Transport Canada - Civil Aviation
Level of Service Summary Regulatory Fee: Yes
Transactions Completed Between: 01/04/2012 to 31/03/2013
For BRANCH: TA
Date Produced: 20/08/2013 ATS-09
Time Produced: 11:46:45AM
| Sub Activity | Service Standards | Total # of transactions | Within Normal Service Standard Level | Within Maximum Service Standard Level | Within Service Standard | Beyond Maximum Service Standard Level | Average Days | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Normal Days | Maximum Days | # | % | # | % | # | % | # | % | Adjusted Average Days | ||
| # Adj | % Adj | # Adj | % Adj | # Adj | % Adj | # Adj | % Adj | |||||
| 2.9 - Replacement of mutilated lost or Destroyed document | 5 | 10 | 48 | 43 | 90% | 2 | 4% | 45 | 94% | 3 | 6% | 3.2 |
| 43 | 90% | 2 | 4% | 45 | 94% | 3 | 6% | 3.2 | ||||
| 2.11 - Request for an extension (IFR, IR, MC) | 1 | 5 | 9 | 4 | 44% | 4 | 44% | 8 | 89% | 1 | 11% | 3.6 |
| 4 | 44% | 4 | 44% | 8 | 89% | 1 | 11% | 3.6 | ||||
| 2.13 - Request for temporary personnel document | 1 | 5 | 6 | 5 | 83% | 0 | 0% | 5 | 83% | 1 | 17% | 2.8 |
| 5 | 83% | 0 | 0% | 5 | 83% | 1 | 17% | 2.8 | ||||
| 7.1 - Amendment of A C of R | 7 | 60 | 16 | 9 | 56% | 7 | 44% | 16 | 100% | 0 | 0% | 11.9 |
| 9 | 56% | 7 | 44% | 16 | 100% | 0 | 0% | 11.9 | ||||
| 7.2 - Authorization to lease an aircraft - CDN from foreign | 3 | 7 | 8 | 7 | 88% | 0 | 0% | 7 | 88% | 1 | 13% | 4.9 |
| 7 | 88% | 0 | 0% | 7 | 88% | 1 | 13% | 4.9 | ||||
| 7.4 - Authorization to lease an aircraft - Foreign from CDN | 3 | 7 | 5 | 4 | 80% | 1 | 20% | 5 | 100% | 0 | 0% | 2.6 |
| 4 | 80% | 1 | 20% | 5 | 100% | 0 | 0% | 2.6 | ||||
| 7.6 - Issue continuing C of R | 7 | 60 | 284 | 104 | 37% | 169 | 60% | 273 | 96% | 11 | 4% | 17.8 |
| 139 | 48% | 145 | 51% | 284 | 100% | 0 | 0% | 12.3 | ||||
| 7.7 - Issue or reserve a special aircraft mark | 1 | 10 | 62 | 52 | 84% | 10 | 16% | 62 | 100% | 0 | 0% | 1.8 |
| 52 | 84% | 10 | 16% | 62 | 100% | 0 | 0% | 1.8 | ||||
| 7.8 - issue provisional / Temporary C of R | 7 | 60 | 3 | 2 | 67% | 1 | 33% | 3 | 100% | 0 | 0% | 5.0 |
| 2 | 67% | 1 | 33% | 3 | 100% | 0 | 0% | 5.0 | ||||
| 7.9 - Reserve an aircraft mark | 1 | 10 | 42 | 29 | 69% | 12 | 29% | 41 | 98% | 1 | 2% | 2.2 |
| 29 | 69% | 12 | 29% | 41 | 98% | 1 | 2% | 2.2 | ||||
| 7.10 - Change an aircraft mark | 30 | 30 | 8 | 8 | 100% | 0 | 0% | 8 | 100% | 0 | 0% | 12.1 |
| 8 | 100% | 0 | 0% | 8 | 100% | 0 | 0% | 9.6 | ||||
| 10.2 - AME - Regulatory examination | 1 | 20 | 1 | 1 | 100% | 0 | 0% | 1 | 100% | 0 | 0% | 1.0 |
| 1 | 100% | 0 | 0% | 1 | 100% | 0 | 0% | 1.0 | ||||
