Advisory Circular (AC) No. 705-011

Subject: Process for the Approval of a Flight Attendant Manager

Table of contents

• 1.0 Introduction
  • 1.1 Purpose
  • 1.2 Applicability
  • 1.3 Description of changes
• 2.0 References and requirements
  • 2.1 Reference documents
  • 2.2 Cancelled documents
  • 2.3 Definitions and abbreviations
• 3.0 Background
  • 3.1 General
  • 3.2 Approval situations
  • 3.3 Eligibility
• 4.0 Document history
• 5.0 Contact us
• Appendix A — Conditions for the approval of a flight attendant manager
• Appendix B — Guidance for the approval of a flight attendant manager
• Appendix C — Compliance checklist
• Appendix D — Applicable regulations
• Appendix E — Study and reference guide – Aeronautics Act
• Appendix F — Study and reference guide – Canadian Aviation Regulations
• Appendix G — Study and reference guide – Commercial Air Service Standards
• Appendix H — Study and reference guide – Flight Attendant Manual Standard
• Appendix I — Study and reference guide – Flight Attendant Training Standard
• Appendix J — Practice examination questions
• Appendix K — Practice examination answer key

1.0 Introduction

• (1) This Advisory Circular (AC) is provided for information and guidance purposes. This AC on its own does not change, create, amend or permit deviations from regulatory requirements, nor does it establish minimum standards. It describes the acceptable means of demonstrating compliance with the regulations and standards.

1.1 Purpose

• (1) The purpose of this document is to inform air operators of the process for the approval of a flight attendant manager where required by subparagraph 705.07(2)(b)(vi) of the Canadian Aviation Regulations (CARs).
• (2) This document describes the nomination and approval process applicable to the flight attendant manager position. The process is designed to ensure that the nominated flight attendant managerial personnel have the necessary qualifications and may be recommended for the approval, as required by the CARs.

1.2 Applicability

• (1) This document applies to all Transport Canada Civil Aviation (TCCA) employees and to commercial air operators conducting passenger-carrying operations pursuant to Part VII, Subpart 5 of the CARs.
• (2) This AC provides the conditions and associated guidance applicable to the approval of a flight attendant manager. To accomplish this, the AC is structured in the following sections:
  • (a) Main Body: Provides background information to the AC.
  • (b) Appendix A: Describes the conditions that must be met in order to nominate a flight attendant manager candidate.
  • (c) Appendix B: Provides specific guidance respecting the conditions related to the nomination of a flight attendant manager candidate. To facilitate a cross-reference, the guidance in Appendix B utilizes the same numbering as the conditions in Appendix A of this AC.
  • (d) Appendix C: Features a compliance checklist for the conditions applicable to the nomination of a flight attendant manager. This checklist has been developed to assist operators to confirm they are in compliance. It also serves as an aid to TCCA personnel for certification purposes.
  • (e) Appendix D: Provides a list of the provisions in the CARs and Commercial Air Service Standards (CASS) that are applicable to air operators nominating a flight attendant manager.
  • (f) Appendix E: Study guide – provides the references of the Aeronautics Act applicable to the flight attendant manager examination.
  • (g) Appendix F: Study guide – provides the references of the Canadian Aviation Regulations applicable to the flight attendant manager examination.
  • (h) Appendix G: Study guide – provides the references of the Commercial Air Service Standards applicable to the flight attendant manager examination.
  • (i) Appendix H: Study guide – provides the references of the Flight Attendant Training Standard applicable to the flight attendant manager examination.
  • (j) Appendix I: Study guide – provides the references of the Flight Attendant Manual Standard applicable to the flight attendant manager examination.
  • (k) Appendix J: Practice examination questions.
  • (l) Appendix K: Practice examination answer key and regulatory or document references.

1.3 Description of changes

• (1) The modernization and streamlined examination policy.
• (2) The flight attendant manager examination was formally an open book examination. The new examinations are now closed book.
• (3) The number of candidates that may be identified to write the flight attendant manager examination has now been increased to two.
• (4) Change of pass mark from 80% to 70%.

2.0 References and requirements

2.1 Reference documents

• (1) It is intended that the following reference materials be used in conjunction with this document:
  • (a) Aeronautics Act (R.S.C., 1985, c. A-2)
  • (b) Part VII, Subpart 5 of the Canadian Aviation Regulations (CARs) — Airline Operations
  • (c) Standard 725 of the CARs — Airline Operations – Aeroplanes
  • (d) Transport Canada Publication (TP) 4711 — Air Operator Certification Manual
  • (e) Form 26-0047 - Air Operator Certificate Application — Contact and Personnel (AOC Part I)
  • (f) TP 12295 — Flight Attendant Manual Standard
  • (g) TP 12296 — Flight Attendant Training Standard
  • (h) AC 400-004 Industry Invigilation of Computer Delivered Examinations

2.2 Cancelled documents

• (1) As of the effective date of this document, the following document is cancelled:
  • (a) Commercial and Business Aviation Advisory Circular (CBAAC) 0115R2, 2007-04-16 — Process for Approval of a Flight Attendant Manager.

