COVID-19: Guidance Material for Air Operators Managing Air Travellers for Flights Departing from an Aerodrome in Canada

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Purpose

The purpose of this document is to provide guidance on requirements for air operators regarding the implementation of requirements included in the Interim Order Respecting Certain Requirements for Civil Aviation Due to COVID-19, No. 4 (the Interim Order).

Overview

This guidance material, dated July 25, 2020, replaces the June 30, 2020 version and addresses recurring and new elements of the Interim Order. To that effect, it includes new sections for temperature screening, management of passengers denied access to the restricted area due to elevated temperatures, clarification on the deplaning process, and an update to the health check questionnaire.

Step 1. Notification and Confirmation Process – Transport Canada recommends this be conducted during the online or in-person check-in process (see section Process for Notification - Domestic Flights and Flights Departing Canada):

  • AIR OPERATORS notify every passenger on a domestic flight that they may be subject to a measure to prevent the spread of COVID-19 taken by the provincial or territorial government with jurisdiction at the destination airport for that flight or by the federal government. A summary of the provincial/territorial restrictions and self-isolation plans can be found in Annex C.
  • AIR OPERATORS notify every passenger that:
    • they must be in possession of a face mask or face covering (see Annex D for a description of face masks and coverings) prior to boarding
    • they must wear the face mask or face coFvering:
      • at all times during the screening process;
      • at all times during the boarding process, unless both persons are separated by a physical barrier (e.g. plexi-glass divider);
      • during the flight when they are 2 metres or less from another person unless both persons live in the same household;
      • for domestic flights, during the deplaning process, from the moment the aircraft doors are open until the passengers are inside the air terminal building, when a person is 2 metres or less from another person, unless both persons are occupants of the same; and
    • they must comply with any instructions given by a gate agent, aerodrome security personnel or crew member with respect to wearing the mask or face covering.
  • AIR OPERATORS (Beginning July 30, 2020) notify every passenger departing from the air terminal building of one of the airports listed in Schedule 1 of the Interim Order (YYC, YUL, YYZ and YVR) that they must undergo temperature screening which will occur prior to entering the restricted area. If it indicates a fever (38°C and above), they will be denied access to the restricted area (and therefore boarding) for a period of 14 days, unless the person can provide a medical certificate certifying that the fever is not related to COVID-19.
  • PASSENGERS must confirm to the AIR OPERATOR that they are in possession of a face mask or face covering (see section Process for Health Check, Face Mask Verification and Temperature Screening)
  • PASSENGERS on domestic flights must confirm to the AIR OPERATOR that they understand that they may be subject to a provincial, territorial or federal government measure to prevent the spread of COVID-19 when travelling within Canada. (see section Process for Health Check, Face Mask Verification and Temperature Screening)
  • PASSENGERS boarding a flight leaving the air terminal building of one of the airports listed in Schedule 1 of the Interim Order (YYC, YUL, YYZ and YVR) must confirm to the AIR OPERATOR that they understand that they may be refused boarding of an aircraft leaving a Canadian airport for a period of 14 days if they are found to have an elevated temperature, unless they provide a medical certificate certifying that the elevated temperature is not related to COVID-19. (see section Process for Health Check, Face Mask Verification and Temperature Screening)

Step 2. Health Check (Questions) – Transport Canada recommendeds this to be conducted during the check-in or boarding process (see section Process for Health Check, Face Mask Verification and Temperature Screening):

  • AIR OPERATORS ask passengers the questions required under the health check section.
  • PASSENGERS answer each question to the AIR OPERATOR.

Step 3. Directing Passengers for Retrieval of Baggage – If notified by the screening authority that a passenger cannot enter the restricted area at one of the airports listed in Schedule 1 of the Interim Order (YYC, YUL, YYZ and YVR) due to an elevated temperature (see section Process for Health Check, Face Mask Verification and Temperature Screening):

  • AIR OPERATORS must ensure that the passenger is directed to a location where they can retrieve their checked baggage, if applicable;
  • AIR OPERATORS must ensure that, if an escort is provided to take the passenger to a location to retrieve their checked baggage, that the escort wears a face mask, at a minimum, and maintains a distance of 2 metres between themselves and the passenger; additional Personal Protective Equipment may be required as determined by local workplace health and safety standards;
  • AIR OPERATORS must provide the screening authority with the name and phone number of a representative for the purpose of facilitating the return of checked baggage for persons who have been denied access to the restricted area as a result of having an elevated temperature. (THIS MUST BE COMPLETED BEFORE JULY 30, 2020).

