Transport Canada - Civil Aviation
Level of Service Summary Regulatory Fee: No
Transactions Completed Between: 01/04/2011 TO 31/03/2012
For BRANCH: MA, PA
Date Produced: 23/05/2012 ATS‑05
Time Produced: 12:06:08PM
| Sub Activity | Service Standards | Total # of transactions | Within Normal Service Standard Level | Within Maximum Service Standard Level | Beyond Maximum Service Standard Level | Average Days | ||||
|---|---|---|---|---|---|---|---|---|---|---|
| Normal Days | Maximum Days | # (trans) | % | # (trans) | % | # (trans) | % | |||
| 7.5 Deregistration of an aircraft | 1 | 3 | 177 | 101 | 57% | 27 | 15% | 49 | 28% | 8.6 |
| 10.1 Schedule written exam(s) | 10 | 30 | 2 | 1 | 50% | 1 | 50% | 0 | 0% | 16.0 |
| 10.3 AME technical examination | 1 | 10 | 1 | 0 | 0% | 0 | 0% | 1 | 100% | 64.0 |
| 12.18 Verification letter | 10 | 10 | 468 | 463 | 99% | 0 | 0% | 5 | 1% | 2.1 |
| 13.4 Issue a private operator certificate | 60 | 120 | 2 | 1 | 50% | 0 | 0% | 1 | 50% | 129.0 |
| 13.5 ‑ Amend a private operator certificate | 30 | 90 | 4 | 1 | 25% | 2 | 50% | 1 | 25% | 54.5 |
| 13.6 ‑ Amend a private operator certificate - New aircraft type | 30 | 90 | 7 | 0 | 0% | 2 | 29% | 5 | 71% | 107.3 |
| 13.44 ‑ Issue special flight operations certificate - Parachuting | 10 | 20 | 2 | 1 | 50% | 1 | 50% | 0 | 0% | 11.5 |
| 13.45 ‑ Issue special flight operation certificate - Unmanned Air Vehicle | 10 | 20 | 17 | 4 | 24% | 5 | 29% | 8 | 47% | 23.6 |
| 13.46 ‑ Issue special flight operations certificate ‑ Other | 10 | 20 | 27 | 14 | 52% | 5 | 19% | 8 | 30% | 21.1 |
| 15.9 ‑ Flight training device approval | 20 | 40 | 2 | 2 | 100% | 0 | 0% | 0 | 0% | 5.0 |
| 15.20 ‑ Rocket launch authority | 10 | 20 | 2 | 0 | 0% | 2 | 100% | 0 | 0% | 15.5 |
| 15.24 ‑ Minimum equipment list ‑ Initial | 150 | 210 | 5 | 5 | 100% | 0 | 0% | 0 | 0% | 42.4 |
| 15.25 ‑ Minimum equipment list - Amendment | 150 | 210 | 5 | 1 | 20% | 2 | 40% | 2 | 40% | 157.6 |
| 17.1 ‑ Initial manual approval / Approb. | 60 | 60 | 19 | 14 | 74% | 0 | 0% | 5 | 26% | 53.8 |
| 17.2 - Manual amendment | 60 | 60 | 259 | 201 | 78% | 0 | 0% | 58 | 22% | 42.7 |
| 18.3 - Pilot examiner appointment / Renewal | 40 | 60 | 50 | 38 | 76% | 4 | 8% | 8 | 16% | 32.5 |
| 18.4 - Authorized check pilot | 15 | 30 | 100 | 51 | 51% | 20 | 20% | 29 | 29% | 28.4 |
| 18.5 ‑ Minister's delegate - Maintenance / Appointment / Renewal | 15 | 30 | 19 | 5 | 26% | 2 | 11% | 12 | 63% | 59.1 |