2.3 Definitions and abbreviations

• (1) The following definitions are used in this document:
  • (a) Air Operator: means the holder of an air operator certificate.
  • (b) Air Operator Certificate: means a certificate issued under Part VII that authorizes the holder of the certificate to operate a commercial air service.
  • (c) Commercial Air Service: means any use of aircraft for hire or reward.
  • (d) Crew Member: means a person who is assigned to duty in an aircraft during flight time.
  • (e) Flight Attendant Manager Candidate: means a person who the air operator has deemed competent to hold the position of the flight attendant manager and who has been identified by the air operator to complete the flight attendant manager examination.
  • (f) Flight Attendant Manager Nominee: means a flight attendant manager candidate who has successfully passed the flight attendant manager examination and has been nominated by an air operator to complete the flight attendant manager interview and become the flight attendant manager.
  • (g) Flight Attendant Manager: means the person who has been approved by the Minister in accordance with the CASS, is employed on a full-time basis, and performs the functions related to the position of flight attendant manager in accordance with subparagraph 705.07(2)(b)(iv) of the CARs.
  • (h) Flight Attendant: means a crew member, other than a flight crew member, who has been assigned duties to be performed in the interest of the passengers in a passenger-carrying aircraft.
  • (i) Flight Crew Member: means a crew member assigned to act as pilot or flight engineer of an aircraft during flight time.
  • (j) Specific Approval: an approval which is documented in the operations specification. The term is interchangeable with Special Authorization.
  • (k) Special Authorization: an approval which is documented in the operations specifications. The term is interchangeable with Specific Approval.
• (2) The following abbreviations are used in this document:
  • (a) AC: Advisory Circular
  • (b) AOC: Air Operator Certificate
  • (c) CARs: Canadian Aviation Regulations
  • (d) CASI: Civil Aviation Safety Inspector
  • (e) CASS: Commercial Air Service Standards
  • (f) COM: Company Operations Manual
  • (g) SA: Special Authorization/Specific Approval
  • (h) SFC: Safety Features Card
  • (i) SOP: Standard Operating Procedure
  • (j) TCCA: Transport Canada Civil Aviation
  • (k) TP: Transport Canada Publication
  • (l) TP 12295: Flight Attendant Manual Standard
  • (m) TP 12296: Flight Attendant Training Standard
  • (n) TTL: Team Technical Lead

3.0 Background

3.1 General

• (1) Air operators shall have managerial personnel who have been approved by the Minister in accordance with the CASS. Where flight attendants are required for the operation, each air operator is required to employ a flight attendant manager in accordance with subparagraph 705.07(2)(b)(iv) of the CARs.
• (2) The flight attendant manager approval process has been developed by TCCA to:
  • (a) Provide assessment criteria, procedures and documentation;
  • (b) Ensure that the approval process is consistent on a national basis;
  • (c) Identify a single point of contact within an air operator’s organization for all cabin safety related issues; and
  • (d) Ensure that each approved flight attendant manager has the required qualifications for the position, fully understands associated responsibilities and is willing to accept those responsibilities.
• (3) The flight attendant manager approval process has been designed in five phases:
  • (a) Phase 1 - The air operator selects a person or persons to be considered flight attendant manager candidate(s) for appointment to the position of a flight attendant manger and submits an application(s) to TCCA for approval;
  • (b) Phase 2 - The Flight attendant manager candidate(s) complete the flight attendant manager examination;
  • (c) Phase 3 - The air operator identifies and selects a flight attendant manger candidate who has successfully written the flight attendant manager examination, and notifies, in writing, their principal cabin safety inspector which candidate will be nominated to complete the interview process;
  • (d) Phase 4 - The appropriate region will establish a mutually agreed upon date for the interview in consultation with the air operator, the flight attendant manager nominee and TCCA personnel; and
  • (e) Phase 5 - If the interview is successful, the air operator is notified that the person is approved to hold the position of flight attendant manager.
• (4) Air operators should provide this AC and additional information related to the position to a potential flight attendant manager candidate, in order for the candidate to prepare to demonstrate to the Minister that they have the ability and knowledge to fulfil the responsibilities of the position.

3.2 Approval situations

• (1) Air operators may select a person for the position of flight attendant manager for the following two reasons:
  • (a) During certification, when there is a request for issuance or amendment to an air operator’s certificate; or
  • (b) The replacement of the flight attendant manager or flight attendant manager candidate.

3.3 Eligibility

• (1) The intent of the requirement for an air operator to have a flight attendant manager is to ensure that there is a single person employed by each air operator who is responsible for the professional standards of flight attendants.
• (2) It is the flight attendant manager who will be the point of contact used by TCCA for all cabin safety related regulatory issues, except as follows:
  • (a) Where it has been mutually agreed between the operator and TCCA that this will not be the case; or
  • (b) Where specific flight attendant manager duties have been delegated to another individual, the delegate, and not the flight attendant manager may be designated as the point of contact regarding those issues.

    Note: Where this option is exercised, responsibility may not be further delegated to another individual.

