Diono Radian restraint systems – missing memory foam

Motor Vehicle Safety
Information: 1-800-333-0371

TP 14566 – Public Notice
Child Restraint Systems
2014-P02 E
April 29, 2014


Diono, LLC
418 Valley Avenue NW, Suite 100
Puyallup, WA 98371

Importer and distributor:

Diono Canada, ULC
50 Northland Road, Suite 400
Waterloo, ON N2V 1N3

Consumer Contact:

Toll free:
1- 866-954-9786

Media Contact
Oliver Vicente, Marketing Director
T - 253-268-2522 or

Models affected:

Radian100, Radian120, RadianRXT, RadianGTX
Model #s: C16600, C16800, C16900, C18600

Dates of manufacture:

Jan 2013 through November 2013

Number of Units:


Geographic distribution:

Across Canada


Diono Canada and Transport Canada wish to inform the public that a limited number of Radian child restraints were shipped without the required memory foam insert in the seat pan fabric. This memory foam insert reduces the loads felt by the child occupant in the event of a collision.


Note: color of the foam may vary.

Safety Risk:

Transport Canada’s compliance testing program revealed that without this foam insert, the loads felt by the 12-month old crash test dummy slightly exceeded the allowable limit. Transport Canada and Diono are concerned that in the event of a collision, a Radian restraint system not equipped with the memory foam insert may transmit excessive loads to the child occupant which could cause injury.

To date, there are no reported injuries associated with the exclusion of the memory foam.

Company Action:

Transport Canada and Diono have actively investigated the issue. Diono will contact all registered owners and provide them with instructions for inspecting their restraints, and obtaining the foam insert. Diono will also provide consumers with replacement foam, upon request.

Consumer Recourse:

Transport Canada and Diono are encouraging all consumers to inspect their child restraints and verify that the memory foam is installed (by un-fastening the j-clips holding the seat cover to the seat pan, and lifting the upholstery). If the foam is not present, affected non-registered consumers or registered consumers who have moved are encouraged to contact Diono at 1-866-954-9786 for instructions on obtaining and installing the missing foam.