism, recreation or entertainment purposes?
    • If “ Yes”, proceed to question #4
    • If “No”, proceed to question #5
  4. Are you travelling to Canada to be with an immediate family member who is a Canadian citizen or permanent resident and do you have proof of your intention to stay in Canada for a period of at least 15 days?
    • If “Yes”, proceed to question #5
    • If “No”, deny boarding
  5. Do you confirm that you are aware of the Government of Canada travel restrictions and that, to the best of your knowledge, you are not prohibited from entering Canada?
    • If “Yes”, proceed to Health Check and Temperature Screening
    • If “No”, deny boarding

*Special note to air operators about transiting passengers:

When planning flights for passengers that must transit Canada, please be aware that “a person in transit” means that they:

  • arrive and depart from the same airport within a reasonable time frame
  • remain on the airside or sterile area of the airport
  • do not have to go through Customs and formally enter Canada and pick up their bags so they can take their next flight
  • do not move between terminals at an airport, unless they can do so without going through Customs and formally entering Canada
  • do not take a domestic flight to get to another airport so they can catch their next international flight

If a passenger is unable to arrive and depart from a Canadian airport within a reasonable amount of time, they should not attempt to transit through Canada. If no other flight options are available (i.e. the only possible route for that passenger is to transit through Canada), please contact Transport Canada.

Decision Tree Model – Canadian pre-board measures for COVID-19 (Foreign Nationals & Quarantine Act)

Decision Tree Model

Annex A – Exceptions to the 14 Day Mandatory Quarantine for Asymptomatic Persons (in accordance with section 6, Minimizing the Risk of Exposure to COVID-19 in Canada Order (Mandatory Isolation), No. 3):

  • (a) a crew member as defined in subsection 101.01(1) of the Canadian Aviation Regulations or a person who enters Canada only to become such a crew member;
  • (b) a member of a crew as defined in subsection 3(1) of the Immigration and Refugee Protection Regulations or a person who enters Canada only to become such a crew member;
  • (c) a person who enters Canada at the invitation of the Minister of Health for the purpose of assisting in the COVID-19 response;
  • (d) a member of the Canadian Forces or a visiting force as defined in section 2 of the Visiting Forces Act;
  • (e) a person or any person in a class of persons whom the Chief Public Health Officer determines will provide an essential service;
  • (f) a person or any person in a class of persons whose presence in Canada, in the opinion of the Minister of Foreign Affairs, the Minister of Citizenship and Immigration or the Minister of Public Safety and Emergency Preparedness, is in the national interest;
  • (g) a person permitted to work in Canada as a provider of emergency services under paragraph 186(t) of the Immigration and Refugee Protection Regulations;
  • (h) a person who enters Canada for the purpose of providing medical care or transporting essential medical equipment, supplies, or means of treatment, or delivering, maintaining, or repairing medically-necessary equipment or devices, as long as they do not directly care for persons 65 years of age or older within the first 14 days after their entry to Canada;
  • (i) a person who enters Canada for the purpose of receiving essential medical services or treatments, other than services or treatments related to COVID-19;
  • (j) a person permitted to work in Canada as a student in a health field under paragraph 186(p) of the Immigration and Refugee Protection Regulations, as long as they do not directly care for persons 65 years of age or older within the first 14 days after their entry to Canada;
  • (k) a licensed health care professional with proof of employment in Canada, as long as they do not directly care for persons 65 years of age or older within the first 14 days after their entry to Canada;
  • (l) a person, including a captain, deckhand, observer, inspector, scientist and any other person supporting commercial or research fishing-related activities, who enters Canada aboard a Canadian fishing vessel or a foreign fishing vessel as defined in subsection 2(1) of the Coastal Fisheries Protection Act, for the purpose of carrying out fishing or fishing-related activities, including offloading of fish, repairs, provisioning the vessel and exchange of crew;
  • (m) a person who enters Canada within the boundaries of an integrated trans-border community that exists on both sides of the Canada-United States border and who is a habitual resident of that community, if entering Canada is necessary for carrying out an everyday function within that community; or
  • (n) a person who enters Canada if the entry is necessary to return to their habitual place of residence in Canada after carrying out an everyday function that, due to geographical constraints, must involve entering the United States.

Process for Health Check, Face Mask Verification and Temperature Screening

Purpose

To provide guidance on detecting and managing ill travellers with suspected COVID-19 infection who present themselves at U.S. airports for travel to Canada, or those transiting through Canada on their way to another destination. To limit the spread of COVID-19 from asymptomatic travellers by having them cover their mouth and nose with a non-medical mask or face covering. To advise air travellers that making a false or misleading response to the Health Check questions could result in a maximum fine of $5,000. To verify that the passenger has a removable mask or face covering and is wearing it at the appropriate times. Lastly, to conduct temperature screening to determine if the person (including crew member) has a fever.