4.0 Document history

• (1) CBAAC 0115R2, 2007-04-16 — Process for Approval of a Flight Attendant Manager
• (2) CBAAC 0115R, 2001-04-06 — Process for Approval of a Flight Attendant Manager
• (3) Air Carrier Advisory Circular (ACAC) 0115, 1997-04-11 — Process for Approval of a Flight Attendant Manager

5.0 Contact us

For more information, please contact:
Commercial Flight Standards, AARTF
E-mail: AARTFInfo-InfoAARTF@tc.gc.ca

We invite suggestions for amendment to this document. Submit your comments to:
Standards Branch Documentation Services
E-mail: AARTDocServices-ServicesdocAART@tc.gc.ca

Original signed by

Stacey Mason
Director, Standards
Civil Aviation

Appendix A — Conditions for the approval of a flight attendant manager

1.0 Approval process

1.1 Phase 1 – Identification of candidates

• (1) The air operator identifies the flight attendant manager candidate(s) for appointment to the position of flight attendant manager.
• (2) For each flight attendant manager candidate proposed, the air operator completes a form 26-0047 Air Operator Certificate Application – Contact and Personnel (AOC Part I)
  • (a) All 26-0047 forms are submitted by the air operator to TCCA.

1.2 Phase 2 – Examination

• (1) The examination is a closed book exam and is designed to evaluate the candidate(s) knowledge of the CARs, the CASS, the Flight Attendant Manual Standard, the Flight Attendant Training Standard, other information related to cabin safety, and the duties assigned to the flight attendant manager.
• (2) Candidates must have knowledge of the following subjects, as is necessary, for the performance of the duties assigned to a flight attendant manager:
  • (a) Canadian Aviation Regulations;
  • (b) Commercial Air Service Standards;
  • (c) Flight Attendant Manual Standard; and
  • (d) Flight Attendant Training Standard.
• (3) When a flight attendant manager candidate does not achieve the passing grade of 70% during the examination, the person will be required to complete a successful rewrite of the examination before moving to the interview phase of the approval process. Please see Appendix B, Item number 6 for more details.

  Note: Where an initial AOC application is involved, this situation has the potential to delay the issuance of the AOC.

1.3 Phase 3 – Nomination

• (1) Following successful completion of the examination, and multiple flight attendant manager candidates are successful, the air operator may only nominate one flight attendant manager nominee for an interview.
• (2) The air operator shall provide the cabin safety inspector with the nominee’s résumé.

1.4 Phase 4 – Interview

• (1) The purpose of the interview is to enable the nominee to demonstrate the ability to fulfill the responsibilities of the position as required by clause 725.07(2)(d)(i)(C) of the CASS.
• (2) The interview process is mandatory and is normally conducted by two TCCA representatives, consisting of a Team Technical Lead (TTL), Specialties, or TTL, Cabin Safety/Aviation Health Safety Officer, and a Civil Aviation Safety Inspector (CASI), Cabin Safety.
• (3) Where it is determined during the interview process that a flight attendant manager nominee does not meet the requirements, the air operator will be advised in writing.

  Note: Where an initial AOC application is involved, this situation has the potential to delay the issuance of the AOC.

1.5 Phase 5 – Approval/notification

• (1) When a nominee demonstrates that they meet the requirements and have demonstrated to the Minister that they have the ability to fulfil the responsibilities of the position of a flight attendant manager, the air operator will be notified in writing that the person is approved to hold the position of flight attendant manager.

2.0 Candidate/nominee information

• (1) Please see appendices E through I for a list of references and study guides associated with the responsibilities of a flight attendant manager.
• (2) Flight attendant manager candidates and nominees should understand the information found in the appendices related to cabin safety.
• (3) The flight attendant manager will need to be familiar with the:
  • (a) Content requirements of the COM;
  • (b) Role the COM plays in the day-to-day operations of an air operator;
  • (c) Way the flight attendant manual and SOPs relate to the COM;
  • (d) Approval and amendment process of the COM; and
  • (e) Necessity of cross-referencing information between documents to ensure consistency and compatibility of content.
• (4) The flight attendant manager will need to know and understand the content of the AOC and any applicable Special Authorization/Specific Approvals (SAs):
  • (a) The requirement for an AOC;
  • (b) How the document is structured;
  • (c) The purpose; and
  • (d) SAs that may impact the flight attendant manager’s area of responsibility.
• (5) The flight attendant manager is expected to demonstrate a thorough understanding and knowledge of the administrative and practical responsibilities and procedures associated with the position. This will include, as applicable, the methods of:
  • (a) Assuring a current and approved flight attendant manual and flight attendant training program are in place;
  • (b) Issuing directives and notices to flight attendants;
  • (c) Distributing accident, incident and occurrence reports;
  • (d) Processing and evaluating any cabin crew reports;
  • (e) Supervising flight attendants;
  • (f) Assuming responsibilities delegated by the operations manager;
  • (g) Training of flight attendants in accordance with the approved flight attendant training program;
  • (h) Maintaining flight attendant training records;
  • (i) Liaising with other company departments;
  • (j) Developing safety features cards;
  • (k) In their absence, delegating all responsibilities to another qualified individual; and
  • (l) Administering and communicating as necessary to fulfill the foregoing responsibilities.

