3.6 Passenger Handling

Training Objective:

The crew member will be able to identify the types of passenger, which may be carried, and the general handling considerations which relate to safety.


Passenger Boarding

3.6A General

3.6A.1 Identify the requirement for passengers to comply with instructions of crew members.

3.6A.2 Describe the types of passengers which may be carried, including passengers who require special handling.

3.6A.3 Describe the procedures for acceptance and carriage of the special attention passengers and items listed below:

  1. Incubators;
  2. Stretchers;
  3. Persons with a disability unable to sit upright;
  4. Persons travelling with medical oxygen;
  5. Persons travelling with an attendant;
  6. Service animals;
  7. Child restraint systems;
  8. Unaccompanied minors;
  9. Prisoners; and
  10. Unescorted and escorted deportees.

For each of the above cases, identify special handling considerations (including restrictions on different aircraft types), location and securing (as applicable).

3.6A.4 Identify the operator's policy for accepting or denying boarding to passengers and who is responsible for making this decision.

3.6A.5 Outline the regulatory requirements regarding passengers who appear to be impaired due to alcohol or drugs, and the operator's policies and procedures regarding alcohol service to passengers.

3.6B Passenger Boarding

3.6B.1 Define crew member responsibilities for passenger supervision while the aircraft is on the ground, including boarding, deplaning, station stops and the number of crew members that must be present.

3.6B.2 Identify the importance of safety duties over service duties during passenger boarding.