From Transport Canada
Overview of results
We met or exceeded performance targets for all of our service standards. Performance in 3 of 4 standards improved from last year, with notable improvements in:
- acknowledging receipt of applications (11% improvement)
- sending draft agreements (13% improvement)
Areas for improvement
Each program that did not meet the 2015 to 2016 performance target prepared a management action plan with steps to address performance issue(s).
We recently put in place an electronic process for approving and processing grant and contribution payments. We expect this new process to improve our performance for issuing payments in 2016 to 2017 and beyond. After the 2016 to 2017 year, we’ll review our service standards, metrics and performance targets to support continuous improvement in our funding programs.
| Type of service standard | Service standard | Metric | 2014-2015 | 2015-2016 | ||||
|---|---|---|---|---|---|---|---|---|
| Number of programs reporting | Target | Performance | Number of programs reporting | Target | Performance | |||
| Mandatory (for applicant-based programs) | Acknowledge receipt of application | 10 business days | 10 | 80% | 82% | 7 | 80% | 93% |
| Mandatory | Issue payment | 20 business days | 27 | 80% | 92% | 29 | 80% | 93% |
| Program-specific | Review of application | Various | 1 | 80% | 81% | 2 | 80% | 80% |
| Program-specific | Send draft agreement | Various | 5 | 80% | 70% | 2 | 80% | 83% |