3.6 Passenger Handling

Training Objective:

The trainee will be able to identify the types of passengers which may be carried, and the general handling considerations which relate to safety.

Scope:

General
Passenger Boarding

3.6A General

3.6A.1 Identify the requirement for passengers to comply with instructions of crew members.

3.6A.2 Describe the types of passengers which may be carried including passengers who require special handling.

3.6A.3 Describe the procedures for acceptance and carriage of the special attention passengers and items listed below:

1. Incubators;
2. Stretchers;
3. Persons with a disability unable to sit upright;
4. Persons travelling with medical oxygen;
5. Persons travelling with an attendant;
6. Child restraint systems;
7. Service animals;
8. Unaccompanied minors;
9. Prisoners; and
10. Unescorted and escorted deportees.

For each of the above cases, identify special handling considerations, seating (including restrictions on different aircraft types), securing persons and equipment (as applicable) for all phases of flight, and safety briefings.

3.6A.4 Identify the air operator's policy for accepting or denying boarding to passengers and who is responsible for making this decision.

3.6A.5 Outline the regulatory requirements regarding passengers who appear to be impaired due to alcohol or drugs, and the air operator's policies and procedures regarding alcohol service to passengers. Include crew responsibilities in serving passengers who appear to be impaired.

3.6B Passenger Boarding

3.6B.1 Define crew member responsibilities for passenger supervision while the aircraft is on the ground, including boarding, deplaning, and station stops. Include the number of crew members that must be present on the aircraft for the above.

3.6B.2 Identify the importance of safety duties over service duties during passenger boarding.