Step 4. Boarding Process – Observations, Wearing Face Mask and Temperature Screening - Must be conducted prior to boarding the aircraft (see section Process for Health Check, Face Mask Verification and Temperature Screening):

  • AIR OPERATORS require gate agents and crew members to wear a face mask when they are 2 metres or less from another person, unless both persons are separated by a physical barrier (e.g. plexi-glass divider). An exception to the wearing of a mask or face covering applies when the safety of the gate agent or crew member could be endangered by wearing one, when it could interfere with the operational requirements or the safety of the flight or when they are eating, drinking or taking oral medications.
  • AIR OPERATORS observe whether passengers boarding the flight exhibit COVID-19 symptoms and deny boarding to those who exhibit a fever and a cough or a fever and difficulty breathing.
  • AIR OPERATORS verify that every passenger boarding the flight is wearing a face mask or face covering, and deny boarding to those who don't, with the exclusion of the following: an infant 2 years or less, a person with difficulty breathing unrelated to COVID-19 (medical certificates are not required), a person who is unconscious, or a person who is unable to remove their face mask without assistance. Some exceptions apply when the person could be endangered by wearing a face mask, when they are eating, drinking or taking oral medications, when the gate agent or crew member authorizes the removal of a face mask to address unforeseen circumstances or special needs or when a gate agent, member of the aerodrome’s security personnel or a crew member authorizes the removal of the face mask for identity verification.

Step 5. In-flight – To be conducted as appropriate and in accordance with the Interim Order:

  • AIR OPERATORS require crew members to wear a face mask during the flight when the person is 2 metres or less from another person. An exclusion applies to some persons when they are on the flight deck (e.g. pilots, flight engineers or flight attendants, TC inspectors, a person providing service who has expertise related to the aircraft). An exception also applies when the safety of the crew member could be endangered by wearing a mask, when it could interfere with operational requirements or the safety of the flight, or when they are eating, drinking or taking oral medications.
  • AIR OPERATORS require passengers to wear a face mask during the flight when the person is 2 metres or less from another person, unless both persons are occupants of the same household. An exception also applies when the safety of the person could be endangered by wearing a mask, when a crew member authorizes the removal of a face mask in cases of special needs or unforeseen circumstances or when they are eating, drinking or taking oral medications. In addition, the following exclusions apply: an infant 2 years or less, a person with difficulty breathing (unrelated to COVID-19), a person who is unconscious, and a person who is unable to remove their face mask without assistance.
  • If, during a flight, a passenger refuses to comply with an instruction given by a crew member with respect to wearing a face mask, the AIR OPERATOR must keep a record of the following information and inform the Minister, as soon as feasible, of this record:
    • the date and flight number;
    • the passenger’s name and contact information;
    • the passenger’s seat number on the flight; and
    • the circumstances related to this refusal to comply.

Step 5. Deplaning process (Domestic flights only) – to be conducted upon landing:

  • AIR OPERATORS advise passengers that they are required to wear a face mask during the deplaning process, from the moment the aircraft doors are open until the passengers are inside the air terminal building, when the person is 2 metres or less from another person, unless both persons are occupants of the same household. While there is no requirement from Transport Canada to wear a face mask while deplaning at a location outside of Canada, please note that the department strongly recommends this practice, in accordance with ICAO CART recommendations (https://www.icao.int/covid/cart/Pages/default.aspx).

Process for Notification - Domestic Flights and Flights Departing Canada

The pre-board notification process can be done at automated check-in kiosks, by agents at the check-in counter, or any other means, at the discretion of the air operator. However, it is recommended that the passenger be made aware of the requirement to have a face mask or face covering in their possession prior to arriving at the airport.

PRE-BOARD NOTIFICATION TO DOMESTIC PASSENGERS

The Government of Canada, along with provincial and territorial authorities, have put measures in place in order to manage the spread of COVID-19.

Prior to boarding this flight, you will be required to undergo a health check and a temperature screening. Verification that you have a face mask or covering to cover your mouth and nose will also be conducted. This will involve answering a few simple questions to which you must answer truthfully. Providing a false or misleading answer could result in a maximum fine of $5,000. The temperature screening process will be done using a device that measures the temperature on your face or forehead, which will require that they be exposed. Any scarf, head covering or hair in this area may need to be lifted temporarily so that a proper temperature reading can be established.

The Government of Canada is requiring that all travellers have a removable face covering or non-medical mask to cover their mouth and nose to prevent the inadvertent spread of COVID-19. Travellers must wear their face mask at all times during the screening process and the boarding process, as well as during the flight and when exiting the aircraft when they are 2 metres or less away from another person, other than a member of their household, or when directed to do so by a gate agent or crew member.

As a reminder, no person should board a flight when they are feeling ill as this could potentially put others at risk. Should symptoms such as a fever, cough or difficulty breathing develop while in flight, please notify a crew member immediately.

When arriving at your destination, you may be subject to further measures taken by the provincial or territorial government to prevent the spread of COVID-19. For the following provinces or territories: [NAME provinces or territories in ANNEX C], self-isolation plans must be submitted and reviewed by provincial/territorial authorities before a traveller will be allowed entry. Please remember it is your responsibility to confirm potential restrictions regarding your final destination point.

PRE-BOARD NOTIFICATION TO PASSENGERS DEPARTING CANADA

The Government of Canada has put measures in place in order to manage the spread of COVID-19.

Prior to boarding this flight, you will be required to undergo a health check and a temperature screening. This will involve answering a few simple questions to which you must answer truthfully. Providing a false or misleading answer could result in a maximum fine of $5,000. The temperature screening process will be done using a device that measures the temperature on your face or forehead, which will require that they be exposed. Any scarf, head covering or hair in this area may need to be lifted temporarily so that a proper temperature reading can be established.