It should be noted that medical masks are not required by the Interim Order, however they should be accepted as proper face coverings within this context and intention, as they respect the end goal of preventing the spread of COVID-19 by covering securely the nose and mouth. Face coverings associated with religious garments, should be accepted providing that they cover the nose and mouth and meet the standards identified in Annex E. Face shields are not acceptable, as they do not fit snuggly over the nose and mouth without gaps.

Process

The management of air travellers at U.S. airports in the context of the current COVID-19 disease outbreak includes the following steps:

  1. Notification of Requirement for Face Mask or Face Covering and for Temperature Screening – Passengers are responsible for having an appropriate non-medical mask or face covering for their journey, however, they will need plenty of advance notification and reminders to do so. This can be done at the time of ticket purchase, through advance messaging, and/or during any online check-in. Although operators have implemented a number of measures to provide greater physical distancing, there are still points in the passenger journey that prevent people from maintaining a physical distance of 2 metres. These can include at the screening checkpoint, during the boarding and deplaning process given space constraints, when handing over identification and other documents to confirm identity, or on board when passengers are seated close to one another. For this reason, all passengers are required to carry with them a removable face covering or mask, for use when directed to do so by a CATSA officer at the screening check point, while boarding/deplaning or on board when directed by an air operator. Passengers should be ready to cover their mouth and nose during their journey, especially in circumstances where 2 metres of physical separation cannot be observed. In addition, passengers need to be made aware and need to confirm their understanding that temperature screening will be conducted and if an elevated temperature is found that they will be denied boarding for 14 days, unless a medical certificate can be presented showing that the elevated temperature is not related to COVID-19. Also, passengers should be made aware that the person will need to lift any head covering, scarf or hair temporarily, so that their face or forehead (skin) is exposed during this procedure A pre-board notification to passengers can be found in Annex B1. For more information on removable non-medical masks or face coverings, see Annex E.
  2. Detection of ill travellers (Visual observation) – Air operators are required to observe and do a health check of all air travellers before they board an international flight to Canada. The health check (identified below) has been approved by the Public Health Agency of Canada and is based on guidance material published by the World Health Organization on February 16, 2020. The health check may be administered by an employee at the check-in counter asking the traveller the questions or via an electronic check-in kiosk. The air operator must advise the air traveller that making a false or misleading response to the health check questions could result in a maximum fine of $5,000. The visual observation for symptoms may be done by an employee at the check-in counter or boarding gate to look for signs that the person is unwell.
  3. Temperature Screening – air operators are to conduct temperature screening on all persons, including crew members, prior to boarding the aircraft using equipment that is compliant with the Transport Canada standard (see Annex F Transport Canada Temperature Screening Standards) and following the proper procedures (in accordance with the equipment manufacturer). An exception applies to those less than 2 years old and those with a medical certificate certifying that their elevated temperature is not related to COVID-19 (see example medical certificate in Annex G). The air operator will ask the person to temporarily lift any head covering, scarf or hair in order to expose the skin on the face or forehead, so that the temperature screening can be conducted. Th esecond temperature screening must be done using and the Air Operator did not use the equipment that is compliant with the Transport Canada standard (see Annex F Transport Canada Temperature Screening Standards) and following the proper procedures (in accordance with the equipment manufacturer)
  4. Confirmation that passenger is wearing a removable mask or face covering (Visual observation) – air operators are to confirm that passengers are wearing a removable mask or face covering, through a visual observation, during the boarding process. Exceptions to the requirement to wear a removable face covering or mask include: infants (under the age of 2), persons with trouble breathing unrelated to COVID-19, unconscious persons or those who would be unable to remove a face mask without assistance. Air operators should also feel free to use their discretion when applying this requirement (e.g., persons with underlying mental or physical condition that would make it challenging for them to wear one). For these instances, passengers should be encouraged to use safe practices as identified by the Public Health Agency of Canada (i.e. physical distancing, hand washing, etc.).
  5. Denial of boarding – In the event that the air operator observes that the air traveller has COVID-19 symptoms or that their response to any of the questions on the health check indicates a need to deny boarding, or they have a fever (temperature of 38° C or greater) as indicated from the second temperature screening, the air operator will be required to refuse to board the person for travel to Canada for a period of 14 days or until a medical certificate is presented that confirms that the symptoms that the person is exhibiting are not related to the COVID-19 virus (see example medical certificate in Annex G). The air operator is also required to deny boarding if the air traveller refuses to answer questions on the health check, does not have a removable mask or face covering in their possession, refuses to comply with an instruction given by a crew member or gate agent with respect to wearing a face mask or they refuse to have their temperature taken.
  6. Provide explanation for future travel – Air operators should explain to air travellers who are denied boarding, based on the health check, observation of symptoms, or temperature screening, that they will need to wait 14 days before they are able to fly to Canada. Alternately, the air traveller will need to provide a medical certificate indicating that the symptoms that they are exhibiting are not related to the COVID-19 virus.
  7. Advise air travellers to follow local health authorities related to COVID-19 – Air operators should advise air travellers who have been denied boarding, due to indicating or exhibiting COVID-19 symptoms, to follow the guidance/direction from the local health authorities for dealing with the COVID-19 infection.
  8. Consular services – Air operators should direct air travellers to the appropriate consular services, as required. Those can be found at https://www.travel.gc.ca/.

