Transport Canada is responsible for transportation policies and programs. We promote safe, secure, efficient and environmentally-responsible transportation.
Transport Canada’s YouTube accounts are a great way to interact with the department and learn about everything from car seat safety to transportation of dangerous goods. We look forward to sharing information with you beyond the usual government web experience, but always encourage visits to our website for more detailed information.
The use of YouTube by Transport Canada is intended to encourage interaction between the user of this platform and Transport Canada, and in no way verifies or confirms either the accuracy of user comments or their compliance with the guidelines outlined here. Transport Canada does not endorse any of the views in comments posted by users. Comments in violation of these Terms of Use may result in Transport Canada deleting the comment and blocking the user in question to prevent further inappropriate comments.
Content
The Transport Canada YouTube channels (Transport Canada and Transports Canada) are mainly used as an alternative method for accessing the material posted in Transport Canada's video gallery. If you are looking for more information about the Department, information is available on the Transport Canada website.
Links to Other Websites
Links to websites not under the control of the Government of Canada from our YouTube channels are provided solely for the convenience of users. Neither Transport Canada nor the Government of Canada is responsible for the accuracy, currency or reliability of the content on these sites. The Government of Canada does not offer any guarantee in that regard and is not responsible for the information found through these links, nor does it endorse the sites and their content.
Posting Frequency
The number of videos posted will vary; depending on when new content becomes available. During some periods, we may post significantly more or fewer videos than average. Videos will be posted Monday to Friday from 9:00 a.m. to 5:00 p.m. EST/EDT.
Availability
Transport Canada’s YouTube channels are also subject to downtime that may be out of Transport Canada’s control, because YouTube servers are managed by a third party. As such, we accept no responsibility for the YouTube website becoming unresponsive or unavailable.
Subcriptions
At this time, Transport Canada only accepts friend requests from other Government of Canada institutions and organizations that we believe are relevant to the mandate of our work – specifically, as it relates to transportation and infrastructure. This could include accepting requests from YouTube accounts of non-profit organizations, associations and other governmental agencies.
You are required to have a valid YouTube account to subscribe to Transport Canada's YouTube channel.
Subscribers/Friends
At this time, Transport Canada only accepts friend requests from other Government of Canada institutions and organizations that we believe are relevant to the mandate of our work - specifically, as it relates to transportation and infrastructure. This could include accepting requests from YouTube accounts of non-profit organizations, associations and other governmental agencies.
We will only take steps to remove or block subscribers if they do not abide by this YouTube Policy. Users may also be reported to YouTube if they do not comply to the service provider's terms of use.
The appearance of a YouTube user as a follower of the Transport Canada account does not imply endorsement, nor does Transport Canada subscribing to any particular channel or following any particular user.
Feedback and Messages
Feedback and interaction is highly encouraged. All video and channel comments, as well as email sent to the YouTube account will be read, and any emerging themes or helpful suggestions will be passed to the relevant people in the department. Although we are not able to reply individually to all messages, they will be handled on a case-by-case basis and responded to when deemed appropriate.
If we feel a comment or a question posed to Transport Canada requires a response and/or a greater level of detail, we may develop a formal response and distribute the information through other channels such as our website or other social media channels. We will pay attention to emerging themes and helpful suggestions and look forward to this potential interaction.
Reporters are asked to send questions to the appropriate individual in Media Relations.
Transport Canada cannot engage in issues of party politics or answer questions that break the rules of our commenting policy.
Accessibility
YouTube, as a third party service provider, is not bound by Government of Canada policies for web accessibility.
The Government of Canada is committed to achieving a high standard of accessibility and is working to address issues with third-party service provider platforms. If you have any problems accessing any information on the site, visit Transport Canada's video gallery on our official website.
Copyright
Information posted by Transport Canada is subject to the Copyright Act of Canada. For more information, see the Important Notices page on the Transport Canada website.
Official Languages
Transport Canada respects the Official Languages Act and is committed to ensuring that information products are available in both French and English, of equal quality. Videos will be posted simultaneously in both official languages – in English on Transport Canada, and in French on Transports Canada.
Through the very nature of the social media forum, content will vary between the English and French YouTube accounts, particularly where messages and comments are concerned. Any comments that originate from Transport Canada will be made available in both official languages when it concerns both English and French communities. Comments, video responses, and questions that require a response will be answered in the official language of origin.
Users should be aware that some links direct users to sites of organizations or other entities that are not subject to the Official Languages Act and that these sources are only available in the language in which they are written.
The YouTube interface is available in multiple languages including English and French. To change the interface's language settings, select either “English” or “French” from the language selection menu available in YouTube's website footer (the bottom of the website).
Privacy
Transport Canada's YouTube channels are not Government of Canada websites and represent our presence on YouTube, a third-party service provider. Users are encouraged to read YouTube's privacy policy.
Information shared with Transport Canada on YouTube is subject to the provisions of the Access to Information Act and the Privacy Act, which means that the information you share with Transport Canada’s YouTube account may be captured, stored, accessed and disclosed in response to a request under either of these acts.
The personal information provided by you to Transport Canada’s social media accounts is collected under the authority of the Financial Administration Act (FAA), in accordance with the Communications Policy of the Government of Canada. This information is being collected to capture conversations between you and Transport Canada via the Department’s social media accounts. “Conversations” include questions and answers, comments, “likes”, retweets and other interactions where you provide feedback on content that the Department has posted, or when the Department provides you with information based on content that you post. The personal information collected is described in Personal Information Bank entitled Public Communications (TC PSU 914). Under the provisions of the Privacy Act, individuals have the right of access to, correction of and protection of their personal information. Instructions for obtaining your personal information are provided in Info Source, a copy of which is available in major public and academic libraries or online at http://www.infosource.gc.ca.
To protect your own privacy and the privacy of others, Transport Canada recommends that you do not include personal information in your comments or video response. Personal information includes home addresses and telephone numbers, photographs containing images of identifiable individuals, and any other information consisting of personal information as defined in paragraph 3 of the Privacy Act. Should you have any questions about your privacy rights as explained in this notice, please contact the departmental Access to Information and Privacy (ATIP) Coordinator.
Links to Other Websites
Links to websites not under the control of the Government of Canada from our YouTube channels are provided solely for the convenience of users. Neither Transport Canada nor the Government of Canada is responsible for the accuracy, currency or reliability of the content on these sites. The Government of Canada does not offer any guarantee in that regard and is not responsible for the information found through these links, nor does it endorse the sites and their content.
Additional Information
If you are looking for more information about the Department, please consult our website.
The usual ways of contacting us for official correspondence are detailed in the Contact Us section of our website.
If you have questions about this policy, please contact TC.Mediamonitoring-suivimediatique.TC@tc.gc.ca.
Contact information
Transport Canada's YouTube channels (Transport Canada and Transports Canada) are managed by the Web Services team in the Communications and Marketing Group of Transport Canada, located at:
330 Sparks Street
Ottawa, Ontario
Canada
K1A 0N5
Email: TC.Mediamonitoring-suivimediatique.TC@tc.gc.ca
For further contact details, please see the Contact Us page on Transport Canada's website.
For media enquiries
Media representatives can contact Transport Canada's Communications and Marketing Group during regular working hours and on an emergency basis after regular working hours.
Thank you for taking the time to read this policy. We encourage your participation in our discussion and look forward to an active exchange of ideas.