The Government of Canada is requiring that all travellers have a removable face covering or non-medical mask to cover their mouth and nose to prevent the inadvertent spread of COVID-19. Travellers must wear their face mask at all times during the screening process and the boarding process, as well as during the flight and when exiting the aircraft when they are 2 metres or less away from another person, other than a member of their household, or when directed to do so by a gate agent or crew member.

As a reminder, no person should board a flight when they are feeling ill as this could potentially put others at risk. Should symptoms such as a fever, cough or difficulty breathing develop while in flight, please notify a crew member immediately.

Process for Health Check, Face Mask Verification and Temperature Screening (Domestic Flights and Flights Departing Canada)

The management of air travellers at Canadian aerodromes in the context of the current COVID-19 disease outbreak includes the following steps:

  1. Notification of Requirement for Face Mask or Face Covering and for Temperature Screening: Passengers are responsible for having an appropriate non-medical mask or face covering for their journey, however, they will need plenty of advance notification and reminders to do so. This can be done at the time of ticket purchase, through advance messaging, and/or during any online check-in. Although operators have implemented a number of measures to provide greater physical distancing, there are still points in the passenger journey that prevent people from maintaining a physical distance of 2 metres. These can include at the screening checkpoint, during the boarding and deplaning process given space constraints, when handing over identification and other documents to confirm identity, or on board when passengers are seated close to one another. For this reason, all passengers are required to carry with them a removable face covering or mask, for use when directed to do so by a CATSA officer at the screening check point, while boarding/deplaning or on board when directed by an air operator. Passengers should be ready to cover their mouth and nose during their journey, especially in circumstances where 2 metres of physical separation cannot be observed. In addition, passengers need to be made aware and need to confirm their understanding that temperature screening will be conducted and if an elevated temperature is found that they will be denied boarding for 14 days, unless a medical certificate can be presented showing that the elevated temperature is not related to COVID-19. Also, passengers should be made aware that they will need to lift any head covering, scarf or hair temporarily, so that their face or forehead (skin) is exposed during this procedure. A pre-board notification to passengers can be found in the previous section. For more information on removable non-medical masks or face coverings, see Annex D.
  2. Directing Passengers for Baggage Retrieval – If notified by the Screening Authority that a passenger has been denied access to the restricted area due to an elevated temperature, the air operator is required to direct the passenger to a location to retrieve their baggage. Air operators are to ensure that, if an escort is provided to direct the passenger to a location to retrieve their baggage, that the escort wears a face mask, at a minimum, and maintains a distance of 2 metres between themselves and the passenger; additional Personal Protective Equipment may be required as determined by local workplace health and safety standards. The passenger should be encouraged to continue wearing their face mask during this time.
  3. Detection of ill travellers (Visual observation) – Air operators are required to observe and do a health check of all air travellers before they board the aircraft. The health check (identified below) has been approved by the Public Health Agency of Canada and is based on guidance material published by the World Health Organization on February 16, 2020. The health check may be administered by an employee at the check-in counter asking the traveller the questions or via an electronic check-in kiosk. The air operator must advise the air traveller that making a false or misleading response to the health check questions could result in a maximum fine of $5,000. The visual observation for symptoms may be done by an employee at the check-in counter or boarding gate to look for signs that the person is unwell.
  4. Confirmation that passenger is wearing a removable mask or face covering (Visual observation) – air operators are to confirm that passengers are wearing a removable mask or face covering, through a visual observation, during the boarding process. Exceptions to the requirement to wear a removable face covering or mask include: infants (under the age of 2), persons with trouble breathing unrelated to COVID-19, unconscious persons or those who would be unable to remove a face mask without assistance. Air operators should also feel free to use their discretion when applying this requirement (e.g., persons with underlying mental or physical condition that would make it challenging for them to wear one). For these instances, passengers should be encouraged to use safe practices as identified by the Public Health Agency of Canada (i.e. physical distancing, hand washing, etc.).
  5. Denial of boarding – In the event that the air operator observes that the air traveller has COVID-19 symptoms or that their response to any of the questions on the health check indicates a need to deny boarding, the air operator will be required to refuse to board the person for travel for a period of 14 days or until a medical certificate is presented that confirms that the symptoms that the person is exhibiting are not related to the COVID-19 virus. The air operator is also required to deny boarding if the air traveller refuses to answer questions on the health check, does not have a removable mask or face covering in their possession or refuses to comply with an instruction given by a crew member or gate agent with respect to wearing a face mask. The air traveller may also be denied access to the restricted area, by the screening authority, due to an elevated temperature which means that the person would not be able to board their flight.
  6. Provide explanation for future travel – Air operators will explain to air travellers who are denied boarding, based on the health check, observation of symptoms or elevated temperature, that they will need to wait 14 days before they are able to fly or that they will need to provide a medical certificate indicating that the symptoms that they are exhibiting are not related to the COVID-19 virus.
  7. Advise air travellers to follow local health authorities related to COVID-19 – Air operators should advise air travellers who have been denied boarding, due to indicating or exhibiting COVID-19 symptoms, to follow the guidance/direction from their provincial/territorial health authorities for dealing with the COVID-19 infection.

Denied boarding due to COVID-19 symptoms?