Questionnaire for Health Check and Confirmation of a Face Covering

Air operator staff should protect themselves by maintaining more than 2 metres between themselves and travellers wherever possible, which is also known as social or physical distancing. Staff and travellers can also help reduce the inadvertent spread of COVID19 through respiratory droplets by using a non-medical mask or face covering. This will help protect those around them, including their co-workers and passengers. Passengers can be also be instructed to cover their mouth and nose where appropriate, and so long as this does not otherwise impact their safety (e.g., during use of oxygen masks or other emergency situation). Travellers should be generally encouraged to wear their face coverings whenever possible, but must do so:

  • during the boarding process;
  • on-board the aircraft when they cannot physically distance from others or as directed by the airline employees;
  • during the deplaning process from the moment the aircraft doors open and until the person enters the air terminal building, by a passenger loading bridge or otherwise; and
  • when directed to do so by a public health order or Public Health official.

If there is sufficient separation between people (i.e., two metres or six feet), passengers may be allowed to lift their face covering off by the ties/elastics, with clean hands, if possible. Additional guidance on what to do with used face coverings or masks can be found on the Public Health Agency of Canada website (https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/prevention-risks/how-put-remove-clean-non-medical-masks-face-coverings.html#_How_to_remove). Air operators should exercise discretion to allow for eating, drinking, taking oral medication and changing of the mask or face covering, for individuals with special circumstances as warranted (e.g., fussy older child, special needs, etc.) or in cases where the wearing of a mask could endanger the safety of the person.

Staff should be instructed to encourage travellers to maintain more than 2 metres distance from each other while in line, and where infrastructure permits. During the identity verification process, and as part of the visual observation that a passenger has an appropriate non-medical mask or face covering, passengers must be reminded to cover their mouth and nose before going up to the boarding gate counter. After handing over their identity documents and tickets to the air operator representative, a passenger should be asked to step back an appropriate distance, and lift their mask or face covering away briefly, using the ties/elastics to complete the identity verification. After the identity verification is complete, the passenger can then re-cover their mouth and nose before collecting their documents from the air operator representative. Air operators should also consider pre-boarding passengers who are unable to wear a face covering or masks and making special seating arrangements (e.g., infants and younger children seated next to the window, away from the aisle).

If the response (or non-response) to any of the seven questions below results in the answer that is in bold, then a denial of boarding must be applied, in accordance with the Interim Order.

Before answering the following questions on the health check, I would like to advise you that providing a false or misleading answer could result in a maximum fine of $5,000.

  1. Do you have a fever and a cough? If Yes or passenger refuses to answer, deny boarding.
  2. Do you have a fever and breathing difficulties? If Yes or passenger refuses to answer, deny boarding.
  3. Do you have or suspect that you have COVID-19? If Yes or passenger refuses to answer, deny boarding.
  4. Have you been refused boarding in the past 14 days due to a medical reason related to COVID-19? If Yes or passenger refuses to answer, deny boarding.
  5. Do you have a removable mask or face covering with which to cover your mouth and nose while moving through the airport and on board the flight? If No, or if the passenger refuses to answer, deny boarding.
  6. Do you confirm that you understand that you may be subject to a measure that the provincial, territorial or federal government has put in place to prevent the spread of COVID-19 when you arrive at your destination? If NO, or if the passenger refuses to answer, deny boarding.
  7. Do you confirm that you understand that you may be denied boarding a flight to Canada if you have an elevated temperature (fever) and that you may not be able to fly to Canada for a period of 14 days, unless a medical certificate is presented indicating that the elevated temperature is not related to COVID-19? If NO, or if the passenger refuses to answer, deny boarding.

Alternative to the above Health Check Questionnaire

If the U.S. authority is already performing a health assessment or the air operator wishes to submit an alternative health assessment process, the air operator must submit a request to Transport Canada for an exemption to the Interim Order.

