Transport Canada - Civil Aviation
Level of Service Summary Regulatory Fee: No
Transactions Completed Between: 01/04/2012 to 31/03/2013
For BRANCH: RA
Date Produced: 20/08/2013 ATS-10
Time Produced: 11:43:11AM
| Sub Activity | Service Standards | Total # of transactions | Within Normal Service Standard Level | Within Maximum Service Standard Level | Within Service Standard | Beyond Maximum Service Standard Level | Average Days | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Normal Days | Maximum Days | # | % | # | % | # | % | # | % | Adjusted Average Days | ||
| # Adj | % Adj | # Adj | % Adj | # Adj | % Adj | # Adj | % Adj | |||||
| 1.7 - Purchase request | 10 | 10 | 1 | 1 | 100% | 0 | 0% | 1 | 100% | 0 | 0% | 1.0 |
| 1 | 100% | 0 | 0% | 1 | 100% | 0 | 0% | 1.0 | ||||
| 2.1 - General inquiry | 30 | 30 | 4 | 4 | 100% | 0 | 0% | 4 | 100% | 0 | 0% | 3.3 |
| 4 | 100% | 0 | 0% | 4 | 100% | 0 | 0% | 1.0 | ||||
| 2.2 - Change of address | 10 | 10 | 144 | 138 | 96% | 0 | 0% | 138 | 96% | 6 | 4% | 2.5 |
| 138 | 96% | 0 | 0% | 138 | 96% | 6 | 4% | 2.5 | ||||
| 2.8 - Other | 30 | 30 | 17 | 12 | 71% | 0 | 0% | 12 | 71% | 5 | 29% | 25.0 |
| 13 | 76% | 0 | 0% | 13 | 76% | 4 | 24% | 18.2 | ||||
| 7.5 - Deregistration of an aircraft | 1 | 5 | 81 | 43 | 53% | 6 | 7% | 49 | 60% | 32 | 40% | 11.8 |
| 55 | 68% | 7 | 9% | 62 | 77% | 19 | 23% | 7.2 | ||||
| 7.11 - Notification of change of owner(s) | 30 | 30 | 127 | 125 | 98% | 1 | 1% | 126 | 99% | 1 | 1% | 3.1 |
| 125 | 98% | 1 | 1% | 126 | 99% | 1 | 1% | 3.1 | ||||
| 7.12 - Aircraft leasing advisory, extension, termination, other | 30 | 30 | 16 | 16 | 100% | 0 | 0% | 16 | 100% | 0 | 0% | 2.3 |
| 16 | 100% | 0 | 0% | 16 | 100% | 0 | 0% | 2.1 | ||||
| 10.4 - Chief pilot | 1 | 20 | 1 | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 100% | 126.0 |
| 0 | 0% | 0 | 0% | 0 | 0% | 1 | 100% | 126.0 | ||||
| 10.9 - Request for an early examination rewrite | 5 | 5 | 3 | 3 | 100% | 0 | 0% |
3 |
100% | 0 | 0% | 2.0 |
| 3 | 100% | 0 | 0% | 3 | 100% | 0 | 0% | 2.0 | ||||
| 11.2 - Flight test under part iv | 15 | 30 | 1 | 1 | 100% | 0 | 0% | 1 | 100% | 0 | 0% | 1.0 |
| 1 | 100% | 0 | 0% | 1 | 100% | 0 | 0% | 1.0 | ||||
| 12.3 - Airline transport pilot licence | 20 | 40 | 1 | 0 | 0% | 1 | 100% | 1 | 100% | 0 | 0% | 31.0 |
| 0 | 0% | 1 | 100% | 1 | 100% | 0 | 0% | 31.0 | ||||
| 12.17 - Student pilot permit data entry | 30 | 40 | 700 | 608 | 87% | 47 | 7% | 655 | 94% | 45 | 6% | 9.2 |
| 608 | 87% | 47 | 7% | 655 | 94% | 45 | 6% | 9.2 | ||||
| 12.18 - Verification letter | 10 | 10 | 3 | 3 | 100% | 0 | 0% | 3 | 100% | 0 | 0% | 1.0 |
| 3 | 100% | 0 | 0% | 3 | 100% | 0 | 0% | 1.0 | ||||
| 12.20 - Aviation language proficiency test | 30 | 30 | 518 | 507 | 98% | 0 | 0% | 507 | 98% | 11 | 2% | 4.7 |
| 507 | 98% | 0 | 0% | 507 | 98% | 11 | 2% | 4.7 | ||||
| 13.4 - Issue a private operator certificate | 60 | 102 | 3 | 2 | 67% | 0 | 0% | 2 | 67% | 1 | 33% | 89.7 |
| 2 | 67% | 0 | 0% | 2 | 67% | 1 | 33% | 89.7 | ||||
| 13.5 - Amend a private operator certificate | 30 | 90 | 6 | 1 | 17% | 1 | 17% | 2 | 33% | 4 | 67% | 88.5 |
| 1 | 17% | 1 | 17% | 2 | 33% | 4 | 67% | 88.5 | ||||
| 13.6 - Amend a private operator certificate - New aircraft type | 30 | 90 | 11 | 4 | 36% | 4 | 36% | 8 | 73% | 3 | 27% | 76.8 |
| 4 | 36% | 4 | 36% | 8 | 73% | 3 | 27% | 76.8 | ||||
| 15.21 - Obstacle assessment | 30 | 45 | 160 | 2 | 1% | 0 | 0% | 2 | 1% | 158 | 99% | 56.9 |
| 2 | 1% | 0 | 0% | 2 | 1% | 158 | 99% | 56.9 | ||||
| 15.25 - Minimum equipment list - Amendment | 60 | 60 | 1 | 1 | 100% | 0 | 0% | 1 | 100% | 0 | 0% | 2.0 |
| 1 | 100% | 0 | 0% | 1 | 100% | 0 | 0% | 2.0 | ||||
| 15.27 - AME - Technical examination approval | 60 | 120 | 3 | 1 | 33% | 2 | 67% | 3 | 100% | 0 | 0% | 63.0 |
| 1 | 33% | 2 | 67% | 3 | 100% | 0 | 0% | 63.0 | ||||
| 17.2 - Manual amendment | 60 | 60 | 7 | 6 | 86% | 0 | 0% | 6 | 86% | 1 | 14% | 33.9 |
| 7 | 100% | 0 | 0% | 7 | 100% | 0 | 0% | 22.3 | ||||
| 18.1 - Authorized person appointment / renewal | 60 | 60 | 1 | 1 | 100% | 0 | 0% | 1 | 100% | 0 | 0% | 1.0 |
| 1 | 100% | 0 | 0% | 1 | 100% | 0 | 0% | 1.0 | ||||