  • Go immediately to a place where you can self-isolate for 14-days, and use private transportation, where possible, such as a personal vehicle
  • Practice physical distancing by staying 2 metres (2 arm lengths) away from others
  • Practice frequent hygiene, including proper hand washing and coughing and sneezing into your elbow or a tissue
  • Wear a face covering or mask over your mouth and nose at all times to protect others
  • Get more information at: Canada.ca/coronavirus

Available COVID-19 resources:

Government of Canada: 1-833-784-4397 or visit Canada.ca/coronavirus

Provincial and territorial:

Questionnaire for Health Check and Confirmation of a Face Covering

Air operator staff should protect themselves by maintaining more than 2 metres between themselves and travellers wherever possible, which is also known as social or physical distancing. Staff and travellers can also help reduce the inadvertent spread of COVID19 through respiratory droplets by using a non-medical mask or face covering. This will help protect those around them, including their co-workers and passengers. Passengers can be also be instructed to cover their mouth and nose where appropriate, and so long as this does not otherwise impact their safety (e.g., during use of oxygen masks or other emergency situation). Travellers should be generally encouraged to wear their face coverings whenever possible, but must do so:

  • at Canadian airport screening checkpoints;
  • during the boarding process;
  • on-board the aircraft when they cannot physically distance from others or as directed by the airline employees;
  • during the deplaning process (Domestic flights only) from the moment the aircraft doors open and until the person enters the air terminal building, by a passenger loading bridge or otherwise; and
  • when directed to do so by a public health order or Public Health official.

It should be noted that while medical masks are not required by the Interim Order, they should be accepted as proper face coverings within this context as they respect the end goal of preventing the spread of COVID-19 by covering securely the nose and mouth. Face coverings associated with religious garments, should also be accepted providing that they cover the nose and mouth and meet the standards identified in Annex D. Face shields are not acceptable, as they do not fit snuggly over the nose and mouth without gaps.

If there is sufficient separation between people (i.e., two metres or six feet), passengers may be allowed to lift their face covering off by the ties/elastics, with clean hands, if possible. Additional guidance on what to do with used face coverings or masks can be found on the Public Health Agency of Canada website (https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/prevention-risks/how-put-remove-clean-non-medical-masks-face-coverings.html#_How_to_remove). Air operators should exercise discretion to allow for eating, drinking, taking oral medications and changing of the mask or face covering, for individuals with special circumstances as warranted (e.g., fussy older child, special needs, etc.) or in cases where the wearing of a mask could endanger the safety of the person.

Staff should be instructed to encourage travellers to maintain more than 2 metres distance from each other while in line, and where infrastructure permits. During the identity verification process, and as part of the visual observation that a passenger has an appropriate non-medical mask or face covering, passengers must be reminded to cover their mouth and nose before going up to the boarding gate counter. After handing over their identity documents and tickets to the air operator representative, a passenger should be asked to step back an appropriate distance, and lift their mask or face covering away briefly, using the ties/elastics to complete the identity verification. After the identity verification is complete, the passenger can then re-cover their mouth and nose before collecting their documents from the air operator representative. Air operators should also consider pre-boarding passengers who are unable to wear a face covering or mask and making special seating arrangements (e.g., infants and younger children seated next to the window, away from the aisle).

If the response (or non-response) to any of the eight questions below (note: question 8 only applies to domestic flights) results in the answer that is in bold, then a denial of boarding must be applied, in accordance with the Interim Order.

Before answering the following questions on the health check, I would like to advise you that providing a false or misleading answer could result in a maximum fine of $5,000.

  1. Do you have a fever and a cough? If YES or passenger refuses to answer, deny boarding.
  2. Do you have a fever and breathing difficulty? If YES or passenger refuses to answer, deny boarding.
  3. Do you have or suspect that you have COVID-19? If Yes or passenger refuses to answer, deny boarding.
  4. Have you been refused boarding in the past 14 days due to a medical reason related to COVID-19? If YES or passenger refuses to answer, deny boarding.
  5. Are you currently under mandatory quarantine, as a result of recent travel or by orders from the provincial, territorial or local public health authorities? If YES, has a federal, provincial or territorial health authority given you explicit permission to continue your onward journey by air to reach your self-isolation location? If No explicit permission, deny boarding. If the passenger refuses to answer the question, deny boarding.
  6. Do you have a removable mask or face covering with which to cover your mouth and nose while moving through the airport and on board the flight? If NO, or if the passenger refuses to answer, deny boarding.
  7. Do you confirm that you understand that you may be denied boarding a flight leaving a Canadian airport for a period of 14 days if you have an elevated temperature (fever), unless a medical certificate is presented indicating that it is not related to COVID-19? If NO, or if the passenger refuses to answer, deny boarding.
  8. FOR DOMESTIC FLIGHTS ONLY: Do you confirm that you understand that you may be subject to a measure that the provincial, territorial or federal government has put in place to prevent the spread of COVID-19 when you arrive at your destination? If NO, or if the passenger refuses to answer, deny boarding.

Alternative to the above Health Check Questionnaire

If the air operator is already carrying out a health check process voluntarily or at the request of a province/territory, and wishes to submit an alternative health assessment process, the air operator may submit a request to Transport Canada for an exemption to the Interim Order.

