Learn the results of our service standard performance for 2023 to 2024.
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Overview of results
Overall, Transport Canada has met and exceeded its 80% service performance target in relation to the delivery of its grant and contribution programs.
Areas for improvement
Transport Canada will continue to explore opportunities for improving how the department delivers its grant and contribution programs. This includes enhancements to the automation of related business processes regarding the collection and management of required information.
The following tables show the service performance results of each transfer payment program, by service standard.
Contact
For more information on Transport Canada's service standard performance as it relates to grant and contribution programs or to make a complaint, please contact:
Centre of Expertise on Funding Instruments
Transport Canada, Place de Ville Tower C, (AHIA) Ottawa, ON K1A 0N5
TC.FundingPrograms-ProgrammesdeFinancement.TC@tc.gc.ca
Mandatory departmental service standards
Acknowledge receipt of application
We will acknowledge receipt of your application within 10 business days. This service standard applies to all applicant-based funding programs.
| Program name | 2022-2023 | 2023-2024 | ||||
|---|---|---|---|---|---|---|
| Number of occurrences | Number of occurrences met | Performance (%) | Number of occurrences | Number of occurrences met | Performance (%) | |
| Airports Capital Assistance Program | 60 | 60 | 100% | 62 | 62 | 100% |
| Airports Operations and Maintenance Subsidy Program | 26 | 26 | 100% | 10 | 10 | 100% |
| Commemoration Fund for the Victims of Ethiopian Airlines Flight 302 Tragedy | 19 | 15 | 79% | - | - | - |
| Contribution in Support of Boating Safety | 16 | 16 | 100% | 28 | 28 | 100% |
| Contributions to Support the Recovery of Canada's Airport System | 102 | 102 | 100% | - | - | - |
| Ferry Services Contribution Program | 32 | 32 | 100% | 32 | 32 | 100% |
| Grants and Contributions to Support Clean Transportation Program | 1 | 1 | 100% | - | - | - |
| Grant to the International Civil Aviation Organization (ICAO) for Cooperative Development of Operational Safety and Continuing Airworthiness Program | - | - | - | 4 | 4 | 100% |
| Grant to the Province of British Columbia in Respect of the Provision of Ferry and Coastal Freight and Passenger Services | 4 | 4 | 100% | 4 | 4 | 100% |
| Green Shipping Corridor Program | - | - | - | 19 | 19 | 100% |
| Incentive for Medium and Heavy-duty Zero-emission Vehicle Program | 343 | 343 | 100% | 1,586 | 1,586 | 100% |
| Incentive for Zero Emissions Vehicles | 62,545 | 62,545 | 100% | 162,938 | 162,938 | 100% |
| Labrador Coastal Airstrips Restoration Program | 1 | 1 | 100% | 1 | 1 | 100% |
| National Trade Corridors Fund | 169 | 169 | 100% | 57 | 57 | 100% |
| Northumberland Strait Crossing Subsidy Payment under the Northumberland Strait Crossing Act (S.C., 1993, c. 43) | - | - | - | 1 | 1 | 100% |
| Payments to other governments or international agencies for the operation and maintenance of airports, air navigation and airways facilities | - | - | - | 1 | 1 | 100% |
| Port Asset Transfer Program | - | - | - | 10 | 10 | 100% |
| Program to Address Disturbances from Vessel Traffic | 1 | 1 | 100% | 1 | 1 | 100% |
| Program to Advance Indigenous Reconciliation | 232 | 228 | 100% | 853 | 844 | 99% |
| Program to Protect Canada's Coastlines and Waterways | 14 | 14 | 100% | 26 | 26 | 100% |
| Rail Safety Improvement Program | 607 | 607 | 100% | 11 | 11 | 100% |
| Road Safety Transfer Payment Program | - | - | - | 118 | 118 | 100% |
| Zero-emission Trucking Program | - | - | - | 11 | 11 | 100% |
Issuance of Payments
Our goal is to issue payments to recipients within 20 business days following the notification to the recipient that the requirements outlined in the funding agreement have been fulfilled.
