Transport Canada - Civil Aviation
Level of Service Summary Regulatory Fee: Yes
Transactions Completed Between: 01/04/2011 TO 31/03/2012
For BRANCH: MA
Date Produced: 23/05/2012 ATS-04
Time Produced: 11:45:30AM
| Sub Activity | Service Standards | Total # of transactions | Within Normal Service Standard Level | Within Maximum Service Standard Level | Beyond Maximum Service Standard Level | Average Days | ||||
|---|---|---|---|---|---|---|---|---|---|---|
| Normal Days | Maximum Days | # (trans) | % | # (trans) | % | # (trans) | % | |||
| 2.9 - Replacement of mutilated lost or destroyed document | 5 | 10 | 66 | 45 | 68% | 12 | 18% | 9 | 14% | 5.3 |
| 2.11 - Request for an extension (IFR, IR, MC, PPC, Aircraft, SIM, Ground training) | 1 | 5 | 26 | 18 | 69% | 4 | 15% | 4 | 15% | 3.7 |
| 2.13 - Request for temporary personnel document | 1 | 5 | 57 | 28 | 49% | 13 | 23% | 16 | 28% | 5.3 |
| 7.1 amendment of a c of r | 7 | 60 | 2 | 1 | 50% | 1 | 50% | 0 | 0% | 18.0 |
| 7.2 Authorization to lease an aircraft Cdn from foreign | 3 | 7 | 5 | 1 | 20% | 0 | 0% | 4 | 80% | 14.8 |
|
7.3 Authorization to lease an aircraft Cdn to cdn |
3 | 7 | 1 | 0 | 0% | 0 | 0% | 1 | 100% | 24.0 |
|
7.6 issue continuing c of r |
7 | 60 | 166 | 49 | 30% | 105 | 63% | 12 | 7% | 23.8 |
|
7.7 Issue or reserve a special aircraft Mark |
1 | 10 | 24 | 8 | 33% | 10 | 42% | 6 | 25% | 11.2 |
| 7.8 Issue provisional / temporary c of r | 7 | 60 | 33 | 17 | 52% | 14 | 42% | 2 | 6% | 16.0 |
| 7.9 Reserve an aircraft mark |
1 |
10 | 42 | 14 | 33% | 20 | 48% | 8 | 19% | 6.4 |
| 12.1 Category 4 medical certificate | 20 | 40 | 40 | 32 | 80% | 7 | 18% | 1 | 3% | 14.0 |
| 12.2 Air traffic controller licence and Rating | 20 | 40 | 3 | 1 | 33% | 0 | 0 | 2 | 67% | 44.7 |
| 12.3 Airline transport pilot licence | 20 | 40 | 31 | 13 | 42% | 14 | 45% | 4 | 13% | 24.2 |
| 12.4 AME licence issue | 20 | 40 | 5 | 3 | 60% | 1 | 20% | 1 | 20% | 20.4 |
| 12.5 AME licence renewal | 1 | 5 | 6 | 3 | 50% | 3 | 50% | 0 | 0% | 2.8 |
| 12.6 - AME rating | 1 | 20 | 1 | 0 | 0% | 1 | 100% | 0 | 0% | 4.0 |
| 12.8 Commercial, flight engineer | 20 | 40 | 162 | 115 | 71% | 36 | 22% | 11 | 7% | 19.0 |
| 12.9 Flight crew rating initial issue | 20 | 40 | 574 | 437 | 76% | 124 | 22% | 13 | 2% | 15.6 |
| 12.10 Flight crew rating renewal / Renouv. Qualif. D'équipage de conduite | 20 | 40 | 55 | 43 | 78% | 9 | 16% | 3 | 5% | 17.2 |
| 12.12 Foreign licence validation | 2 | 5 | 58 | 32 | 55% | 13 | 22% | 13 | 22% | 4.9 |
| 12.14 Private, glider, balloon, ultralight, Gyrop, recreation | 20 | 40 | 234 | 191 | 82% | 39 | 17% | 4 | 2% | 13.2 |
| 12.16 US to canadian lic conversion | 20 | 40 | 2 | 0 | 0% | 1 | 50% | 1 | 50% | 44.5 |