3.0 Process overview

• (1) Below is a simplified step-by-step guide developed as a quick reference to inform air operators of the process of approval for a flight attendant manager.
  • (a) The air operator identifies up to two flight attendant manager candidates to complete the examination;
  • (b) The air operator completes the 26-0047 form for each flight attendant manager candidate. This form is submitted to the air operator’s principal cabin safety inspector;
  • (c) The air operator’s principal cabin safety inspector completes a review of the 26-0047 form and contacts the flight attendant manager candidate(s). The principal cabin safety inspector then will acknowledge receipt of the 26-0047 form to the air operator with exam request section completed;
  • (d) The flight attendant manager candidates or the air operator schedules the flight attendant manager examination with their local Transport Canada Centre (TCC) or the air operator’s principal cabin safety inspector;
  • (e) The flight attendant manager candidate arrives at the local TCC with a photo ID which will be used to verify that the candidate has been selected by the air operator to complete the flight attendant manager examination;
  • (f) Once the examination is completed, the flight attendant manager candidate will be notified in writing if the examination was unsuccessful. This statement will also include the earliest date possible that a candidate may rewrite the examination;
  • (g) The principal cabin safety inspector will also inform, in writing, if the candidate was successful;
  • (h) Each successful exam is valid for a period of 24 months.
  • (i) The air operator then selects one flight attendant manager candidate to be nominated for the interview;
  • (j) The air operator, the flight attendant manager nominee and TCCA personnel select a mutually agreed upon date for the interview;
  • (k) Once the interview is completed, if successful, the air operator will be notified in writing by the principal cabin safety inspector;
  • (l) Finally, the principal cabin safety inspector will complete the associated requirements of TP 4711 job aids and the flight attendant manager will then be considered approved to hold the position.

Appendix B — Guidance for the approval of a flight attendant manager

1.0 Overview

• (1) The matrix below provides specific guidance corresponding to the conditions specified for the process for the approval of a flight attendant manager, which appears in Appendix A of this AC.
• (2) Each row of the matrix provides:
  • (a) An item number to identify the portion of the text;
  • (b) The specific condition of the process for the approval of a flight attendant manager to be discussed; and
  • (c) The corresponding guidance information related to that specific condition.

Appendix C — Compliance checklist

1.0 Overview

• (1) The matrix below serves as a guide to air operators and TCCA personnel regarding the step-by-step process applicable to the approval of a flight attendant manager.
• (2) This matrix provides:
  • (a) A reference to the conditions found in appendix A;
  • (b) The assessment of the nominee to hold the position of flight attendant manager; and
  • (c) An area to record the details of the air operator’s and nominee’s process through the approval of a flight attendant manager.
• (3) This matrix can be reproduced and altered locally.

Appendix D — Applicable regulations

1.0 Overview

• (1) This appendix outlines the CARs and CASS that are applicable to:
  • (a) the process of the approval of a flight attendant manager;
  • (b) the area of responsibility of a flight attendant manager.

    Caution: The regulations and standards listed below are not necessarily complete and up-to-date. Air operators, flight attendant managers, and nominees are responsible for compliance with all applicable provisions.

1.1 Part VII Subpart 5 of the CARs

Appendix E — Study and reference guide – Aeronautics Act

1.0 Legislative references

• (1) Appendix E provides related references to the Aeronautics Act that may be asked about during the examination or interview.

1.1 Aeronautics Act

• (1) Interpretation
  • (a) Interpretation;
  • (b) Part I – Aeronautics:
    • (i) Application of Part;
    • (ii) Responsibilities of Minister;
    • (iii) Aviation Security;
    • (iv) General Regulatory Powers;
    • (v) General Provisions Respecting Regulations, Orders, etc.
    • (vi) Interim Orders;
    • (vii) Measures Relating to Canadian Aviation Documents;
    • (viii) Prohibitions, Offences and Punishment;
    • (ix) Procedure Pertaining to Certain Contraventions;
    • (x) Enforcement.

Appendix F — Study and reference guide – Canadian Aviation Regulations

1.0 Canadian Aviation Regulations

• (1) Flight attendant manager candidates and nominees may be questioned during the examination or during the interview on information found within the CARs, including but not limited to the following:

1.1 Part I - General Provisions

• (1) Subpart 1 – Interpretation:
  • (a) 101.01(1); Interpretation
• (2) Subpart 7 – Safety Management System Requirements:
  • (a) 107.03; Safety Management System
  • (b) 107.04; Size

1.2 Part VI - General Operating and Flight Rules

• (1) Subpart 2 - Operating and Flight Rules

  Division I – General:

  • (a) 602.03; Alcohol or Drugs – Crew Members
  • (b) 602.05; Compliance with Instructions
  • (c) 602.06; Smoking
  • (d) 602.11; Aircraft Icing

  Division II – Operational and Emergency Equipment:

  • (a) 602.60; Requirements for Power-Driven Aircraft
  • (b) 602.61; Survival Equipment
  • (c) 602.62; Life Preservers and Floatation Devices

  Division IV – Pre-Flight and Fuel Requirements:

  • (a) 602.86; Carry-on Baggage, Equipment and Cargo

• (2) Subpart 5 - Aircraft Requirements

  Division I – Aircraft Requirements – General:

