Service standard for vehicle parking

Transport Canada provides vehicle parking facilities at TC owned and operated airports.

On this page

• Service aspects/delivery targets
• Performance measurement
• Complaint feedback mechanism
• List of TC owned and/or operated airports

Service aspects/delivery targets

Fee: Vehicle Parking Fee

Accessibility: Access to vehicle parking areas will be provided.

Responsiveness: Facilities will be provided on a first come first serve basis. The availability of vehicle parking may be limited due to weather, emergencies, or other factors.

Communication: The airport operator will make every attempt to respond to requests for basic services.

Performance measurement

The airport operator will report annually the type and number of clients denied parking and the reasons, and the total number of complaints will also be recorded. The number of clients denied parking /estimated number of parking events will be an indicator. The dispute management procedure will provide another indicator. Cases of unsatisfactory levels of service will be followed–up by the airport representative.

Complaint feedback mechanism

Transport Canada provides a range of opportunities for feedback including comment cards and web feedback. Clients are encouraged to provide comments, concerns, or complaints directly to the airport manager at the TC owned and/or operated airports. A list of TC owned and /or operated airports for which this service standard applies, and contact information is attached.

List of TC owned and/or operated airports