Standard 726 - Air Operator Maintenance - Canadian Aviation Regulations (CARs)

From: Transport Canada

See also Subpart 706

Table of contents

  • 726.01 - Application
  • 726.02 - Maintenance Control System
  • 726.03 - Duties of Certificate Holder
  • 726.04 - Maintenance Personnel and Facilities
  • 726.05 - Defect Recording and Control
  • 726.06 - Technical Dispatch Procedures
  • 726.07 - Quality Assurance Program
  • 726.08 - Maintenance Control Manual
  • 726.09 - Maintenance Arrangements
  • 726.10 - Elementary Work for Air Operators
  • 726.11 - Servicing
  • 726.12 - Training Program
  • 726.13 - Personnel Records
  • 726.14 - Service Difficulty Reporting
  • Appendix A - Fleet Empty Weight and Balance Control Program

Information Notes:

  1. (i) In these standards, "the person responsible for the maintenance control system" means the person appointed by the air operator under paragraph 706.03(1)(a).
    (amended 2005/05/31)

  2. (ii) Unless otherwise explicitly indicated, nothing in the regulations, or this standard, requires the air operator to adopt the titles of the approved manuals, positions and programs used in the regulatory documents. The designations expressed are meant to facilitate the drafting of the applicable regulations and standards. Approved organizations are free to use any designation they wish, provided the pertinent regulations and standards are complied with.
    (amended 2005/05/31)

  3. (iii) Where the holder of an Air Operator Certificate also holds any other certificate which requires an approved manual, a separate manual can be provided with respect to each separate approval.

  4. (iv) Where the certificate holder chooses to combine these separate manuals, it can be done provided that each division of the manual identifies the part of its source regulation (e.g. a combined AMO-Air Operator manual can be divided into Division I for the AMO, and Division II for the Air Operator requirements).

  5. (v) Conversely, a combined AMO-Air Operator manual can also be fully integrated, provided that a statement is included for each section of the manual to indicate whether that particular section is intended as a means of compliance with Subpart 573 or Subpart 706 of the Canadian Aviation Regulations.

  6. (vi) In addition, a combined manual can also be fully integrated with no reference to applicable source regulations. However, in such a case, should the Minister be required to take action against a certificate in respect of which a combined manual is in effect, the Minister will have to take action against both certificates if a clear distinction within the affected sections cannot be made.

726.01 Application

Information Note:

These standards are applicable to the control of maintenance and the performance of elementary work and servicing in respect of aircraft operated for commercial purposes under Part VII of the Canadian Aviation Regulations.

726.02 Maintenance Control System

Information Notes:

  1. (i) Subpart 706 of the Canadian Aviation Regulations provides the requirements for the maintenance of air operator aircraft. When procedures are developed as required by those regulations, the total of those procedures is referred to as the maintenance control system. The air operator shall not permit any person to perform maintenance or elementary work unless that maintenance or elementary work is conducted in conformity with the requirements of that maintenance control system.

  2. (ii) Persons performing work on the air operator aircraft shall be made aware of the maintenance control procedures in effect for any air operator's aircraft. For this reason those procedures shall be contained in the Maintenance Control Manual required by Section 706.08 of the Canadian Aviation Regulations. This manual represents a descriptive disclosure to Transport Canada, of the methods the air operator has chosen to achieve compliance with the Canadian Aviation Regulations respecting maintenance.

  3. (iii) It is intended that the maintenance control system describe what work is required to maintain the air operator's aircraft in conformity to the applicable type design and any additional operational requirements. This system is not intended to provide information on how to perform maintenance.