  • (a) 605.24; Shoulder Harness Requirements
  • (b) 605.25; General Use of Safety Belts and Restraint Systems
  • (c) 605.26; Use of Passenger Safety Belts and Restraint Systems
  • (d) 605.27; Use of Crew Member Safety Belts
  • (e) 605.28; Child Restraint Systems
  • (f) 605.31; Oxygen Equipment and Supply

1.3 Part VII - Commercial Air Services

• (1) Subpart 0 – General

  General;

  Division II.1 – Portable Electronic Devices:

  • (a) 700.12; Portable Electronic Devices

• (2) Subpart 5 - Airline Operations

  Division I – General:

  • (a) 705.01; Application

  Division II – Certification:

  • (a) 705.07; Issuance or Amendment of Air Operator Certificate
  • (b) 705.08; Contents of Air Operator Certificate

  Division III – Flight Operations:

  • (a) 705.16; Exceptions
  • (b) 705.18; General Operational Information
  • (c) 705.27; Admission to Flight Deck
  • (d) 705.28; Seats for Cabin Safety Inspectors
  • (e) 705.40; Passenger and Cabin Safety Procedures
  • (f) 705.41; Flight Attendant Stations
  • (g) 705.42; Carry-On Baggage
  • (h) 705.43; Briefing of Passengers
  • (i) 705.44; Safety Features Cards and Supplement Briefing Card
  • (j) 705.45; Closing and Locking of Flight Deck Door

  Division V – Aircraft Equipment Requirements:

  • (a) 705.71; Protective Breathing Equipment
  • (b) 705.76; Lavatory Fire Protection
  • (c) 705.78; Floor Proximity Emergency Escape Path Markings
  • (d) 705.79; Flashlight Stowage

  Division VI – Emergency Equipment:

  • (a) 705.89; Megaphones
  • (b) 705.90; First Aid Kits
  • (c) 705.91; Emergency Medical Kit
  • (d) 705.93; Hand-held Fire Extinguishers
  • (e) 705.94; Portable Oxygen
  • (f) 705.97; Flashlights

  Division VII – Personnel Requirements:

  • (a) 705.109; Flight Attendant Qualifications
  • (b) 705.113; Validity Period

  Division VIII – Training:

  • (a) 705.124; Training Program
  • (b) 705.127; Training and Qualification Records

  Division IX – Manuals:

  • (a) 705.134; Requirements relating to Company Operational Manual
  • (b) 705.135; Contents of Company Operational Manual
  • (c) 705.139; Flight Attendant Manual

  Division XI – Interference with a Crew Member:

  • (a) 705.171; Interpretation
  • (b) 705.173; Training

  Division XII – Flight Attendants and Emergency Evacuation:

  • (a) 705.200; Interpretation
  • (b) 705.201; Minimum Number of Flight Attendants
  • (c) 705.202; Notice
  • (d) 705.205; Carrying Out a Demonstration of Emergency Evacuation Procedures
  • (e) 705.220; In-Charge Flight Attendant
  • (f) 705.221; Incapacitated Flight Attendant
  • (g) 705.226; Single-aisle Aeroplane
  • (h) 705.227; Standardization

Appendix G — Study and reference guide – Commercial Air Service Standards

1.0 Commercial Air Service Standards

• (1) Flight attendant manager candidates may be questioned during the examination on information found within the CASS.

1.1 Standard 725 – Airline Operations

• (1) Division I – General:
  • (a) 725.07; Issuance or Amendment of Air Operator Certificate
• (2) Division III - Flight Operations:
  • (a) 725.31; Crew Member Briefing
  • (b) 725.40; Passenger and Cabin Safety Procedures
  • (c) 725.41; Flight Attendant Stations
  • (d) 725.43; Briefing of Passengers
  • (e) 725.44; Safety Features Card and Supplemental Briefing Card
• (3) Division VI - Emergency Equipment:
  • (a) 725.91; Emergency Medical Kit
• (4) Division VIII – Training:
  • (a) 725.124(1); Training Standard
  • (b) 725.124(3); Training Facilities
  • (c) 725.124(5); Company Indoctrination Training
  • (d) 725.124(23); Aeroplane Surface Contamination Training
  • (e) 725.124(30); Survival Training
  • (f) 725.124(34); Line Indoctrination Training for Flight Attendants
  • (g) 725.124(39); Crew Resource Management Training
  • (h) 725.124(42); Carry-on Baggage Control Program Training
  • (i) 725.124(46); Safe Movement of Passengers to and From the Aeroplane
  • (j) 725.124(47); Fuelling with Passengers on Board – Emergency Evacuation Procedures Training
  • (k) 725.124(51); Flight Deck Admission Control Training
  • (l) 725.124(56); Unruly Passenger and Interference with a Crew Member Training Program
  • (m) 725.124(57); In-Charge Flight Attendant Training Program
  • (n) 725.124(58); Training for Flight Attendants Assigned to Open More than One Exit During an Aeroplane Emergency Evacuation