Annex A: In-flight announcement for a Canadian domestic flight

In light of the global pandemic related to COVID-19, the Government of Canada, in cooperation with provincial/territorial public health authorities has put in place important measures to help limit the spread of COVID-19 in Canada.

Please be advised that many provinces and territories are asking all travellers, with some exceptions for essential services, to undergo self-isolation periods of up to 14 days to help limit the spread of COVID-19 in Canada.

Travellers are reminded that they must use their face covering or mask during their journey, whenever they are unable to distance from others by at least 2 metres. Upon landing, passengers will be required to wear their face mask when gathering their belongings and leaving the aircraft and until they reach the inside of the air terminal building where 2 metre distances can be maintained. Stay safe and be informed about COVID-19 measures from Canadian national, provincial and territorial health authorities that apply in the region where you are heading.

Annex B: Pre-boarding identification requirements for domestic air travel

The Government of Canada is temporarily allowing, for domestic flights only, air carriers to accept government-issued identification that has expired after March 1, 2020. This temporary exemption was in effect until June 30, 2020, and it has now been extended to August 31, 2020.

Passengers will need to show one of these documents at the boarding gate:

  • one piece of photo identification issued by a Canadian federal, provincial or territorial government with the passenger’s full name and date of birth; or
  • two pieces of identification issued by a Canadian federal, provincial or territorial government. Both must have the passenger’s name and at least one must have the passenger’s full name and date of birth.

Examples of Canadian government-issued identification documents:

  • passport
  • citizenship card
  • Canadian permanent resident card
  • Canadian provincial or territorial driver's licence
  • Canadian provincial or territorial health card
  • Canadian provincial or territorial government identification cards
  • birth certificate
  • Record of Landing Form/Confirmation of Permanent Residence (IMM 5292)
  • immigration documents issued to foreign nationals (e.g., Work Permit, Study Permit, Visitor Record, Temporary Resident Permit, Refugee Approved Status)
  • Canadian military identification
  • federal police identification
  • federal or provincial government employee identification cards
  • Old Age Security (OAS) identification card
  • Certificate of Indian Status (Status Card) issued by Indian and Northern Affairs Canada
  • NEXUS card
  • firearms licence

The name on the passenger’s identification must match the name on their airline ticket and boarding pass. Visit travel.gc.ca for more information.

Annex C: Provincial/Territorial Restrictions and Self-Isolation Plans

(Please note that provincial and territorial information is changing on a frequent basis. The table below contains a snapshot of the measures in place as of May 25, 2020. It is best to consult the following government of Canada site to obtain the latest information:
https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/symptoms/provincial-territorial-resources-covid-19.html)

Province/territory Requirement Exceptions

Newfoundland and Labrador
(Including Self-Isolation Plans)

The Chief Medical Officer of Health, pursuant to section 28 of the Public Health Protection and Promotion Act ordered that, effective May 4, 2020:

All individuals are prohibited from entering Newfoundland and Labrador, except for the following:

  • Residents of Newfoundland and Labrador;
  • Asymptomatic workers and individuals who are subject to the Updated Exemption Order effective April 22, 2020; and
  • Individuals who have been permitted entry to the province in extenuating circumstances, as approved in advance by the Chief Medical Officer of Health.

More information on this order can be found at:

www.gov.nl.ca/covid-19

https://www.gov.nl.ca/covid-19/alert-system/public-health-orders/

For those not prohibited from entering the province as per the above order, the Chief Medical Officer of Health ordered that, effective April 27, 2020:

  • All individuals arriving in Newfoundland and Labrador from outside the province must complete a declaration form and submit it to a representative of the Government of Newfoundland and Labrador as identified at their point of entry in the province;
  • All individuals arriving in Newfoundland and Labrador from outside the province must provide specifics of their plan for complying with the requirement to self-isolate for 14 days following their arrival in the province; and
  • All individuals arriving in Newfoundland and Labrador from outside the province must be available for contact with public health officials during the duration of the 14-day self-isolation period.

You can find a copy of the declaration and self-isolation forms at: https://www.gov.nl.ca/covid-19/files/Declaration-Self-Isolation-April-27.pdf.

Travel exemptions can be found at:

https://www.gov.nl.ca/covid-19/public-health-orders/.

https://www.gov.nl.ca/covid-19/files/Travel-Exemption-Order.pdf.

For those who believe they qualify for an exemption to enter Newfoundland and Labrador, an application can be submitted on this site: https://www.gov.nl.ca/covid-19/exemption-application-form/ or email covid19info@gov.nl.ca.

For a list of exemptions to the requirement to self-isolate for 14 days, please see: https://www.gov.nl.ca/covid-19/public-health-orders/.

https://www.gov.nl.ca/covid-19/files/Updated-Exemption-Order-April-22-2020.pdf

New Brunswick

Everyone entering NB at any point of entry, including airports, must stop and answer questions by peace officers. All unnecessary travel in NB is prohibited and peace officers are authorized to turn visitors away when they attempt to enter. Unnecessary travel includes non-residents of NB to make or receive purchases or to visit or for other social purposes.

Travellers coming into the province must self-isolate for 14 days.