Annex B1: Pre-board notification to passengers

The pre-board notification can be done online, at automated check-in kiosks, by agents at the check-in counter (e.g., pre-board announcement), or any other means, at the discretion of the air operator. However, it is recommended that the passenger be made aware of the requirement to have a mask or face covering in their possession prior to arriving at the airport.

In order to manage the spread of COVID-19, the Government of Canada has new restrictions in place for travellers coming into Canada.

Please be advised that:

  • Discretionary travel, including for tourism or recreational purposes, is not permitted
  • All travellers, with few exceptions, are subject to the 14 day mandatory self-isolation period, and must be able to demonstrate how they plan to fulfill this requirement while in Canada.

It is the passenger's responsibility to ensure that they are eligible to enter Canada. If entry is refused, they will be responsible for their own return. More information about eligibility criteria can be found on the Government of Canada website.

Prior to boarding this flight you will be required to undergo a health check, a temperature screening and a verification that you have a mask or face covering to cover your mouth and nose. This will involve answering a few simple questions to which you must answer truthfully. Providing a false or misleading answer could result in a maximum fine of $5,000. The temperature screening process will be done using a device that measures the temperature on your face or forehead, which will require that they be your exposed. Any scarf, head covering or hair in this area may need to be lifted temporarily so that a proper temperature reading can be established.

The Government of Canada is requiring that all travellers have a removable non-medical mask or face covering to cover their mouth and nose for use through the airport and in-flight to prevent the inadvertent spread of COVID-19 through respiratory droplets. Travellers will need to wear their face mask at all times during the boarding process and during the flight when they are 2 metres or less away from another person, other than a member of their household, or when directed to do so by an airline official. Travellers are also required to wear their face mask upon landing from the moment the aircraft doors open until the traveller enters the air terminal building, when they are 2 metres or less away from another person, other than household members.

As a reminder, no person should board a flight when they are feeling ill as this could potentially put others at risk. Should symptoms such as a fever, cough or difficulty breathing develop while in flight, please notify the flight crew immediately.

Upon your arrival in Canada, all travellers, with the exception of those delivering essential services, will be required to serve a mandatory self-isolation period for 14 days and some provinces and territories have put in place additional measures. For the following provinces or territories: [NAME provinces or territories in ANNEX D], self-isolation plans must be submitted and reviewed by provincial/territorial authorities before a traveller will be allowed to return home. Please remember to check online information for your final destination point. More information will be provided on self-isolation upon arrival and travellers can speak to a Canada Border Services Officer.

Annex B2: In-flight Announcement prior to landing in Canada

In light of the global pandemic related to COVID-19, the Government of Canada has put in place emergency measures that require mandatory 14-day self-isolation for all persons entering Canada, with few exceptions, even if the person does not have symptoms. These efforts will help contain the outbreak and limit the spread of COVID-19 in Canada.

All travellers are asked to complete a Traveler Contact Information Form so that public health officials can contact you if needed. [Where applicable, add: These are being distributed now throughout the cabin]. You will be given directions on where to turn in the form upon arrival. As an alternative to the paper form, travellers are encouraged to download the ArriveCAN mobile app, available in the Google Play Store or Apple App Store and complete the required information online. More information will be provided on self-isolation and travellers can speak to a Canada Border Services Officer, inside the terminal.

Travellers are reminded that they must use their mask or face covering during their journey, whenever they are unable to distance from others by at least 2 metres. Upon landing, passengers will be required to wear their face mask when gathering their belongings and leaving the aircraft and until they reach the inside of the air terminal building where 2 metre distances can be maintained. Stay safe and be informed about COVID-19 related information from the national, provincial and territorial health authorities.

Thank you for your cooperation.

Annex C – ArriveCAN Mobile Application

The ArriveCAN app is available for free on Google Play and Apple App stores, and returning travellers are encouraged to use it.

Annex D: Provincial/Territorial Restrictions and Self-Isolation Plans

(Please note that provincial and territorial information is changing on a frequent basis. The table below contains a snapshot of the measures in place as of May 25, 2020. It is best to consult the following government of Canada site to obtain the latest information: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/symptoms/provincial-territorial-resources-covid-19.html?topic=About+COVID-19&about=Where+can+I+get+information+specific+to+my+province+or+territory%3F)

Province/Territory Requirement Exceptions

Newfoundland and Labrador
(Including Self-Isolation Plans)

The Chief Medical Officer of Health, pursuant to section 28 of the Public Health Protection and Promotion Act ordered that, effective May 4, 2020:

All individuals are prohibited from entering Newfoundland and Labrador, except for the following:

  • Residents of Newfoundland and Labrador;
  • Asymptomatic workers and individuals who are subject to the Updated Exemption Order effective April 22, 2020; and
  • Individuals who have been permitted entry to the province in extenuating circumstances, as approved in advance by the Chief Medical Officer of Health.

