Service and Digital Group

Mandate:

Service and Digital Group (S&D) leads the Department’s service modernization agenda and information management/information technology (IM/IT) program; specifically,

  1. providing digital and data tools to Transport Canada (TC) employees and management,
  2. service modernization (including digitization and data analytics) for services TC provides externally, and 
  3. enabling digital/data interoperability in the transportation sector.

This mandate advances one of TC’s key priorities, to transform the design and delivery of programs and services to Canadians to adapt to a changing world. S&D’s accountabilities also include the programs and governance required to meet the requirements of the Government of Canada’s Policy on Service and Digital to ensure client service experience and government operations are improved through digital transformation approaches. 

Profile:

Kristina Casey

Kristina Casey

Chief Service and Digital Officer

Bio

Raj Thuppal - Chief Digital Officer

Kristina Casey

Kristina Casey joined Transport Canada in April 2023 as Chief Service and Digital Officer.

Kristina comes to Transport Canada from Shared Services Canada where she served as Assistant Deputy Minister, Client Service Delivery and Management. In this role, she was responsible for ensuring that SSC services were well positioned to enable partners in delivering their programs and services to Canadians. This involved managing partner requests, prioritizing activities and incidents, and advocating for GC enterprise services while ensuring that partner-specific needs were met.

Kristina previously occupied the position of Chief Information Officer and Director General, Information Management and Technology at Global Affairs Canada (GAC). She led information and technology services to clients at GAC headquarters, as well as at sites across Canada and at Canada’s missions abroad.

In earlier work at Natural Resources Canada, Kristina was known for her leadership in advancing the department’s information management and information technology transformation. She has more than 15 years of experience in developing, managing and delivering information management and information technology.

Assistant Deputy Minister and Chief Service and Digital Officer: Kristina Casey

Number of Employees: 564

Directorates:

  • Enterprise Solutions Directorate
  • Business Solutions Directorate
  • Service and Data Modernization
  • Business Planning and Resource Management

Overview:

S&D helps modernize the way programs and services are delivered to ensure they meet the needs of users and are developed and delivered in an agile, consistent, and efficient way. This is done by engaging colleagues across the Department and providing advice, guidance, and support as follows:

  • supporting regulatory modernization;
  • reviewing, operating, designing, and delivering innovative, client-centric services using digital methods, products, and tools;
  • ensuring that TC information and IT assets mitigate cyber risk;
  • ensuring a mature enterprise architecture is aligned with the Government of Canada’s business architecture and leading major enterprise projects;
  • developing, implementing, and maintaining departmental IM/IT security infrastructure;
  • increasing maturity of data services and improving data literacy;
  • introducing artificial intelligence to support advanced analytics, decision-making, and processes; and
  • providing modern digital tools.