TP 2436
Road Safety Leaflet # D-2001-02 (E)
Manufacturer:
Mattel Operations Inc.
307 Poor Farm Road
East Murray, Kentucky
USA 42071-9564
Importer & Distributor:
Mattel Canada Inc
6155 Freemont Blvd
Mississauga ON
L5R 3W2
Consumer Contact:
Call Centre: 1-800-567-7724
Model Number Affected:
Safe Embrace
Model No.: 79701
Number of Units:
1,847
Geographic Distribution:
Across Canada
Dates of Manufacture:
December 18, 1999 - June 09, 2000
Problem:
One of the seven statement of compliance labels in English incorrectly states "Place this child restraint in the rear facing position when using it with an infant (from birth to one year) weighing less than 14 kg (30 lbs)". Six other labels on the product all correctly state 10 kg (22 lbs).
Background & Company Action:
Mattel Canada received two complaints from a retail account and the company immediately initiated an investigation into the matter. The affected restraint system packaging at the retailers have been corrected. The 1347 consumers who returned the restraint registration cards will receive letters concerning the incorrect information on the carton.
Safety Risk:
Mattel Canada received a public complaint from a consumer regarding label information and immediately initiated an investigation into the matter by auditing the inventory in the warehouse. The retailers have been audited and the problem has been corrected at the retail level. Nevertheless, 390 units with the one incorrect label are in the hands of consumers.
Consumer Recourse:
A consumer can telephone the Fisher-Price call centre (1-800-567-7724) and discuss the matter with a company representative and a new label will be sent out. In addition, consumers who have returned a registration for the product will receive a letter in the mail with a new label that is to be placed over the incorrect label.
Transport Canada: 1-800-333-0371
Release Date: March 6, 2001