More information on this order can be found at:
www.gov.nl.ca/covid-19

https://www.gov.nl.ca/covid-19/alert-system/public-health-orders/

For those not prohibited from entering the province as per the above order, the Chief Medical Officer of Health ordered that, effective April 27, 2020:

  • All individuals arriving in Newfoundland and Labrador from outside the province must complete a declaration form and submit it to a representative of the Government of Newfoundland and Labrador as identified at their point of entry in the province;
  • All individuals arriving in Newfoundland and Labrador from outside the province must provide specifics of their plan for complying with the requirement to self-isolate for 14 days following their arrival in the province; and
  • All individuals arriving in Newfoundland and Labrador from outside the province must be available for contact with public health officials during the duration of the 14-day self-isolation period.

You can find a copy of the declaration and self-isolation forms at: https://www.gov.nl.ca/covid-19/files/Declaration-Self-Isolation-April-27.pdf.

Travel exemptions can be found at:

https://www.gov.nl.ca/covid-19/public-health-orders/.

https://www.gov.nl.ca/covid-19/files/Travel-Exemption-Order.pdf

For those who believe they qualify for an exemption to enter Newfoundland and Labrador, an application can be submitted on this site: https://www.gov.nl.ca/covid-19/exemption-application-form/ or email covid19info@gov.nl.ca.

For a list of exemptions to the requirement to self-isolate for 14 days, please see: https://www.gov.nl.ca/covid-19/public-health-orders/.

https://www.gov.nl.ca/covid-19/files/Updated-Exemption-Order-April-22-2020.pdf

New Brunswick

Everyone entering NB at any point of entry, including airports, must stop and answer questions by peace officers. All unnecessary travel in NB is prohibited and peace officers are authorized to turn visitors away when they attempt to enter. Unnecessary travel includes non-residents of NB to make or receive purchases or to visit or for other social purposes.

Travellers coming into the province must self-isolate for 14 days.

Travel Notice: https://www2.gnb.ca/content/dam/gnb/Departments/h-s/pdf/travel-Notice.pdf

More information may be obtained at: https://www2.gnb.ca/content/dam/gnb/Corporate/pdf/EmergencyUrgence19.pdf

For questions related to travel restrictions/exemptions during COVID-19, please call: 1-844-462-8387

Prince Edward Island

(Including Self-Isolation Plans)

All non-essential travel into the province is prohibited. Peace officers are authorized to turn any person(s) away who attempts to enter the province for unnecessary travel and to require any person(s) to leave the province immediately. Screening measures are in place at all entry points to the province including the Charlottetown Airport.

Interprovincial travellers are required to self-isolate for 14 days and must provide details of their self-isolation plan to peace officers at checkpoints.

More information may be obtained at: https://www.princeedwardisland.ca/en/information/health-and-wellness/travel-notice

Pre-travel approval process for necessary travel:

At a minimum of 36 hours in advance of commencing travel, individuals are asked to send their request to publicsafety@gov.pe.ca

https://www.princeedwardisland.ca/en/information/justice-and-public-safety/pre-travel-approval-process

Nova Scotia

No travel restrictions, however anyone who has travelled outside of Nova Scotia (including interprovincial) must self-isolate for 14 days as per provincial public health orders.

More information may be obtained at: https://novascotia.ca/coronavirus/alerts-notices/

Exemptions to self-isolation may be found at: https://novascotia.ca/coronavirus/what-it-means-for-nova-scotians/

Quebec

Anyone returning from outside Canada must self-isolate for 14 days, whether they have COVID-19 symptoms or not.

All Quebecers are being asked to avoid travelling from one region to another or from one city to another, except where necessary.

In order to protect the most vulnerable populations (Côte-Nord, Nord-du-Québec, Nunavik and Cree Territory of James Bay), checkpoints have been established to limit travel into and out of certain territories. Only essential travel will be authorized, for humanitarian reasons, to work or to practice a profession in workplaces where activities have not been suspended, or to obtain the care or services that individuals’ health status requires.

It should be noted that starting May 4, 2020, some restrictions for travelling within Quebec, between regions and cities, have been lifted and are continuing to be lifted.

More information may be obtained at: https://www.quebec.ca/en/health/health-issues/a-z/2019-coronavirus/travelling-region-to-another-covid19/

 

Ontario

No travel restrictions beyond the Public health Agency of Canada order for 14 day mandatory quarantine (no symptoms) or isolation (with symptoms) for those who have recently returned to Canada.