Appendix H — Study and reference guide – Flight Attendant Manual Standard

1.0 Flight Attendant Manual Standard

• (1) The flight attendant manager candidate should understand:
  • (a) The requirements for a flight attendant manual, in accordance with section 705.139 of the CARs;
  • (b) How the Flight Attendant Manual Standard is structured; and
  • (c) How to use the document when developing a flight attendant manual.
• (2) The flight attendant manager candidate will also need to have an understanding of:
  • (a) The regulatory approval and amendment process as it relates to the flight attendant manual; and
  • (b) The necessity of cross-referencing information in both the company operations manual and air operator standard operating procedures, as applicable to verify the consistency and compatibility of content.
• (3) Flight attendant manager candidates should understand the differences and the requirements of Part A and Part B of the Flight Attendant Manual Standard.
• (4) Regardless of the flight attendant manager candidate’s current air operator procedures, the candidate should be aware and understand the requirements of the Flight Attendant Manual Standard in relation to the CARs.
• (5) The flight attendant manager candidate should be able to identify the applicable portions of the Flight Attendant Manual Standard, and its effect on the nominee’s air operator’s flight attendant manual and procedures.

Appendix I — Study and reference guide – Flight Attendant Training Standard

1.0 Flight Attendant Training Standard

• (1) The Flight Attendant Training Standard establishes the minimum requirements for compliance with section 705.124 of the CARs with respect to flight attendant training.
• (2) The flight attendant manager candidate should have an understanding of:
  • (a) how the Flight Attendant Training Standard is structured;
  • (b) how to apply the document when developing a flight attendant training program; and
  • (c) the regulatory approval and amendment process as it relates to the flight attendant training program.
• (3) Flight attendant manager candidates should understand:
  • (a) the applicable parts of the Flight Attendant Training Standard; and
  • (b) the differences between the Introduction, Initial Training, Annual Training, Requalification Training and Aircraft Type Training.
• (4) Flight attendant manager candidates should review the different types of flight attendant drills required in both Initial Training and Annual Training, and the intervals in which those drills are required by the Flight Attendant Training Standard.
• (5) Regardless of the flight attendant manager candidate’s current air operator procedures, the candidate should be aware and understand the requirements of the Flight Attendant Training Standard in relation to the CARs.
• (6) The flight attendant manager candidate should be able to identify the applicable portions of the Flight Attendant Training Standard, and its effect on the nominee’s air operator’s flight attendant training program.