Travel Notice: https://www2.gnb.ca/content/dam/gnb/Departments/h-s/pdf/travel-Notice.pdf

More information may be obtained at: https://www2.gnb.ca/content/dam/gnb/Corporate/pdf/EmergencyUrgence19.pdf

For questions related to travel restrictions/exemptions during COVID-19, please call: 1-844-462-8387

Prince Edward Island
(Including Self-Isolation Plans)

All non-essential travel into the province is prohibited. Peace officers are authorized to turn any person(s) away who attempts to enter the province for unnecessary travel and to require any person(s) to leave the province immediately. Screening measures are in place at all entry points to the province including the Charlottetown Airport.

Interprovincial travellers are required to self-isolate for 14 days and must provide details of their self-isolation plan to peace officers at checkpoints.

More information may be obtained at: https://www.princeedwardisland.ca/en/information/health-and-wellness/travel-notice

Pre-travel approval process for necessary travel:

At a minimum of 36 hours in advance of commencing travel, individuals are asked to send their request to publicsafety@gov.pe.ca

https://www.princeedwardisland.ca/en/information/justice-and-public-safety/pre-travel-approval-process

Nova Scotia

No travel restrictions, however anyone who has travelled outside of Nova Scotia (including interprovincial) must self-isolate for 14 days as per provincial public health orders.

More information may be obtained at: https://novascotia.ca/coronavirus/alerts-notices/

Exemptions to self-isolation may be found at: https://novascotia.ca/coronavirus/what-it-means-for-nova-scotians/

Quebec

Anyone returning from outside Canada must self-isolate for 14 days, whether they have COVID-19 symptoms or not.

All Quebecers are being asked to avoid travelling from one region to another or from one city to another, except where necessary.

In order to protect the most vulnerable populations (Côte-Nord, Nord-du-Québec, Nunavik and Cree Territory of James Bay), checkpoints have been established to limit travel into and out of certain territories. Only essential travel will be authorized, for humanitarian reasons, to work or to practice a profession in workplaces where activities have not been suspended, or to obtain the care or services that individuals’ health status requires.

It should be noted that starting May 4, 2020, some restrictions for travelling within Quebec, between regions and cities, have been lifted and are continuing to be lifted.

More information may be obtained at: https://www.quebec.ca/en/health/health-issues/a-z/2019-coronavirus/travelling-region-to-another-covid19/

 

Ontario

No travel restrictions beyond the Public health Agency of Canada order for 14 day mandatory quarantine (no symptoms) or isolation (with symptoms) for those who have recently returned to Canada.

More information may be obtained at: https://www.ontario.ca/page/how-ontario-is-responding-covid-19

 

Manitoba

The Chief Provincial Public Health Officer an order, effective May 1, 2020, that anyone entering Manitoba, regardless of whether from another country or another province must self-isolate for 14 days.

More information may be obtained at: https://www.gov.mb.ca/asset_library/en/proactive/2020_2021/orders_soe_selfisolation_04302020.pdf

In addition to the above, a further order was issued, effective May 1, 2020, to prohibit travel to Northern Manitoba and Remote Communities. More information on this order and its exemptions can be found at: https://www.gov.mb.ca/asset_library/en/proactive/2020_2021/orders_soe_northern_04302020.pdf

Exceptions to this requirement include:

  • people who are transporting goods and materials into or through Manitoba;
  • people who provide vital services in Manitoba as specified in the order;
  • aircraft and train crew members;
  • people travelling into Manitoba to facilitate shared parenting arrangements under a custody order or agreement;
  • people travelling into Manitoba for emergency medical purposes;
  • Manitoba residents who regularly travel outside Manitoba to areas that are close to the Manitoba border to work, access health services; and
  • non-Manitoba residents who reside in areas that are close to the Manitoba border and who regularly travel into Manitoba to work, access health services or for other essential purposes

Please see the order for the complete list of exceptions at: https://www.gov.mb.ca/asset_library/en/proactive/2020_2021/orders_soe_selfisolation_04302020.pdf

Saskatchewan

Effective May 19, 2020, the Chief Medical Health Officer ordered travel restrictions for the Northwest Region of Saskatchewan, such that:

  • No person shall travel to or out of Northwest Region, whether from within the province or otherwise.
  • No person within the Northwest Region shall travel outside the community in which their primary residence is located.
  • Travel is permitted as follows:
    • Persons may return to their primary residence;
    • Employees of, and persons delivering, critical public services and allowable business services;
    • Aboriginal persons engaging in activities such as exercising their constitutionally protected right to hunt, fish and trap for food or engaged in other traditional uses of lands such as gathering plants for food and medicinal purposes or carrying out ceremonial and spiritual observances and practices;
    • Persons who are travelling for medical treatment;
    • Persons travelling for the purposes of attending court where legally required to do so;
    • Persons may travel to the community closest to their community of primary residence taking the most direct route to obtain essential goods and services when those goods or services are not available in their community of primary residence; and
    • Persons travelling outside the Northwest Region for medical treatment may also stop to obtain essential goods and services outside of the Northwest Region.

More information may be obtained at: https://www.saskatchewan.ca/government/health-care-administration-and-provider-resources/treatment-procedures-and-guidelines/emerging-public-health-issues/2019-novel-coronavirus/public-health-measures/public-health-orders

 

Alberta
(Including Self-Isolation Plans)

Starting May 20th, all travellers entering Alberta from outside Canada must complete an isolation questionnaire to demonstrate that have the appropriate plans and the necessary supports in place to isolate for 14 days.