More information may be obtained at: https://www.ontario.ca/page/how-ontario-is-responding-covid-19

 

Manitoba

The Chief Provincial Public Health Officer an order, effective May 1, 2020, that anyone entering Manitoba, regardless of whether from another country or another province must self-isolate for 14 days.

More information may be obtained at: https://www.gov.mb.ca/asset_library/en/proactive/2020_2021/orders_soe_selfisolation_04302020.pdf

In addition to the above, a further order was issued, effective May 1, 2020, to prohibit travel to Northern Manitoba and Remote Communities. More information on this order and its exemptions can be found at: https://www.gov.mb.ca/asset_library/en/proactive/2020_2021/orders_soe_northern_04302020.pdf

Exceptions to this requirement include:

  • people who are transporting goods and materials into or through Manitoba;
  • people who provide vital services in Manitoba as specified in the order;
  • aircraft and train crew members;
  • people travelling into Manitoba to facilitate shared parenting arrangements under a custody order or agreement;
  • people travelling into Manitoba for emergency medical purposes;
  • Manitoba residents who regularly travel outside Manitoba to areas that are close to the Manitoba border to work, access health services; and
  • non-Manitoba residents who reside in areas that are close to the Manitoba border and who regularly travel into Manitoba to work, access health services or for other essential purposes

Please see the order for the complete list of exceptions at: https://www.gov.mb.ca/asset_library/en/proactive/2020_2021/orders_soe_selfisolation_04302020.pdf

Saskatchewan

Effective May 19, 2020, the Chief Medical Health Officer ordered travel restrictions for the Northwest Region of Saskatchewan, such that:

  • No person shall travel to or out of Northwest Region, whether from within the province or otherwise.
  • No person within the Northwest Region shall travel outside the community in which their primary residence is located.
  • Travel is permitted as follows:
  • Persons may return to their primary residence;
  • Employees of, and persons delivering, critical public services and allowable business services;
  • Aboriginal persons engaging in activities such as exercising their constitutionally protected right to hunt, fish and trap for food or engaged in other traditional uses of lands such as gathering plants for food and medicinal purposes or carrying out ceremonial and spiritual observances and practices;
  • Persons who are travelling for medical treatment;
  • Persons travelling for the purposes of attending court where legally required to do so;
  • Persons may travel to the community closest to their community of primary residence taking the most direct route to obtain essential goods and services when those goods or services are not available in their community of primary residence; and
  • Persons travelling outside the Northwest Region for medical treatment may also stop to obtain essential goods and services outside of the Northwest Region.

More information may be obtained at: https://www.saskatchewan.ca/government/health-care-administration-and-provider-resources/treatment-procedures-and-guidelines/emerging-public-health-issues/2019-novel-coronavirus/public-health-measures/public-health-orders

 

Alberta

(Including Self-Isolation Plans)

Starting May 20th, all travellers entering Alberta from outside Canada must complete an isolation questionnaire to demonstrate that have the appropriate plans and the necessary supports in place to isolate for 14 days.

The questionnaire detailing the self-isolation plan can be found at: https://formsmgmt.gov.ab.ca/Public/OCMO12443.xdp

Travellers arriving at the Edmonton or Calgary airports from an international destination must stop at the provincial checkpoint for screening:

  • submit a questionnaire detailing their mandatory 14-day isolation plan;
  • undergo a touch-free temperature check; and
  • disclose any COVID-19 symptoms

More information can be found at:

https://www.alberta.ca/covid-19-travel-advice.aspx

Some exemptions apply, as per the Public Health Agency of Canada, see:

https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/latest-travel-health-advice.html

British Columbia

(Including Self-Isolation Plans)

On April 8, 2020, the Government of British Columbia announced that new mandatory self-isolation measures for 14 days are in place for all international travellers arriving in the province at all points of entry. Travellers from outside Canada must go directly to their place of resident upon arrival in the province. The new measures include that all travellers must legally provide a self-isolation plan for review by the province in advance of their arrival.

Self-isolation plans must consider the location of isolation, how the travellers will travel to the isolation location, and any additional support that the traveller may need such as food deliveries, prescriptions, child care, pet care or cleaning supplies. If a traveller does not present a self-isolation plan or does not have a location for self-isolation, provincial accommodation will be made available. Should the traveller not comply with self-isolation requirements and complete an isolation plan, they can face a fine up to $750,000 and/or six months in prison. Self-isolation plans are reviewed at the Vancouver International Airport, and land-border crossings (Peace Arch - Douglas, Pacific, Boundary Bay, and Osoyoos).

For additional information, please consult https://www.gov.bc.ca/returningtravellers.