Appendix J — Practice examination questions

1.0 Sample examination questions

• (1) A person may not act as a crew member within how many hours after consuming an alcoholic beverage?
  • (a) 8 hours.
  • (b) 10 hours.
  • (c) 12 hours.
  • (d) 24 hours.
• (2) Every passenger on board an aircraft shall comply with the instructions given by:
  • (a) Any crew member.
  • (b) The in-charge flight attendant.
  • (c) The flight crew members.
  • (d) The pilot-in-command.
• (3) No person shall smoke on board an aircraft:
  • (a) At all times.
  • (b) During take-off or landing.
  • (c) Unless the aircraft is equipped with an operative smoke detector.
  • (d) Unless they are the sole passenger on the flight.
• (4) When referring to aircraft icing, critical surfaces mean:
  • (a) The wings and tail section of an aircraft.
  • (b) The wings of an aircraft.
  • (c) The wings, control surfaces, rotors, propellers, horizontal stabilizers, vertical stabilizers or any other stabilizing surfaces of an aircraft.
  • (d) The wings, tail section and engines of an aircraft.
• (5) No person shall operator an aircraft over water beyond a point where the aircraft could reach shore unless:
  • (a) A life preserver, individual flotation device or personal flotation device is carried on board for each person.
  • (b) A life preserver, individual flotation device or personal flotation device is carried on board for each passenger.
  • (c) A life preserver, individual flotation device or personal flotation device is carried on board for each crew member.
  • (d) The statement is false, a life preserver, individual flotation device or personal flotation device is only required for aircraft operating more than 50 nautical miles from shore.
• (6) No person shall operate a transport category aeroplane unless each flight attendant seat is equipped with:
  • (a) A safety belt that includes a shoulder harness.
  • (b) A safety belt.
  • (c) Fire extinguisher and PBE provisions.
  • (d) Stowage provisions for personal items.
• (7) Crew members of an aircraft shall be seated at their stations:
  • (a) During take-off and landing.
  • (b) At any time that the pilot-in-command directs.
  • (c) In the case of crew members who are flight attendants, at any time that the in-charge flight attendant directs flight attendants to remain seated.
  • (d) All of the above.
• (8) Oxygen supply must be available for all passengers for the entire period of flight at cabin-pressure-altitudes exceeding:
  • (a) 10,000 feet
  • (b) 13,000 feet
  • (c) 19,000 feet
  • (d) 29,000 feet
• (9) An air operator may allow the use of a portable electronic device if the air operator has:
  • (a) Validated that the use of the PED will not adversely affect the operation of the aircraft.
  • (b) The air operator’s company operations manual contains procedures for when during flight a PED may be used.
  • (c) The air operator’s flight attendant manual contains firefighting procedures for the PEDs approved for use.
  • (d) The air operator’s flight attendant training program includes the technical information related to the PEDs that have been approved for use.
• (10) Subpart 705 of the Canadian Aviation Regulations applies in respect of the operation by a Canadian air operator, in an air transport service or in aerial work involving sightseeing operations, which of the following aircraft?
  • (a) A multi-engined aircraft, other than a turbo-jet-powered aeroplane, that has a MCTOW of 8 618 kg (19,000 pounds) or less and a seating configuration, excluding pilot seats, of nine or less.
  • (b) A turbo-jet-powered aeroplane that has a maximum zero fuel weight of 22 680 kg (50,000 pounds) or less and for which a Canadian type certificate has been issued authorizing the transport of not more than 19 passengers.
  • (c) An aeroplane or helicopter approved for commercial services for the carriage on board persons other than flight crew members.
  • (d) An aeroplane, other than an aeroplane authorized to operate under Subpart 4, that has a MCTOW of more than 8 618 kg (19,000 pounds) or for which a Canadian type certificate has been issued authorizing the transport of 20 or more passengers.
• (11) The Minister shall, on receipt of an application, issue or amend an air operator certificate where the applicant demonstrates to the Minister the ability to:
  • (a) Adhere to the Canadian Aviation Regulations.
  • (b) Establish and maintain an approved maintenance organization.
  • (c) Employ an accountable executive.
  • (d) Meet training program requirements.
• (12) An air operator certificate shall contain which of the following elements:
  • (a) Both (b) and (c) are correct.
  • (b) The legal name, trade name and address of the air operator.
  • (c) The main base, scheduled points, and if applicable, sub-bases.
  • (d) The names and titles of management personnel, including the flight attendant manager.
• (13) An air operator shall ensure that only the following persons are admitted to the flight deck of an aircraft:
  • (a) A crew member.
  • (b) A member of the media, approved by the air operator and the pilot-in-command.
  • (c) A family member of an employee travelling for personal reasons.
  • (d) The accountable executive.
• (14) An air operator shall provide a cabin safety inspector who is preforming an in-flight cabin inspection:
  • (a) Extra time allotted for a briefing and debriefing with all crew members prior to passengers embarking and after passengers have disembarked.
  • (b) With a confirmed passenger seat in the passenger compartment.
  • (c) With a flight attendant seat, at the request of a cabin safety inspector.
  • (d) With any passenger seat, as requested by the cabin safety inspector to conduct an in-flight cabin inspection.
• (15) An air operator shall establish procedures to ensure that:
  • (a) Flight attendants have the ability to contact an air operator’s health and safety officer.
  • (b) Flight attendants meet the requirements of the crew member’s maximum duty periods.
  • (c) Flight attendants understand the requirements for arriving to an aircraft in order to allow for an on-time departure.
  • (d) Passengers move to and from the aircraft and embark and disembark safely.
• (16) Each flight attendant station shall be approved by the Minister in accordance with:
  • (a) The aircraft flight manual.
  • (b) The aircraft manufacture’s specifications.
  • (c) The Commercial Air Service Standards.
  • (d) The master minimum equipment list.
• (17) Every air operator shall establish a carry-on baggage control program that:
  • (a) Identifies which types of animals may be considered carry-on baggage or which types of animals must travel in the cargo hold of an aircraft.
  • (b) Is approved by the Minister and in accordance with the Commercial Air Service Standards.
  • (c) Is in accordance with the air operator’s company operations manual.
  • (d) Meets the specifications specified by the aircraft manufacture.
• (18) An air operator shall ensure that each person who is seated next to a window emergency exit is:
  • (a) Capable of operating the emergency exit.
  • (b) Informed not to use a portable electronic device during critical phases of flight.
  • (c) Made aware of how to operate that exit.
  • (d) Given the emergency evacuation commands used for that exit.
• (19) How many copies of a supplemental briefing card must be carried on board each aircraft in an air operator’s fleet?