726.03 Duties of Certificate Holder
(amended 2005/05/31)

Information Note:

The person responsible for the maintenance control system appointed pursuant to paragraph 706.03(1)(a) should be a member of the air operator's staff. This is to ensure that the person appointed is free of any conflict of interest, and is primarily responsible to the air operator in regard to any dealings with the maintenance organization. Employees of a contracting maintenance organization therefore, do not qualify for this position. The requirement is not intended to imply that the person appointed must be a full-time employee. Persons may be appointed on a part-time basis, provided they are available for such periods as are necessary to effectively control the maintenance system, having regard to the type and frequency of flight operations.
(amended 2005/05/31)

  1. (1) An applicant for the "Person Responsible for Maintenance Control System" position shall be knowledgeable in respect of the air operator’s policies approved by the Minister and the topics listed below:
    (amended 2022/12/07)

    1. (a) duties and responsibilities of the appointed position;
    2. (b) duties of persons who have been assigned functional responsibilities;
    3. (c) responsibilities of the Operator in relation to those of the AMO;
    4. (d) identification of acceptable reference data for maintenance schedules;
    5. (e) use of fleet sampling techniques;
    6. (f) control of repetitive inspections;
    7. (g) reliability programs;
    8. (h) types and methods of control of mandatory maintenance tasks;
    9. (i) defect control;
    10. (j) technical dispatch requirements;
    11. (k) maintenance release requirements;
    12. (l) control of elementary work and servicing;
    13. (m) responsibility for record keeping; and
    14. (n) the function of quality assurance.

726.04 Maintenance Personnel and Facilities

  1. (1) Subsection 706.04(1) of the Canadian Aviation Regulations requires that the certificate holder provide the person responsible for maintenance with a sufficient number of personnel to ensure the control of all required maintenance. This control includes, but is not limited to:

    1. (a) the initial development of the maintenance schedule as required by Section 605.86 of the Canadian Aviation Regulations;

    2. (b) scheduling maintenance, elementary work and servicing to be performed within the time constraints specified in the approved maintenance schedule;

    3. (c) scheduling the accomplishment of any Airworthiness Directives;

    4. (d) operation of the evaluation program required by Section 706.07 of the Canadian Aviation Regulations, to ensure that the procedures, and in particular the maintenance schedule required by Section 605.86 of the Canadian Aviation Regulations continue to be effective and remain in compliance with the regulations;

    5. (e) the proper dispatch of aircraft, in regards to:

      1. (i) the availability of spare parts and the control of defects;

      2. (ii) conformity with the type design; and

      3. (iii) the requirements of other applicable operating rules;

    6. (f) manage the issuance of authorizations to personnel who are assigned to perform elementary work and servicing;

    7. (g) liaison with approved organizations for the performance of maintenance; and

    8. (h) the initial development and the updating of the company maintenance control manual.

  2. (2) Subsection 706.04(1) of the Canadian Aviation Regulations also requires that facilities, data, equipment, supplies and spares be provided to ensure the control of all required maintenance. This requirement includes but is not limited to:

    1. (a) a place of business, with a fixed address;

    2. (b) communications equipment (such as telephones, facsimile machines, Telex, Selective Calling [Selcal] or ARINC Communicating, Addressing and Reporting System [ACARS]);

    3. (c) any devices used to establish when a particular aircraft requires maintenance. This may include planning bulletin boards, card files, or a computer system;

    4. (d) where the air operator performs elementary work or servicing, the equipment and tools necessary to comply with the performance rules of Section 571.02 of the Canadian Aviation Regulations;

    5. (e) sufficient supplies and spare parts to ensure timely rectification of defects in regard to the MEL provisions; and

    6. (f) a secure, dry storage area to retain aircraft technical records.

726.05 Defect Recording and Control

  1. (1) Pursuant to section 706.05 of the CARs, the defect recording system has to include a method to highlight defects that recur, so that they are readily identifiable by flight crews and the maintenance organization at all bases where the aircraft is operated. The air operator is responsible for identifying defects as recurring defects to maintenance personnel in order to avoid the duplication of unsuccessful attempts at rectification.
    (amended 2008/12/30)

  2. (2) Pursuant to section 706.05 of the CARs, the defect control system has to ensure that the rectification of a defect identified as a recurring defect will take into account the methodology used in previous repair attempts.
    (amended 2008/12/30)

  3. (3) For the purposes of these standards, defects are recurring defects if a failure mode is repeated three times, on a particular aircraft, within 15 flight segments of a previous repair made in respect of that failure mode.
    (amended 2008/12/30)

726.06 Technical Dispatch Procedures

Information Note:

An aircraft is considered to be airworthy where a Certificate of Airworthiness has been issued and the aircraft conforms to the conditions of issue for that certificate. A further confirmation of certification attesting to the airworthiness of an aircraft is not required.

