Learn the results of our service standard performance for 2017 to 2018.
On this page
- Overview of results
- Areas for improvement
- Mandatory departmental service standards
- Program-specific service standards
Overview of results
Overall, the results of this year’s service performance shows dedication to continued improvement in operational performance under normal circumstances.
Most programs met and exceeded performance targets for the department’s mandatory service standards (acknowledging receipt and issuing payment).
The average performance for all programs exceeded 90%.
Areas for improvement
Moving forward, Transport Canada will continue to look for opportunities to enable ongoing improvement of how we deliver grant and contribution programs by increasing the service standard target from 80% to 90%.
The following tables show the service performance results of each transfer payment program, by service standard.
Mandatory departmental service standards
Acknowledge receipt of application
| Program name | 2016 to 2017 | 2017 to 2018 | ||||
|---|---|---|---|---|---|---|
| Number of occurrences | Number of occurrences met | Performance (%) | Number of occurrences | Number of occurrences met | Performance (%) | |
| Airports Capital Assistance Program | 67 | 66 | 99 | 40 | 39 | 98 |
| Boating Safety Contribution Program | 12 | 12 | 100 | 0 | 0 | 0 |
| Clean Rail Academic Grant Program | 15 | 15 | 100 | 20 | 20 | 100 |
| Community Participant Funding Program | 51 | 51 | 100 | 96 | 94 | 98 |
| Grade Crossing Improvement Program | 62 | 62 | 100 | 0 | 0 | 0 |
| Grant to Close Grade Crossings (now Rail Safety Improvement Program) | 238 | 238 | 100 | 135 | 133 | 98 |
| Participant Funding Program for Review Navigation Protection Act (PFP) | - | - | - | 80 | 80 | 100 |
| Program to Advance Indigenous Reconciliation (PAIR) | - | - | - | 28 | 28 | 100 |
| Program to Advance Transportation Innovation (PATI) | - | - | - | 38 | 38 | 100 |
| National Trade Corridors Fund | - | - | - | 357 | 357 | 100 |
| Northern Transportation Adaptation Initiative | 13 | 13 | 100 | 0 | 0 | 0 |
Issue payment
| Program name | 2016 to 2017 | 2017 to 2018 | ||||
|---|---|---|---|---|---|---|
| Number of occurrences | Number of occurrences met | Performance (%) | Number of occurrences | Number of occurrences met | Performance (%) | |
| Airports Capital Assistance Program | 66 | 60 | 91 | 53 | 50 | 94 |
| Boating Safety Contribution Program | 15 | 14 | 93 | 31 | 27 | 87 |
| Community Participation Funding Program | 31 | 16 | 52 | 43 | 42 | 98 |
| Grade Crossing Improvement Program | 64 | 59 | 92 | 16 | 16 | 100 |
| Northern Transportation Adaptation Initiative | 6 | 6 | 100 | 0 | 0 | 0 |
| Grant to Close Grade Crossings (now Rail Safety Improvement Program). | 0 | 0 | 0 | 15 | 14 | 93 |
| Shore Power Technology for Ports program (Clean) | 10 | 10 | 100 | 8 | 6 | 75 |
| Port-Related Trucking program (Clean) | 1 | 1 | 100 | Ended | ||
| Clean Rail Academic Grant (Clean) | 10 | 10 | 100 | 10 | 10 | 100 |
| Airports Operations and Maintenance Subsidy Program | 17 | 17 | 100 | 12 | 12 | 100 |
| Allowances to former employees of Newfoundland Railways... | 12 | 12 | 100 | 12 | 10 | 83 |
| Asia-Pacific Gateway and Corridor Transportation Infrastructure Fund | 34 | 29 | 85 | 26 | 22 | 85 |
| Canadian Transportation Research Forum's Scholarship Program | 1 | 1 | 100 | 1 | 1 | 100 |
| Centre of Excellence on Marine Transportation of Oil and LNG | 3 | 2 | 67 | 6 | 4 | 67 |
| Ferry Services Contribution Program | 26 | 26 | 100 | 25 | 24 | 96 |
| Gateways and Border Crossings Fund | 46 | 42 | 91 | 47 | 44 | 94 |
| Grant to ICAO for COSCAP | 1 | 1 | 100 | 0 | 0 | 0 |
| Grant to BC Ferries | 8 | 8 | 100 | 0 | 0 | 0 |
| Labrador Coastal Airstrips Restoration Program | 2 | 2 | 100 | 1 | 1 | 100 |
| National Trade Corridors Fund | - | - | - | 0 | 0 | 0 |
| Northumberland Strait Crossing Subsidy payment | 2 | 2 | 100 | 0 | 0 | 0 |
| Oceans Network | 3 | 2 | 67 | 1 | 1 | 100 |
| Operation Lifesaver Contribution Program | 3 | 2 | 67 | 1 | 1 | 100 |
| Outaouais Road Agreement | 3 | 2 | 67 | 4 | 4 | 100 |
| DEN/ICE (ICAO) | 2 | 2 | 100 | 0 | 0 | 0 |
| Participant Funding Program for Review Navigation Protection Act (PFP) | - | - | - | 10 | 9 | 90 |
| Program to Advance Indigenous Reconciliation (PAIR) | - | - | - | 3 | 3 | 100 |
| Program to Advance Transportation Innovation | - | - | - | 0 | 0 | 0 |
| Payments to CN (Victoria Bridge) | 4 | 4 | 100 | 5 | 5 | 100 |
| Remote Passenger Rail Program | 9 | 9 | 100 | 10 | 10 | 100 |
| Road Safety Transfer Payment Program | 8 | 8 | 100 | 24 | 24 | 100 |
| Transportation Association of Canada | 9 | 9 | 100 | 11 | 11 | 100 |
Program-specific service standards
Review of application
| Program name | 2016 to 2017 | 2017 to 2018 | ||||
|---|---|---|---|---|---|---|
| Number of occurrences | Number of occurrences met | Performance (%) | Number of occurrences | Number of occurrences met | Performance (%) | |
| Airports Capital Assistance Program | 44 | 39 | 89 | 41 | 39 | 95 |
| National Trade Corridors Fund | - | - | - | 357 | 318 | 89 |
Sending draft agreement
| Program name | 2016 to 2017 | 2017 to 2018 | ||||
|---|---|---|---|---|---|---|
| Number of occurrences | Number of occurrences met | Performance (%) | Number of occurrences | Number of occurrences met | Performance (%) | |
| Airports Capital Assistance Program | 42 | 42 | 100 | 20 | 19 | 95 |
Contact us
For more information on our service standard performance as it relates to grant and contribution programs, or to make a complaint, contact the Centre of Expertise on Transfer Payments.
Centre of Expertise on Transfer Payments
Transport Canada
Place de Ville Tower C, AHIA
Ottawa, ON K1A 0N5
Email: TC.FundingPrograms-ProgrammesdeFinancement.TC@tc.gc.ca