Regional Reports – Pacific – Services without fees – 2012-2013

From: Transport Canada

Transport Canada - Civil Aviation

Level of Service Summary Regulatory Fee: No

Transactions Completed Between: 01/04/2012 to 31/03/2013

For BRANCH:  TA

Date Produced: 20/08/2013 ATS-10

Time Produced: 11:48:47AM

Sub Activity Service Standards Total # of transactions Within Normal Service Standard Level Within Maximum Service Standard Level Within Service Standard Beyond Maximum Service Standard Level Average Days
Normal Days Maximum Days # % # % # % # % Adjusted Average Days
# Adj % Adj # Adj % Adj # Adj % Adj # Adj % Adj
1.4 - General 30 30 1 1 100% 0 0% 1 100% 0 0% 1.0
1 100% 0 0% 1 100% 0 0% 1.0
1.6 - Project 30 30 1 0 0% 0 0% 0 0% 1 100% 186.0
0 0% 0 0% 0 0% 1 100% 186.0
1.8 - Refund request 5 5 1 0 0% 0 0% 0 0% 1 100% 33.0
0 0% 0 0% 0 0% 1 100% 33.0
1.12 - Suspend, cancel, refuse to issue, renew canadian aviation doc 2 2 2 1 50% 0 0% 1 50% 1 50% 5.5
1 50% 0 0% 1 50% 1 50% 5.5
1.14 - Correspondence 5 5 3 1 33% 0 0% 1 33% 2 67% 9.0
1 33% 0 0% 1 33% 2 67% 9.0
2.1 - General inquiry 30 30 120 106 88% 0 0% 106 88% 14 12% 12.4
106 88% 0 0% 106 88% 14 12% 12.4
2.2 - Change of address 10 10 125 111 89% 0 0% 111 89% 14 11% 4.8
111 89% 0 0% 111 89% 14 11% 4.8
2.3 - Informal access to information request 30 30 3 2 67% 0 0% 2 67% 1 33% 22.3
2 67% 0 0% 2 67% 1 33% 22.3
2.8 - Other 30 30 159 144 91% 0 0% 144 91% 15 9% 13.5
146 92% 0 0% 146 92% 13 8% 12.6
2.14 - Status of an earlier request 2 2 39 36 92% 0 0% 36 92% 3 8% 1.5
37 95% 0 0% 37 95% 2 5% 1.3
2.19 - Change of personal informationother than address 10 10 25 25 100% 0 0% 25 100% 0 0% 2.0
25 100% 0 0% 25 100% 0 0% 2.0
3.1 - Cadors follow up 30 30 9 6 67% 0 0% 6 67% 3 33% 28.1
6 67% 0 0% 6 67% 3 33% 28.1
3.3 - Other 30 30 1 0 0% 0 0% 0 0% 1 100% 34.0
0 0% 0 0% 0 0% 1 100% 34.0
7.5 - Deregistration of an aircraft 1 3 48 20 42% 5 10% 25 52% 23 48% 9.7
27 56% 4 8% 31 65% 17 35% 5.6
7.11 - Notification of change of owner(s) 30 30 43 41 95% 0 0% 41 95% 2 5% 10.0
41 95% 0 0% 41 95% 2 5% 9.7
7.12 - Aircraft leasing advisory, extension, termination, other 30 30 73 68 93% 0 0% 68 93% 5 7% 11.1
70 96% 0 0% 70 96% 3 4% 8.9
12.17 - Student pilot permit data entry 30 40 331 260 79% 57 17% 317 96% 14 4% 20.0
260 79% 57 17% 317 96% 14 4% 20.0
12.18 - Verification letter 10 10 49 42 86% 0 0% 42 86% 7 14% 5.2
42 86% 0 0% 42 86% 7 14% 5.2
12.20 - Aviation language proficiency test 30 30 177 171 97% 0 0% 171 97% 6 3% 13.0
171 97% 0 0% 171 97% 6 3% 13.0
12.21 - Aviation document booklet renewal 20 40 89 84 94% 5 6% 89 100% 0 0% 6.4
87 98% 2 2% 89 100% 0 0% 5.6
18.1 - Authorized person appointment / renewal 60 60 12 12 100% 0 0% 12 100% 0 0% 15.1
12 100% 0 0% 12 100% 0 0% 15.1
18.2 - Authorized examination invigilator appointment / renewal 60 60 5 4 80% 0 0% 4 80% 1 20% 28.4
4 80% 0 0% 4 80% 1 20% 28.4
8.3 - Pilot examiner appointment / renewal 40 60 1 1 100% 0 0% 1 100% 0 0% 22.0
1 100% 0 0% 1 100% 0 0% 22.0
18.18 - Aviation language proficiency test examiner appointment / renewal 60 60 6 6 100% 0 0% 6 100% 0 0% 25.3
6 100% 0 0% 6 100% 0 0% 25.3

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