  1. (1) The purpose of the technical dispatch procedures is to ensure that only those aircraft that conform to applicable airworthiness, operational, and corporate requirements are dispatched into service. This system also forms the basis upon which the pilot-in-command will determine aircraft serviceability in respect of airworthiness directives, maintenance, weight and balance control, operational, or corporate requirements.

  2. (2) Where an air operator deploys an aircraft to a location that is outside of its main area of operation, it is incumbent on the air operator to ensure that the technical dispatch system required by Section 706.06 of the Canadian Aviation Regulations remains effective.

726.07 Quality Assurance Program
(amended 2005/05/31)

Information Note:

The Quality Assurance Program (hereinafter the program) established under section 706.07 of the Canadian Aviation Regulations (CARs) is not intended to be based solely on a system of end product inspection, but rather upon periodic verifications of all aspects of the systems and practices used in the control and performance of maintenance. The program should provide an unbiased picture of the air operator's performance, to verify that activities comply with the MCM and confirm that the systems and procedures described in the MCM remain effective.
(amended 2005/05/31;)

  1. (1) The program shall, as a minimum, cover all functions defined within the MCM and include all elements necessary to ensure effectiveness, quality and safety. It shall confirm that the air operator is in compliance with the applicable regulations and with the MCM by addressing operational and environmental conditions, organizational structure, record keeping systems, etc., and ensure that all referenced procedures remain applicable and effective.
    (amended 2005/05/31)

  2. (2) Where the air operator carries passengers in single engine aircraft under IFR or VFR at night pursuant to subsection 703.22(2), the program shall include engine trend monitoring or equivalent procedures to identify any deterioration in engine performance and reliability.
    (amended 2005/05/31)

  3. (3) The audits required under paragraphs 706.07(3)(a) and (b) may be conducted on a progressive or segmented basis, provided that the entire organization is audited within the applicable interval.
    (amended 2005/05/31)

    Information Note:
    A proportion of random audits should be carried out while activities covered by the MCM and maintenance schedules are in progress, including work being performed at night time.
    (amended 2005/05/31)
     

  4. (4) Activities related to the program may be performed by employees of the air operator or by external agents. Persons may be assigned responsibility for other duties, in addition to those related to the program, provided that the program responsibilities take precedence over all other responsibilities.
    (amended 2005/05/31)

726.08 Maintenance Control Manual

  1. (1) Except where information is otherwise incorporated by reference pursuant to subsection 706.08(3) of the Canadian Aviation Regulations, the maintenance control manual (MCM) of an air operator shall contain at least the following information:

    1. (a) a table of contents;

    2. (b) the legal name of the air operator and, where that name is not the name under which the air operator does business, its trade name;

    3. (c) a brief description of the organization which includes the following information:

      1. (i) the approximate size of the organization;

      2. (ii) the geographic location of the office facilities and/or their operation's base when not co-located;

      3. (iii) the type and number of aircraft operated; and

      4. (iv) the nature of the operation;

    4. (d) a statement signed by the air operator confirming that the MCM, and any incorporated documents identified therein, reflect the air operator's means of compliance with the Regulations, as required by Section 706.08 of the Canadian Aviation Regulations;

      Information Note:
      Prior to submitting for ministerial approval an amendment to the MCM, pursuant to subsection 706.08(4), the person responsible for the maintenance control system may authorize amendments or re-issue of the MCM, but the statement authorizing the MCM document itself must be signed by the air operator.
      (amended 2005/05/31;)

    5. (e) a description of the MCM amendment control procedure, to ensure compliance with the requirements of subsections 706.08(4) and 706.08(7) of the Canadian Aviation Regulations;

    6. (f) a means of identifying each page of the MCM as required by subsection 706.08(4) of the Canadian Aviation Regulations. This shall be in the form of a List of Effective Pages, with each page numbered and either dated or marked with a revision number;

      Information Note:
      The amendment control pages in use prior to the publication of the Airworthiness Manual shall no longer be acceptable as the sole means of control for amendments to MCMs. Each page of an MCM shall be linked, by a page number and either a date or a revision number, to a list that identifies the most recent date of issue for that page.