| Program name | 2022-2023 | 2023-2024 | ||||
|---|---|---|---|---|---|---|
| Number of occurrences | Number of occurrences met | Performance (%) | Number of occurrences | Number of occurrences met | Performance (%) | |
| Airports Capital Assistance Program | 243 | 240 | 99% | 73 | 70 | 96% |
| Airports Operations and Maintenance Subsidy Program | 19 | 18 | 95% | 9 | 9 | 100% |
| Allowances to former employees of Newfoundland Railways, Steamships and Telecommunications Services transferred to Canadian National Railways | 12 | 12 | 100% | 12 | 12 | 100% |
| Commemoration fund for the Victims of Ethiopian Airlines Flight 302 Tragedy | 3 | 3 | 100% | 11 | 11 | 100% |
| Contribution in Support of Boating Safety | 49 | 49 | 100% | 47 | 47 | 100% |
| Contributions to provinces toward highway improvements to enhance overall efficiency and promote safety while encouraging industrial development and tourism from a regional economic perspective: Outaouais Road Development Agreement | 1 | 1 | 100% | 3 | 3 | 100% |
| Contributions to support the Recovery of Canada's Airport System | 72 | 68 | 94% | 88 | 88 | 100% |
| Ferry Services Contribution Program | 32 | 32 | 100% | 32 | 32 | 100% |
| Grant for Innovative Solutions Canada | - | - | - | 6 | 4 | 67% |
| Grant to the International Civil Aviation Organization (ICAO) for Cooperative Development of Operational Safety and Continuing Airworthiness Program | 1 | 1 | 100% | 4 | 4 | 100% |
| Grant to the Province of British Columbia in respect of the provision of ferry and coastal freight and passenger services | 4 | 4 | 100% | 4 | 4 | 100% |
| Grants and contribution to Support Clean Transportation Program | 15 | 15 | 100% | 10 | 10 | 100% |
| Green Shipping Corridor Program | - | - | - | 8 | 8 | 100% |
| Incentive for Medium and Heavy-duty Zero-emission Vehicles Program | 304 | 304 | 100% | 1,402 | 1,402 | 100% |
| Incentives for Zero Emission Vehicles Program (iZEV) | 58,241 | 58,241 | 100% | 137,467 | 137,258 | 100% |
| Labrador Coastal Airstrips Restoration Program | 1 | 1 | 100% | 1 | 1 | 100% |
| Lac-Mégantic Rail Bypass | - | - | - | 10 | 8 | 100% |
| Major rehabilitation works on Victoria Bridge, (2020-2024) Montreal | 4 | 4 | 100% | 2 | 2 | 100% |
| National Trade Corridors Fund | 193 | 184 | 95% | 311 | 301 | 97% |
| Northumberland Strait Crossing Subsidy Payment under the Northumberland Strait Crossing Act (S.C., 1993, c. 43) | 1 | 1 | 100% | 1 | 1 | 100% |
| Payments to the Canadian National Railway Company in respect of the termination of the collection of tolls on the Victoria Bridge, Montreal and for rehabilitation work on the roadway portion of the Bridge (Vote 107, Appropriation Act No. 5, 1963, S.C., 1963, c. 42) | 3 | 3 | 100% | 3 | 3 | 100% |
| Payments to other governments or international agencies for the operation and maintenance of airports, air navigation and airways facilities | 1 | 1 | 100% | 1 | 1 | 100% |
| Ports Asset Transfer Program | 1 | 1 | 100% | 1 | 1 | 100% |
| Program to Address Disturbances from Vessel Traffic | 8 | 8 | 100% | 33 | 30 | 100% |
| Program to Advance Indigenous Reconciliation | 263 | 223 | 99% | 721 | 663 | 92% |
| Program to Advance the Transportation Innovation | 1 | 1 | 100% | 1 | 1 | 100% |
| Program to Protect Canada's Coastlines and Waterways | 76 | 73 | 96% | 85 | 84 | 100% |
| Rail Safety Improvement Contribution Program | 151 | 150 | 99% | 102 | 79 | 77% |
| Remote Passenger Rail Program | 12 | 11 | 92% | 16 | 16 | 100% |
| Road Safety Transfer Payment Program | 80 | 77 | 96% | 46 | 45 | 98% |
| Transportation Association of Canada | 2 | 2 | 100% | 2 | 2 | 100% |
| Zero-emission Trucking Program | - | - | - | 1 | 1 | 100% |