The questionnaire detailing the self-isolation plan can be found at: https://formsmgmt.gov.ab.ca/Public/OCMO12443.xdp

Travellers arriving at the Edmonton or Calgary airports from an international destination must stop at the provincial checkpoint for screening:

  • submit a questionnaire detailing their mandatory 14-day isolation plan;
  • undergo a touch-free temperature check; and
  • disclose any COVID-19 symptoms

More information can be found at: https://www.alberta.ca/covid-19-travel-advice.aspx

Some exemptions apply, as per the Public Health Agency of Canada, see: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/latest-travel-health-advice.html

British Columbia
(Including Self-Isolation Plans)

On April 8, 2020, the Government of British Columbia announced that new mandatory self-isolation measures for 14 days are in place for all international travellers arriving in the province at all points of entry. Travellers from outside Canada must go directly to their place of resident upon arrival in the province. The new measures include that all travellers must legally provide a self-isolation plan for review by the province in advance of their arrival.

Self-isolation plans must consider the location of isolation, how the travellers will travel to the isolation location, and any additional support that the traveller may need such as food deliveries, prescriptions, child care, pet care or cleaning supplies. If a traveller does not present a self-isolation plan or does not have a location for self-isolation, provincial accommodation will be made available. Should the traveller not comply with self-isolation requirements and complete an isolation plan, they can face a fine up to $750,000 and/or six months in prison. Self-isolation plans are reviewed at the Vancouver International Airport, and land-border crossings (Peace Arch - Douglas, Pacific, Boundary Bay, and Osoyoos).

For additional information, please consult https://www.gov.bc.ca/returningtravellers.

Workers exempt from the federal Quarantine Act do not have to create a self-isolation plan:

  • - Air crew
  • - Transportation crew on any plane, train, bus or marine vessel
  • - A person invited by the federal Minister of Health to assist with the COVID-19 response
  • - A member of the Canadian Forces or a visiting force
  • - A person who provides an essential service
  • - A person whose presence in Canada is in the national interest (as defined by federal Ministers)
  • - A person permitted to work in Canada as a provider of emergency services
  • - A person providing medical care or transporting essential medical equipment, supplies, or means of treatment
  • - A person who enters Canada to receive essential medical services or treatments, other than services or treatments for COVID-19

Yukon
(Including Self-Isolation Plans)

Entry into Yukon is only permitted for the purpose of:

  • Travel to that person’s place of residence in Yukon;
  • Travel to stay with a family member who is a resident in Yukon, as defined in the Border Control Measures Order;
  • Delivering a critical or essential service in Yukon or the BC-Yukon Border areas, as defined in the Health Protection Order;
  • Transiting through Yukon to a neighbouring jurisdiction (24-hour limitation);
  • Exercising an Aboriginal or treaty right (for the time needed to exercise the right).

Upon entry into Yukon, individuals will be met by a Civil Emergency Measures Act (CEMA) enforcement officer. The individual must fill out and sign a declaration form that includes their name, address, contact information, recent travel history, purpose for travel to Yukon and a self-isolation plan.

More information can be obtained at: https://yukon.ca/en/information-self-isolation; and
https://yukon.ca/sites/yukon.ca/files/eco/eco-information-people-entering-yukon-april-5-2020.pdf

For limited exceptions to this legal requirement, please read:

Northwest Territories
(Including Self-Isolation Plans)

The Northwest Territories (NWT) Chief Public Health Officer has prohibited all travel into the Northwest Territories.

Those permitted to enter the NWT must self-isolate and stay at the self-isolation location for 14 days in Yellowknife, Inuvik, Hay River or Fort Smith only. No NWT resident is allowed to self-isolate in a small community or other regional centre, other than the four listed communities if they have returned from outside the NWT.

This is a measure to avoid overwhelming health centres in small remote communities, and ensure those exposed to COVID-19 are close to well-equipped hospital care.

Travellers will need to:

  • - Complete the approved self-isolation plan;
  • - Monitor their health for fever, cough or difficulty breathing;
  • - Follow healthy respiratory practices; and
  • - Complete the online self-assessment if they begin to feel sick.

More information is available at: https://www.hss.gov.nt.ca/en/services/coronavirus-disease-covid-19/information-travellers.

Some additional requirements have been established for essential workers regarding self-isolation plans. For Supply Chain Workers, Flight Crew and Airline Employees who will be in the NWT for less than 36 hours, they will not be required to have a self-isolation plan, but will need to self-monitor and comply with social distancing protocols.

More information can be found at: https://www.gov.nt.ca/covid-19/en/services/travel-moving-around/travellers-arriving-nwt

Only the following can enter the NWT:

  • - NWT residents;
  • - Persons providing services in the course of importation/ exportation of goods and other supply chain transportation workers;
  • - Flight crews;
  • - Persons engaged in providing essential services;
  • - Persons engaged in providing support services to essential services workers;
  • - Person travelling from Nunavut for medical travel;
  • - Persons participating in traditional harvesting and on the land activities that cross the NWT border but do not enter any communities;
  • - Transient workers in the mineral and petroleum resources industry;
  • - Persons involved in working on the construction of GNWT capital infrastructure projects;
  • - Corrections Officers and inmates in transit;
  • - Persons otherwise exempted under exceptional circumstances by the Chief Public Health Officer.