    7. (g) a description of the system used to distribute the manual, including the name or title of each person who holds a copy of the manual, to ensure compliance with the requirements of subsection 706.08(6) of the Canadian Aviation Regulations;

      Information Note:
      Current copies of the air operator's MCM, or the relevant portions thereof, must be made available to all personnel performing maintenance, elementary work or servicing on the air operator's aircraft.

    8. (h) where functions have been assigned pursuant to subsection 706.03(6) of the Canadian Aviation Regulations:
      (effective 2014/07/31)

      1. (i) the name and title of the person to whom the functions have been assigned;

      2. (ii) a description of the functions that have been assigned to each person; and

      3. (iii) where necessary to ensure comprehension, a chart depicting the distribution of the functions.

    9. (i) where the organization uses, pursuant to subsection 571.02(1) of the Canadian Aviation Regulations, standards for the performance of elementary work or servicing that are other than those recommended by the manufacturer, the identification of those standards;

    10. (j) procedures to ensure that regulatory information and technical data appropriate to the work performed are used in respect of elementary work and servicing, as required by Section 571.02 of the Canadian Aviation Regulations;

    11. (k) details of the methods used to record the maintenance, elementary work or servicing performed, and ensure that any defects are recorded in the technical record established pursuant to Section 605.92 of the Canadian Aviation Regulations;

      Information Note:
      Although an air operator certificate does not entitle the certificate holder to perform maintenance, it is the air operator who shall establish the record system that will be used to record the maintenance of his/her aircraft. Therefore, the air operator's MCM must be made available to all persons performing maintenance.

    12. (l) the identification of any maintenance schedule approved in respect of any of the air operator's aircraft;

      Information Note:
      It is not intended that the complete maintenance schedule be included in the MCM. Although an operator can append a maintenance schedule to his/her manual, the maintenance schedule shall be controlled under its own List of Effective Pages as required by Subpart 625 - Aircraft Equipment and Maintenance Standards.

    13. (m) a detailed description of the procedure used to ensure that any maintenance tasks required by the maintenance schedule, an airworthiness directive, or any task required for the rectification of a defect is completed within the time constraints specified in Subpart 605 of the Canadian Aviation Regulations;

    14. (n) a description of the evaluation program required by Section 706.07 of the Canadian Aviation Regulations;

    15. (o) a description of the defect rectification and control procedures required by Section 706.05 of the Canadian Aviation Regulations, including details of:

      1. (i) the methods used to detect and report recurring defects (see Section 726.05); and

      2. (ii) unless incorporated into the MEL preamble, the procedures for scheduling the rectification of defects whose repair has been deferred;

    16. (p) the procedures used to report service difficulties in accordance with Section 706.14 of the Canadian Aviation Regulations;

    17. (q) a description of the technical dispatch procedures, including procedures for ferry-flight authorizations, extended range operations (EROPS), all weather operation, or any other special operation, as required by Section 706.06 of the Canadian Aviation Regulations;

    18. (r) procedures to ensure that only parts and materials that comply with Standard 571 of the Canadian Aviation Regulations are used in the performance of elementary work or servicing, including any details respecting part pooling arrangements that have been entered into;
      (amended 2012/06/30)

      Information Note:
      This may include storage and fuel dispensing procedures used by an operator that have been developed to comply with those set by national regulations or established by a standards setting organization that is internationally recognized. An example would be the Canadian Standards Association (CSA).
      (amended 2012/06/30)

    19. (s) a description of the methods used to ensure that the persons authorized to perform elementary work or servicing are trained as required by Section 706.12 of the Canadian Aviation Regulations and qualified in accordance with the requirements of Section 706.10 or 706.11 of the Canadian Aviation Regulations, as applicable;

    20. (t) a description of the kinds of personnel records to be retained as required pursuant to Section 706.13 of the Canadian Aviation Regulations;

    21. (u) a description of the procedure used to ensure that the empty weight and balance of an aircraft is recorded in accordance with the requirements of Section 571.03 or 605.92 of the Canadian Aviation Regulations;

      Information Notes:

      1. (i) Standards applicable to weight and balance reports, including the use of reports made in respect of multiple-configurations are contained in Appendix C of Chapter 571 of the Airworthiness Manual.

