Learn the results of our service standard performance for 2016 to 2017.
On this page
- Overview of results
- Areas for improvement
- Mandatory departmental service standards
- Program-specific service standards
Overview of results
Overall, we’ve shown continuous improvement in performance since the last reporting cycle.
Most programs met and exceeded performance targets for the department’s mandatory service standards (acknowledging receipt and issuing payment).
Two programs tracked program-specific service standards for reviewing applications and sending draft agreements. These programs also met and exceeded targets.
Performance in 3 of 4 standards improved from last year. There were notable improvements in how quickly we reviewed applications and sent draft agreements (up 10% and 18%, respectively).
Areas for improvement
Each program that did not meet the 2016 to 2017 performance target has prepared a management action plan to address the issue(s) that impacted performance. We’ll monitor the implementation of these action plans to ensure they’re completed. Additionally, we’ll review performance targets to support ongoing improvement of how we deliver grant and contribution programs.
The following tables show the service performance results of each transfer payment program, by service standard.
Mandatory departmental service standards
Acknowledge receipt of application
| Program name | 2015 to 2016 | 2016 to 2017 | ||||
|---|---|---|---|---|---|---|
| Number of occurrences | Number of occurrences met | Performance (%) | Number of occurrences | Number of occurrences met | Performance (%) | |
| Airports Capital Assistance Program | 47 | 44 | 94 | 67 | 66 | 99 |
| Boating Safety Contribution Program | 27 | 27 | 100 | 12 | 12 | 100 |
| Clean Rail Academic Grant Program | 0 | 0 | 0 | 15 | 15 | 100 |
| Community Participation Funding Program | 4 | 4 | 100 | 51 | 51 | 100 |
| Grade Crossing Improvement Program | 139 | 133 | 96 | 62 | 62 | 100 |
| Grant to Close Grade Crossings (now Rail Safety Improvement Program) | 11 | 6 | 55 | 238 | 238 | 100 |
| Northern Transportation Adaptation Initiative | 0 | 0 | 0 | 13 | 13 | 100 |
Issue payment
| Program name | 2015 to 2016 | 2016 to 2017 | ||||
|---|---|---|---|---|---|---|
| Number of occurrences | Number of occurrences met | Performance (%) | Number of occurrences | Number of occurrences met | Performance (%) | |
| Airports Capital Assistance Program | 60 | 57 | 95 | 66 | 60 | 91 |
| Boating Safety Contribution Program | 23 | 21 | 91 | 15 | 14 | 93 |
| Community Participant Funding Program | 0 | 0 | 0 | 31 | 16 | 52 |
| Grade Crossing Improvement Program | 106 | 102 | 96 | 64 | 59 | 92 |
| Northern Transportation Adaptation Initiative | 11 | 11 | 100 | 6 | 6 | 100 |
| Grant to Close Grade Crossings (now Rail Safety Improvement Program) | 5 | 5 | 100 | 0 | 0 | 0 |
| Shore Power Technology for Ports Program (clean) | 6 | 3 | 50 | 10 | 10 | 100 |
| Port-Related Trucking Program (clean) | 8 | 7 | 88 | 1 | 1 | 100 |
| Clean Rail Academic Grant Program (clean) | 10 | 10 | 100 | 10 | 10 | 100 |
| Airports Operations and Maintenance Subsidy Program | 19 | 15 | 79 | 17 | 17 | 100 |
| Allowances to Former Employees of Newfoundland Railways... | 12 | 12 | 100 | 12 | 12 | 100 |
| Asia-Pacific Gateway and Corridor Transportation Infrastructure Fund | 48 | 44 | 92 | 34 | 29 | 85 |
| Canadian Transportation Research Forum’s Scholarship Program | 1 | 1 | 100 | 1 | 1 | 100 |
| Center of Excellence on Marine Transportation of Oil and Liquefied Natural Gas | 3 | 2 | 67 | 3 | 2 | 67 |
| Ferry Services Contribution Program | 33 | 33 | 100 | 26 | 26 | 100 |
| Gateways and Border Crossings Fund | 91 | 87 | 96 | 46 | 42 | 91 |
| Grant to International Civil Aviation Organization for the Cooperative Development of Operational Safety and Continuing Airworthiness Program | 1 | 1 | 100 | 1 | 1 | 100 |
| Grant to BC Ferries | 4 | 4 | 100 | 8 | 8 | 100 |
| Labrador Coastal Airstrips Restoration Program | 1 | 1 | 100 | 2 | 2 | 100 |
| Northumberland Strait Crossing Subsidy Payment | 1 | 1 | 100 | 2 | 2 | 100 |
| Oceans Network | 2 | 1 | 50 | 3 | 2 | 67 |
| Operation Lifesaver Contribution Program | 4 | 4 | 100 | 3 | 2 | 67 |
| Outaouais Road Agreement | 4 | 3 | 75 | 3 | 2 | 67 |
| DEN/ICE (International Civil Aviation Organization) | 2 | 2 | 100 | 2 | 2 | 100 |
| Payments to Canadian National Railway (Victoria Bridge) | 4 | 4 | 100 | 4 | 4 | 100 |
| Remote Passenger Rail Program | 14 | 13 | 100 | 9 | 9 | 100 |
| Road Safety Transfer Payment Program | 1 | 1 | 100 | 8 | 8 | 100 |
| Transportation Association of Canada | 9 | 9 | 100 | 9 | 9 | 100 |
Program-specific service standards
Review of application
| Program name | 2015 to 2016 | 2016 to 2017 | ||||
|---|---|---|---|---|---|---|
| Number of occurrences | Number of occurrences met | Performance (%) | Number of occurrences | Number of occurrences met | Performance (%) | |
| Airports Capital Assistance Program | 33 | 26 | 79 | 44 | 39 | 89 |
| Airports Operations and Maintenance Subsidy Program | N/A | N/A | N/A | 4 | 4 | 100 |
| Northern Transportation Adaptation Initiative (clean) | N/A | N/A | N/A | 13 | 13 | 100 |
| Port-Related Trucking Program (clean) | 2 | 2 | 100 | 0 | 0 | 0 |
Sending draft agreement
| Program name | 2015 to 2016 | 2016 to 2017 | ||||
|---|---|---|---|---|---|---|
| Number of occurrences | Number of occurrences met | Performance (%) | Number of occurrences | Number of occurrences met | Performance (%) | |
| Airports Capital Assistance Program | 28 | 23 | 82 | 42 | 42 | 100 |
| Northern Transportation Adaptation Initiative (clean) | N/A | N/A | N/A | 6 | 6 | 100 |
Contact us
For more information on our service standard performance as it relates to grant and contribution programs, or to make a complaint, contact the Centre of Expertise on Transfer Payments.
Centre of Expertise on Transfer Payments
Transport Canada
Place de Ville Tower C, AHECA
Ottawa, ON K1A 0N5
Email: TC.FundingPrograms-ProgrammesdeFinancement.TC@tc.gc.ca