Workers exempt from the federal Quarantine Act do not have to create a self-isolation plan:

  • Air crew
  • Transportation crew on any plane, train, bus or marine vessel
  • A person invited by the federal Minister of Health to assist with the COVID-19 response
  • A member of the Canadian Forces or a visiting force
  • A person who provides an essential service
  • A person whose presence in Canada is in the national interest (as defined by federal Ministers)
  • A person permitted to work in Canada as a provider of emergency services
  • A person providing medical care or transporting essential medical equipment, supplies, or means of treatment
  • A person who enters Canada to receive essential medical services or treatments, other than services or treatments for COVID-19

Yukon

(Including Self-Isolation Plans)

Entry into Yukon is only permitted for the purpose of:

  • Travel to that person’s place of residence in Yukon;
  • Travel to stay with a family member who is a resident in Yukon, as defined in the Border Control Measures Order;
  • Delivering a critical or essential service in Yukon or the BC-Yukon Border areas, as defined in the Health Protection Order;
  • Transiting through Yukon to a neighbouring jurisdiction (24-hour limitation);
  • Exercising an Aboriginal or treaty right (for the time needed to exercise the right).

Upon entry into Yukon, individuals will be met by a Civil Emergency Measures Act (CEMA) enforcement officer. The individual must fill out and sign a declaration form that includes their name, address, contact information, recent travel history, purpose for travel to Yukon and a self-isolation plan.

More information can be obtained at: https://yukon.ca/en/information-self-isolation; and

https://yukon.ca/sites/yukon.ca/files/eco/eco-information-people-entering-yukon-april-5-2020.pdf

For limited exceptions to this legal requirement, please read:

Northwest Territories

(Including Self-Isolation Plans)

The Northwest Territories (NWT) Chief Public Health Officer has prohibited all travel into the Northwest Territories.

Those permitted to enter the NWT must self-isolate and stay at the self-isolation location for 14 days in Yellowknife, Inuvik, Hay River or Fort Smith only. No NWT resident is allowed to self-isolate in a small community or other regional centre, other than the four listed communities if they have returned from outside the NWT.

This is a measure to avoid overwhelming health centres in small remote communities, and ensure those exposed to COVID-19 are close to well-equipped hospital care.

Travellers will need to:

More information is available at: https://www.hss.gov.nt.ca/en/services/coronavirus-disease-covid-19/information-travellers.

Some additional requirements have been established for essential workers regarding self-isolation plans. For Supply Chain Workers, Flight Crew and Airline Employees who will be in the NWT for less than 36 hours, they will not be required to have a self-isolation plan, but will need to self-monitor and comply with social distancing protocols.

More information can be found at: https://www.gov.nt.ca/covid-19/en/services/travel-moving-around/travellers-arriving-nwt

Only the following can enter the NWT:

  • NWT residents;
  • Persons providing services in the course of importation/ exportation of goods and other supply chain transportation workers;
  • Flight crews;
  • Persons engaged in providing essential services;
  • Persons engaged in providing support services to essential services workers;
  • Person travelling from Nunavut for medical travel;
  • Persons participating in traditional harvesting and on the land activities that cross the NWT border but do not enter any communities;
  • Transient workers in the mineral and petroleum resources industry;
  • Persons involved in working on the construction of GNWT capital infrastructure projects;
  • Corrections Officers and inmates in transit;
  • Persons otherwise exempted under exceptional circumstances by the Chief Public Health Officer.

Nunavut

(Including Self-Isolation Plans)

Nunavut’s Chief Public Health Officer (CPHO), has issued an order, effective April 26, 2020, to prohibit all travel within Nunavut that originated from across any inter-jurisdictional border. Only Nunavut residents and critical employees will be allowed into the territory.

Residents will have to provide proof of residency to be allowed to fly into Nunavut or provide proof with a letter from the Chief Public Health Officer that they are an exempted critical worker. Prior to returning to Nunavut, residents will be required to undergo a mandatory 14-day isolation period at a designated isolation site. Isolation sites are listed below. All accommodations, food and necessities for all travelers will be provided for free during the isolation period. At the end of the 14 days, residents with no symptoms will be cleared to return to their home community. Medical travel clients and escorts must complete a minimum 14 day isolation period, either prior to or immediately upon their return, at a place designated by and at the direction of the Chief Public Health Officer.

Depending where they are travelling from, the Government of Nunavut will provide isolation at four different sites:

  • Ottawa, Ontario;
  • Winnipeg, Manitoba;
  • Edmonton, Alberta; or
  • Yellowknife, Northwest Territories

Travellers will be required to provide their clearance from the Chief Public Medical Officer and proof of Nunavut residency before being allowed to board the aircraft.