      2. (ii) Notwithstanding the provisions of a load control system used by the air operator, an air operator may also use a fleet empty weight and balance control program. Appendix A of these standards, currently held in abeyance, will formulate the requirements of the fleet empty weight and balance control program.

    22. (v) details of the procedures governing maintenance arrangements entered into pursuant to Section 706.09 of the Canadian Aviation Regulations, and a list of all such arrangements. This shall include the procedure used to communicate to an approved maintenance organization the maintenance requirements with regard to planned and unforeseen maintenance activities as well as those mandated by airworthiness directives; and

    23. (w) the identification of any person eligible to apply for flight authorities in respect of the Air Operator's aircraft.

      Information Notes:

      1. (i) Some activities of the organization which are subject to frequent change can more effectively be addressed in manuals separate from the MCM thereby avoiding the necessity for frequent amendments for routine changes in the organization. The incorporation by reference provisions of subsection 706.08(2) of the Canadian Aviation Regulations are intended to provide a means for this. Under these provisions the person designated in accordance with the assignment of management functions provisions is required to ensure that the incorporated manuals, documents or lists continue to comply with the requirements established in the policy contained in the MCM.

      2. (ii) Under the provisions of subsection 706.08(2) of the Canadian Aviation Regulations, each person responsible for an incorporated reference shall certify in writing that the referenced manual meets the requirements of the MCM policies established with respect to that reference. This shall take the form of a certification statement in the front of the incorporated document or list. This certification shall be made on initial incorporation of the incorporated document, and on each amendment thereof.

  2. (2) Approval of the Minister shall be linked to each page of the MCM pursuant to subsection 706.08(4) of the Canadian Aviation Regulations. This will normally be done by approving a list of effective pages. Alternatively in the case of manuals containing a small number of pages, approval can be shown on each page. Acceptance of the procedure for maintaining the referenced manual shall be indicated by approval of the MCM.

    Information Notes:

    1. (i) For emergency situations, the provisions of subsection 706.08(3) of the Canadian Aviation Regulations provide a means to authorize an air operator to control maintenance outside the policies and procedures contained in the MCM. This can occur for any number of reasons; however, approval shall not be granted unless the applicant can supply evidence to demonstrate that safety of the product will not be adversely affected.

    2. (ii) Pursuant to subsection 706.08(5) of the Canadian Aviation Regulations requirements, where an MCM is not found to meet the requirements of this Part, whether through a change in the requirements, a change in the organization or its activities, or through an inadequacy shown to exist by verification inspections conducted under the quality assurance program, or any other reason that affects the manual's conformity to requirements, the certificate holder is responsible to promulgate and seek approval forthwith for an amendment to the MCM.

    3. (iii) Pursuant to the requirements of subsection 706.08(6) of the Canadian Aviation Regulations, an air operator shall provide a current copy of the MCM, or relevant portions thereof, to each person who performs or certifies work. In the case where only a portion of the manual is provided, it shall be sufficiently comprehensive that the person performing the tasks has all relevant information. For non-scheduled work, temporary copies of the relevant portions of the MCM, or any incorporated reference, can be sent via facsimile transmission.

726.09 Maintenance Arrangements

Information Notes:

    1. (i) Section 706.09 of the Canadian Aviation Regulations requires that an air operator develop specific procedures governing maintenance arrangements entered into by the air operator, and that the procedures be detailed in its MCM.

    2. (ii) Nothing in the regulation prevents an air operator from dealing with more than one AMO or from changing established arrangements, provided the new arrangement also meets the requirements of Section 706.09 of the Canadian Aviation Regulations.

    3. (iii) Section 706.09 of the Canadian Aviation Regulations also provides that, where an air operator chooses not to include in its MCM approval procedures in respect of maintenance arrangements, each specific maintenance arrangement entered into by the air operator shall be individually submitted for approval by the Minister.

  2. (1) Where an air operator is the holder of an AMO Certificate that is appropriate to the maintenance of the type of aircraft being operated, a statement to that effect shall be included in the general scope of work statement in its MCM.

    Information Notes:

    1. (i) In such a case as stated in subsection (1), the only maintenance arrangements requiring description will be those to purchase services from other AMOs to cover those unforseen circumstances, i.e. in an emergency, where maintenance is required outside of existing arrangements.