Nunavut
(Including Self-Isolation Plans)

Nunavut’s Chief Public Health Officer (CPHO), has issued an order, effective April 26, 2020, to prohibit all travel within Nunavut that originated from across any inter-jurisdictional border. Only Nunavut residents and critical employees will be allowed into the territory.

Residents will have to provide proof of residency to be allowed to fly into Nunavut or provide proof with a letter from the Chief Public Health Officer that they are an exempted critical worker. Prior to returning to Nunavut, residents will be required to undergo a mandatory 14-day isolation period at a designated isolation site. Isolation sites are listed below. All accommodations, food and necessities for all travelers will be provided for free during the isolation period. At the end of the 14 days, residents with no symptoms will be cleared to return to their home community. Medical travel clients and escorts must complete a minimum 14 day isolation period, either prior to or immediately upon their return, at a place designated by and at the direction of the Chief Public Health Officer.

Depending where they are travelling from, the Government of Nunavut will provide isolation at four different sites:

  • Ottawa, Ontario;
  • Winnipeg, Manitoba;
  • Edmonton, Alberta; or
  • Yellowknife, Northwest Territories

Travellers will be required to provide their clearance from the Chief Public Medical Officer and proof of Nunavut residency before being allowed to board the aircraft.

More information is available at: https://www.gov.nu.ca/health/information/covid-19-novel-coronavirus.

The following are exceptions for entering Nunavut: 

  • Nunavut residents with a letter from the Chief Public Health Officer;
  • Nunavut residents returning to Nunavut from medical travel, and any medical travel escorts, authorized by the Chief Public Health Officer;
  • Persons providing services in the course of importation/ exportation of goods and other supply chain workers;
  • Flight crews working on any flights arriving in Nunavut, including medical evacuation flights;
  • Persons engaged in providing critical services;
  • Persons engaged in providing support services to critical services workers;
  • Nunavut Inuit exercising their hunting rights;
  • A person from outside of Nunavut, who has an Aboriginal or treaty right to harvest in an area of Nunavut;
  • Transient workers in operating mines who enter Nunavut on private flights operating directly to and from the mine site;
  • Persons being transported to a correctional facility in Nunavut, along with those persons engaged in the transportation;
  • Persons being transported to or from a hospital or health facility outside Nunavut, including patients and those required to travel with those patients;
  • Members of the Canadian Armed Forces and civilian employees posted to the Canadian Forces Stations in Alert and Eureka who enter Nunavut on military flights operating directly to and from the stations;
  • Any foreign national, including a Temporary Foreign Worker entitled to enter Canada pursuant to Federal Orders-in-Council, with an urgent and substantial need to enter Nunavut bearing a letter of authorization from the Chief Public Health Officer;
  • Any other Person with an urgent and substantial need to enter Nunavut bearing a letter of authorization from the Chief Public Health Officer; and
  • Any Person, including flight and vessel crewmembers who enter Canada at a fixed or temporary Port of Entry in Nunavut who is permitted to enter Canada pursuant to Federal Orders-in-Council.

Annex D: Removable non-medical masks or face coverings

It is important to understand that non-medical masks or face coverings have limitations and need to be used safely. Non-medical masks or face coverings are protective layers of absorbent fabric (e.g., cotton) that snugly fit over the nose and mouth and are secured to the face with ties or ear loops. They prevent respiratory droplets from contaminating others or landing on surfaces. Non-medical masks or face coverings alone will not prevent the spread of COVID-19. One must consistently and strictly adhere to good hygiene and public health measures, including frequent hand washing and physical (social) distancing.

Safe use of removable non-medical masks or face coverings

Removable masks or face coverings SHOULD:

  • Should be made of multiple layers of absorbent fabric (e.g., cotton)
  • Cover the mouth and nose (without big gaps)
  • Fit securely to the head with ties or ear loops
  • Allow for easy breathing
  • Be changed as soon as possible if damp or dirty
  • Stay the same shape after machine washing and drying

Removable masks or face coverings SHOULD NOT:

  • Be placed on children under the age of 2
  • Be placed on anyone who has trouble breathing or is unconscious
  • Be placed on anyone unable to remove them without assistance
  • Be made exclusively of plastic sheeting or materials that easily fall apart (e.g., tissues)
  • Be shared with others
  • Impair vision or interfere with tasks

When using a removable mask or face covering:

  • wash hands immediately before putting it on and immediately after taking it off (in addition to practicing good hand hygiene while wearing it)
  • it should fit well (non-gaping)
  • allow for easy breathing
  • do not share it with others

When wearing a mask or face covering, take the following precautions:

  • avoid touching the face covering or mask while using it
  • change a cloth face covering or mask as soon as it gets damp or soiled
  • put it directly into the washing machine or a bag that can be emptied into the washing machine and then disposed of
  • cloth face coverings or masks can be laundered with other items using a hot cycle, and then dried thoroughly
    • non-medical masks that cannot be washed should be discarded and replaced as soon as they get damp, soiled or crumpled
    • dispose of masks properly in a lined garbage bin