Transport Canada Civil Aviation
Level of service
Transactions completed between:
01-04-2010 and 31-03-2011
Ontario Region
Services without Fees
| Service Standards | Total # of Transactions | Within Normal Service Standard Level | Within Maximum Service Standard Level | Beyond Maximum Service Standard Level | Average Days | |||||
| Sub Activity | Normal Days | Maximum Days | # (trans) | % | # (trans) | % | # (trans) | % | ||
| 7.5 - DEREGISTRATION OF AN AIRCRAFT / ANNULATION DE L'IMMATR. D'UN AÉRONEF | 1 | 3 | 135 | 80 | 59% | 35 | 26% | 20 | 15% | 6.3 |
| 12.18 - VERIFICATION LETTER / LETTRES DE VÉRIFICATION | 10 | 40 | 96 | 90 | 94% | 4 | 4% | 2 | 2% | 4.0 |
| 13.46 - ISSUE SPECIAL FLIGHT OPERATIONS CERTIFICATE - OTHER / DÉLIVR. CERT. D'EXPLOITATION AÉRIENNE SPÉCIAL. - AUTRE | 10 | 120 | 1 | 1 | 100% | 0 | 0% | 0 | 0% | 6.0 |
| 15.10 - MAINTENANCE AGREEMENT APPROVAL / APPROB. ENTENTE DE MAINTENANCE | 5 | 40 | 5 | 1 | 20% | 2 | 40% | 2 | 40% | 32.0 |
| 15.11 - FLIGHT PERMIT AUTHORIZATION - COMPANY / AUTORISATION PERMIS DE VOL - COMPAGNIE | 30 | 40 | 2 | 1 | 50% | 0 | 0% | 1 | 50% | 36.5 |
| 17.1 - INITIAL MANUAL APPROVAL / APPROB. INITIALE DU MANUEL | 60 | 60 | 5 | 4 | 80% | 0 | 0% | 1 | 20% | 63.8 |
| 17.2 - MANUAL AMENDMENT / MODIFICATION DU MANUEL | 60 | 60 | 63 | 45 | 71% | 0 | 0% | 18 | 29% | 51.4 |
| 18.3 - PILOT EXAMINER APPOINTMENT / RENEWAL / NOMINATION D'UN PILOTE EXAMINATEUR / RENOUV. | 40 | 60 | 10 | 5 | 50% | 2 | 20% | 3 | 30% | 46.4 |
| 18.5 - MINISTER'S DELEGATE - MAINTENANCE | 15 | 30 | 2 | 0 | 0% | 1 | 50% | 1 | 50% | 76.5 |