    2. (ii) Procedures to provide for emergency maintenance services will normally be in the form of recognizing a company purchase order, including on that purchase order the requirement to perform work in accordance with Canadian Aviation Regulation requirements, along with an indication, usually by check box, to denote when a maintenance release is required.

    3. (iii) Pursuant to subsection 706.09(3) of the Canadian Aviation Regulations, Maintenance Specifications will be issued by the Minister, in the following circumstances:

      1. (a) a Canadian air operator has maintenance performed in a State with which Canada has an airworthiness agreement, and the agreement specifically requires that the Minister issues a Maintenance Specification to the air operator or upon request from the foreign state; or

      2. (b) a Canadian air operator has maintenance peformed in a State with which Canada has no airworthiness agreement.

  3. (2) Maintenance Specifications issued by the Minister will:

    1. (a) confirm that the air operator's maintenance arrangement approval procedures contained in its MCM meet the requirements of the commercial air service standards; or

    2. (b) approve a specific and singular maintenance arrangement in a foreign state with which Canada has no airworthiness agreement, where all conditions, necessary to ensure that maintenance conforms with the requirements of Part V of the Canadian Aviation Regulations, are met.

      Information Note:
      For the purpose of determining if a State is a party to an airworthiness agreement with Canada as outlined in subparagraph 706.09(1)(b) of the Canadian Aviation Regulations, and to establish whether an agreement applies in a particular case, it may be necessary to obtain a copy of TP8910 from the Chief, Programs Division, Airworthiness Branch, Ottawa, Ontario, Canada, K1A 0N8.

726.10 Elementary Work for Air Operators

Information Notes:

  1. (i) Appendix A of Subpart 625, Aircraft Equipment and Maintenance Standards lists the tasks which constitute elementary work for an air operator.

  2. (ii) Under the provisions of the Aeronautics Act, elementary work is a form of maintenance. However, for the purpose of the Canadian Aviation Regulations, elementary work has been identified as a classification of specific tasks that are not subject to a maintenance release. Because these tasks are not subject to a maintenance release, they need not be performed by the holder of an AME licence, nor by persons working under an AMO Certificate. For these reasons, the air operator is responsible to control authorizations to persons who can perform elementary work.

  3. (iii) Pursuant to Section 706.10 of the Canadian Aviation Regulations requirements, an air operator can authorize any person to perform elementary work provided that person has been trained to perform the specific task and has completed the task at least once under the supervision of the holder of an AME licence or an organization holding an Approved Training Organization's certificate issued pursuant to Subpart 403 of the Canadian Aviation Regulations. There is no requirement for the AME to hold any special rating. The training and records requirements applicable to these provisions are detailed respectively in Sections 726.12 and 726.13 of these standards.

726.11 Servicing

Information Notes:

  1. (i) Any person can perform, or request the performance of servicing on behalf of an air operator, providing that person has been trained in accordance with the requirements detailed in Section 726.12 of these standards.

  2. (ii) The definition for servicing is provided in Subpart 101 of the Canadian Aviation Regulations.

  3. (iii) The provisions of Section 706.11 of the Canadian Aviation Regulations do not require that individual authorizations be issued to persons performing servicing, or persons who request the performance of servicing. The regulations only require that an air operator develop a system to ensure that those persons are trained as required by Section 726.12 of these standards.

  4. (iv) Where an air operator does not service aircraft himself, he is responsible to ensure that any persons who request the performance of servicing be trained. This includes flight crew members of the air operator's staff.

For example:

In the case of aircraft refuelling, it is often the responsibility of the flight crew, as the persons requesting the servicing, to specify the type and quantity of fuel to be uploaded, and in doing so also specify any special precautions, such as aircraft balance considerations, during the fuelling process. These provisions are equivalent to the requirement for the air operator to specify maintenance task requirements to AMOs.