More information is available at: https://www.gov.nu.ca/health/information/covid-19-novel-coronavirus.

The following are exceptions for entering Nunavut:

  • Nunavut residents with a letter from the Chief Public Health Officer;
  • Nunavut residents returning to Nunavut from medical travel, and any medical travel escorts, authorized by the Chief Public Health Officer;
  • Persons providing services in the course of importation/ exportation of goods and other supply chain workers;
  • Flight crews working on any flights arriving in Nunavut, including medical evacuation flights;
  • Persons engaged in providing critical services;
  • Persons engaged in providing support services to critical services workers;
  • Nunavut Inuit exercising their hunting rights;
  • A person from outside of Nunavut, who has an Aboriginal or treaty right to harvest in an area of Nunavut;
  • Transient workers in operating mines who enter Nunavut on private flights operating directly to and from the mine site;
  • Persons being transported to a correctional facility in Nunavut, along with those persons engaged in the transportation;
  • Persons being transported to or from a hospital or health facility outside Nunavut, including patients and those required to travel with those patients;
  • Members of the Canadian Armed Forces and civilian employees posted to the Canadian Forces Stations in Alert and Eureka who enter Nunavut on military flights operating directly to and from the stations;
  • Any foreign national, including a Temporary Foreign Worker entitled to enter Canada pursuant to Federal Orders-in-Council, with an urgent and substantial need to enter Nunavut bearing a letter of authorization from the Chief Public Health Officer;
  • Any other Person with an urgent and substantial need to enter Nunavut bearing a letter of authorization from the Chief Public Health Officer; and
  • Any Person, including flight and vessel crew members who enter Canada at a fixed or temporary Port of Entry in Nunavut who is permitted to enter Canada pursuant to Federal Orders-in-Council.

Annex E: Removable Non-Medical Masks or Face Coverings

It is important to understand that non-medical masks or face coverings have limitations and need to be used safely. Non-medical masks or face coverings are protective layers of absorbent fabric (e.g., cotton) that snugly fit over the nose and mouth and are secured to the face with ties or ear loops. They prevent respiratory droplets from contaminating others or landing on surfaces. Non-medical masks or face coverings alone will not prevent the spread of COVID-19. One must consistently and strictly adhere to good hygiene and public health measures, including frequent hand washing and physical (social) distancing.

Safe Use of Removable Non-Medical Masks or Face Coverings

Removable masks or face coverings SHOULD:

  • Be made of multiple layers of absorbent fabric (e.g. cotton)
  • Cover the mouth and nose (without big gaps)
  • Fit securely to the head with ties or ear loops
  • Allow for easy breathing
  • Be changed as soon as possible if damp or dirty
  • Stay the same shape after machine washing and drying

Removable masks or face coverings SHOULD NOT:

  • Be placed on children under the age of 2
  • Be placed on anyone who has trouble breathing or is unconscious
  • Be placed on anyone unable to remove them without assistance
  • Be made exclusively of plastic sheeting or materials that easily fall apart (e.g., tissues)
  • Be shared with others
  • Impair vision or interfere with tasks

When using a removable mask or face covering:

  • wash hands immediately before putting it on and immediately after taking it off (in addition to practicing good hand hygiene while wearing it)
  • it should fit well (non-gaping)
  • allow for easy breathing
  • do not share it with others

When wearing a mask or face covering, take the following precautions:

  • avoid touching the face covering or mask while using it
  • change a cloth face covering or mask as soon as it gets damp or soiled
  • put it directly into the washing machine or a bag that can be emptied into the washing machine and then disposed of
  • cloth face coverings or masks can be laundered with other items using a hot cycle, and then dried thoroughly
    • non-medical masks that cannot be washed should be discarded and replaced as soon as they get damp, soiled or crumpled
    • dispose of masks properly in a lined garbage bin

Annex F – Transport Canada Temperature Screening Standards

See Transport Canada Temperature Screening Standards

Annex G – Example Medical Certificate for Conditions Causing Elevated Body Temperatures

Annex G – Example Medical Certificate for Conditions Causing Elevated Body Temperatures

Description

This is an example medical certificate for persons with physical or medical conditions causing elevated body temperature. The text indicates that “The holder of this medical certificate may experience elevated body temperature of 38 degrees Celsius or greater due to a medical or physical condition. This condition is not related to COVID-19 or other infectious illness”. It mentions that, “This form may only be signed by a Healthcare Provider who is a physician, nurse practitioner or a physician assistant.” It requires the certificate holder information, including the surname, given names and date of birthdate. It also requires the Healthcare Provider information, including the Healthcare Provider full name, Healthcare Provider License number, and the Healthcare Provider Contact phone number. The form must be signed and dated by the Healthcare Provider.