| 10.7 - Supplementary exam or for permit, rating or currency | 10 | 30 | 5 | 3 | 60% | 2 | 40% | 5 | 100% | 0 | 0% | 6.2 |
| 3 | 60% | 2 | 40% | 5 | 100% | 0 | 0% | 6.2 | ||||
| 10.8 - Written exam for flight crew licence | 10 | 30 | 15 | 8 | 53% | 7 | 47% | 15 | 100% | 0 | 0% | 7.1 |
| 8 | 53% | 7 | 47% | 15 | 100% | 0 | 0% | 7.1 | ||||
| 11.2 - Flight test under part IV | 15 | 30 | 112 | 107 | 96% | 4 | 4% | 111 | 99% | 1 | 1% | 5.9 |
| 107 | 96% | 4 | 4% | 111 | 99% | 1 | 1% | 5.9 | ||||
| 11.3 - Flight test under part VI or VII | 15 | 30 | 3 | 3 | 100% | 0 | 0% | 3 | 100% | 0 | 0% | 3.0 |
| 3 | 100% | 0 | 0% | 3 | 100% | 0 | 0% | 3.0 | ||||
| 11.4 - Practical medical flight test | 15 | 30 | 1 | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 100% | 59.0 |
| 0 | 0% | 0 | 0% | 0 | 0% | 1 | 100% | 59.0 | ||||
| 12.1 - Category 4 medical certificate | 20 | 40 | 26 | 7 | 27% | 18 | 69% | 25 | 96% | 1 | 4% | 26.4 |
| 7 | 27% | 18 | 69% | 25 | 96% | 1 | 4% | 26.4 | ||||
| 12.2 - Air traffic controller licence and rating | 20 | 40 | 2 | 1 | 50% | 1 | 50% | 2 | 100% | 0 | 0% | 17.0 |
| 1 | 50% | 1 | 50% | 2 | 100% | 0 | 0% | 17.0 | ||||
| 12.3 - Airline transport pilot licence | 20 | 40 | 54 | 13 | 24% | 18 | 33% | 31 | 57% | 23 | 43% | 41.2 |
| 14 | 26% | 19 | 35% | 33 | 61% | 21 | 49% | 36.8 | ||||
| 12.7 - Category 1, 2, 3 medical certificate | 20 | 40 | 1 | 0 | 0% | 1 | 100% | 1 | 10% | 0 | 0% | 35.0 |
| 0 | 0% | 1 | 100% | 1 | 10% | 0 | 0% | 35.0 | ||||
| 12.8 - Commercial, flight engineer | 20 | 40 | 144 | 60 | 42% | 76 | 53% | 136 | 94% | 8 | 6% | 23.9 |
| 60 | 42% | 76 | 53% | 136 | 94% | 8 | 6% | 23.8 | ||||
| 12.9 - Flight crew rating initial issue | 20 | 40 | 711 | 341 | 48% | 329 | 46% | 670 | 94% | 41 | 6% | 22.3 |
| 342 | 48% | 333 | 47% | 675 | 95% | 36 | 5% | 21.9 | ||||
| 12.10 - Flight crew rating renewal | 20 | 40 | 49 | 25 | 51% | 20 | 41% | 45 | 92% | 4 | 8% | 20.2 |
| 25 | 51% | 20 | 41% | 45 | 92% | 4 | 8% | 20.1 | ||||
| 12.12 - Foreign licence validation | 2 | 5 | 58 | 26 | 45% | 18 | 31% | 44 | 76% | 14 | 24% | 5.2 |
| 27 | 47% | 17 | 29% | 44 | 76% | 14 | 24% | 5.0 | ||||
| 12.13 - Limited term pilot licence | 20 | 40 | 12 | 12 | 100% | 0 | 0% | 12 | 100% | 0 | 0% | 2.2 |
| 12 | 100% | 0 | 0% | 12 | 100% | 0 | 0% | 2.2 | ||||
| 12.14 - Private, glider, balloon, ultralight, gyrop, recreation | 20 | 40 | 325 | 170 | 52% | 128 | 39% | 298 | 92% | 27 | 8% | 20.9 |
| 173 | 53% | 129 | 40% | 302 | 93% | 23 | 7% | 20.1 | ||||
| 12.16 - US to Canadian lic conversion | 20 | 40 | 54 | 9 | 17% | 19 | 35% | 28 | 52% | 26 | 48% | 48.8 |
| 12 | 22% | 23 | 43% | 35 | 65% | 19 | 35% | 35.4 | ||||