726.12 Training Program

  1. (1) The training program required by section 706.12 of the CARs shall ensure that personnel trained are familiar with the regulations, standards, air operator procedures and human factors issues related to the work for which they are responsible.
    (amended 2002/09/01)

  2. (2) The training program shall include:

    1. (a) initial training to ensure that persons performing elementary work or servicing are aware of the pertinent regulations, standards and air operator procedures associated with that work;
      (amended 2002/09/01)

    1. (b) update training to ensure that personnel remain competent and are made aware of any changes to the pertinent regulations, standards and air operator procedures;
      (amended 2002/09/01)

    2. (c) additional training where it is shown to be necessary by a finding made under the evaluation program maintained under section 706.07 of the CARs; and
      (amended 2002/09/01)

    3. (d) procedures to ensure staff are kept aware of maintenance safety related issues in general, by means of bulletin boards, information notices, company publications, verbal briefings, or by similar means.
      (amended 2002/09/01;)

  3. (3) Human factors training shall include instruction in:
    (amended 2002/09/01)

    1. (a) human performance;

    2. (b) factors influencing human error including:

      1. (i) fatigue;

      2. (ii) stress;

      3. (iii) assertiveness;

      4. (iv) awareness;

      5. (v) resources;

      6. (vi) knowledge;

      7. (vii) teamwork;

      8. (viii) norms (commonly accepted standards and procedures);

      9. (ix) complacency;

      10. (x) pressure;

      11. (xi) distraction; and

      12. (xii) communication;

    3. (c) error management, including error prevention and error containment.

  4. (4) Training on the regulations shall ensure, as a minimum, that personnel are aware of their responsibilities with regard to the performance rules of section 571.02 of the CARs, as well asthe technical record requirements of section 571.03 and Division IV of Subpart 605 of the CARs.
    (amended 2002/09/01)

  5. (5) The training applicable to servicing may be limited to the procedures contained in the manufacturer's maintenance publications, servicing manuals, and similar documents. Where the standards used are not those specified by the manufacturer, they shall be listed in the MCM as required by section 706.08 of the CARs.
    (amended 2002/09/01)

    1. Information Notes:

      1. (i) It is advisable that the air operator also incorporate any applicable training requirements stemming from other national or provincial codes, affecting the handling of fuels and other dangerous goods, etc.
        (amended 2002/09/01)

      2. (ii) For administrative reasons, an air operator can establish many company procedures related to maintenance. The intent of the training requirements under this section is to address only those company procedures established in respect of the Canadian Aviation Regulations. Where flight crew members are appropriately trained, they may, where applicable, perform procedures identified as (M) items in the MEL, so long as the work does not constitute maintenance within the meaning of subsection 101.01(1) of the CARs, e.g. there is no disassembly and subsequent re-assembly of components that would require a maintenance release.
        (amended 2002/09/01)

  6. (6) Until such time as it is revised through an assessment made in respect of the evaluation program, the initial cycle for update training shall not exceed three years.
    (amended 2002/09/01)

  7. (7) Where an air operator also holds an AMO certificate issued pursuant to section 573.02 of the CARs, the training required by section 706.12 of the CARs may be managed by means of its AMO training program provided that:
    (amended 2002/09/01)

    1. (a) there is a mention made to that effect in the MCM; and
      (amended 2002/09/01)

    2. (b) all the requirements specified in this section are covered in its AMO Maintenance Policy Manual approved pursuant to section 573.10 of the CARs.
      (amended 2002/09/01)

726.13 Personnel Records

Information Notes:

  1. (i) Pursuant to Section 706.13 of the Canadian Aviation Regulations the personnel records shall be retained for a period of not less than 2 years after an entry is made.

  2. (ii) A list of authorizations issued pursuant to Subpart 706 of the Canadian Aviation Regulations requirements can be kept as a separate list from the MCM.
    In the case where the list of authorizations is kept as a separate list from the MCM, the list shall be incorporated by reference in the MCM.

726.14 Service Difficulty Reporting

Information Notes:

  1. (i) Each air operator is required to report service difficulties. These reports shall be submitted in the form and manner prescribed in Division IX of Subpart 521 of the Canadian Aviation Regulations.
    (amended 2009/12/01)

  2. (ii) Service difficulty reporting shall include defects detected during aircraft operation or during the performance of elementary work or servicing, and their recording.
    (amended 2009/12/01)

Appendix A - Fleet Empty Weight and Balance Control Program

Content last revised: 1996/10/10

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