  • (a) Two
  • (b) Four
  • (c) Six
  • (d) Eight
• (20) The flight deck door must be closed and locked:
  • (a) From the moment the passenger entry door is closed.
  • (b) Prior to movement on the surface.
  • (c) Prior to passengers boarding the aircraft.
  • (d) Prior to starting the engines.
• (21) The number of units of protective breathing equipment required on board an aircraft shall not be less than:
  • (a) One half of the total number flight attendants.
  • (b) One half of the total number of crew members.
  • (c) The number of flight attendants assigned to duty.
  • (d) The number of required flight attendants.
• (22) No person shall operate an aircraft unless the aircraft is equipped with an interphone system that:
  • (a) Can be operated by passengers to contact flight crew members during an emergency.
  • (b) Can be operated independently of the public address system.
  • (c) If applicable, can be operated while additional interphone systems are in use.
  • (d) Is not reliant on the aircraft’s power system.
• (23) No person shall operate an aircraft unless each lavatory in the aircraft is equipped with a smoke detector system or equivalent that provides a warning light or audible warning in the passenger compartment that can be readily detected by a flight attendant, taking into consideration the positing of flight attendants throughout the passenger compartment during the flight, or:
  • (a) A fire extinguisher, in addition to the lavatory waste fire extinguisher, that is easily accessible to passengers and crew members.
  • (b) A procedure for flight attendants to check lavatories for smoke and/or fires every 15 minutes.
  • (c) A smoke vent at the top of the lavatory door.
  • (d) A warning light in the cockpit
• (24) Floor proximity emergency escape path markings are required to operate, with passengers on board, aeroplanes for which the initial type certificate was issued after:
  • (a) January 1, 1958.
  • (b) January 1, 1968.
  • (c) January 1, 1978.
  • (d) January 1, 1988.
• (25) No person shall operate an aircraft unless it is equipped with flashlight stowage provisions that are accessible from:
  • (a) All of the provided responses are correct.
  • (b) Each emergency exit.
  • (c) Each passenger entry door.
  • (d) Each required flight attendant seat.
• (26) The number of portable battery-powered megaphones required to be carried on board an aircraft with 71 passenger seats and readily available for use by flight attendants is:
  • (a) One
  • (b) Two
  • (c) Three
  • (d) Four
• (27) For an aircraft equipped with 188 passenger seats, an air operator shall have installed how many first aid kits?
  • (a) One kit
  • (b) Two kits
  • (c) Three kits
  • (d) Four kits
• (28) An emergency medical kit shall be carried on board an aircraft that has a seating configuration of:
  • (a) 99 seats, excluding crew seats.
  • (b) 100 seats, excluding crew seats.
  • (c) 101 seats, excluding crew seats.
  • (d) 149 seats, excluding crew seats.
• (29) The following number of hand-held fire extinguishers shall be conveniently located, readily available for immediate use and uniformly distributed throughout the passenger compartment on each deck:
  • (a) 1 to 60 passenger seats, four extinguishers.
  • (b) 1 to 60 passenger seats, three extinguishers.
  • (c) 61 to 200 passenger seats, four extinguishers.
  • (d) 61 to 200 passenger seats, three extinguishers.
• (30) Above which flight level, shall no person operate a pressurized aircraft unless there is readily available to each flight attendant on board portable oxygen equipment with a 15-minute supply of oxygen?
  • (a) FL 180
  • (b) FL 190
  • (c) FL 250
  • (d) FL 290
• (31) Each required flight attendant shall have a [blank space for the answer] readily available for use.
  • (a) First aid manual
  • (b) Flashlight
  • (c) Restricted area identification card.
  • (d) Timepiece
• (32) No person may act as a flight attendant on board an aircraft unless the person has successfully completed the air operator’s training program and has successfully completed line indoctrination training within:
  • (a) 24 hours after completing the air operator’s training program.
  • (b) 7 days after completing the air operator’s training program.
  • (c) 90 days after completing the air operator’s training program.
  • (d) 365 days after completing the air operator’s training program.
• (33) The validity period of a line check or training expires on the:
  • (a) First day of the thirteenth month following the month in which the training was completed.
  • (b) The last day of the twelfth month following the month in which the training was completed.
  • (c) The first day of the sixth month following the month in which the training was completed.
  • (d) The last day of the thirteenth month following the month in which the training was completed.
• (34) An air operator’s training program shall include, for flight attendants:
  • (a) Aviation indoctrination training, initial training, annual training and emergency evacuation training.
  • (b) Aviation indoctrination, line indoctrination training, in-charge training (where applicable), and initial and annual training.
  • (c) Company indoctrination training, aircraft type training, service training, and emergency evacuation training.
  • (d) Initial and annual training.
• (35) If approved by the Minister, rather than conducting emergency training on an aircraft, an air operator may choose to use:
  • (a) A cabin emergency evacuation trainer.
  • (b) A flight attendant training simulator.
  • (c) A mock-up of an aircraft.
  • (d) An inoperative aircraft, if the emergency escape slides are operative for the safety of the flight attendant trainees.
• (36) Operational Personnel means an air operator’s employees whose duties require that they interact directly with persons on board or about to board an aircraft and includes:
  • (a) Crew members, gate and check-in staff and their immediate supervisors.
  • (b) Crew members, gate and check-in staff and ground staff.
  • (c) Gate and check-in staff and ground staff.
  • (d) None of the above.
• (37) An air operator that has selected a ratio of one flight attendant for each unit of 40 passengers or for each portion of such a unit shall assign how many flight attendants to duty for an aircraft with 158 passengers on board?
  • (a) Three
  • (b) Four
  • (c) Five
  • (d) Six
• (38) An air operator who decides to introduce a model of aeroplane into its fleet for the purposes of carrying passengers shall:
  • (a) Provide the Minister a list of flight attendants assigned to duty on board the aircraft, and the training records for those flight attendants, during the aeroplanes initial 50 flight segments upon certification of the aircraft.
  • (b) Provide flight attendants the opportunity to conduct, either as a crew member or a passenger, an emergency evacuation drill outlined in the Flight Attendant Training Standard.
  • (c) Conduct a group line indoctrination training flight for flight attendants assigned to duty on board the model of aeroplane.
  • (d) Carry out a successful demonstration of its emergency evacuation procedures for the model of aeroplane.
• (39) An air operator shall not allow an individual to act as an in-charge flight attendant unless the individual has successfully completed:
  • (a) At minimum, one year of operational experience.
  • (b) In-charge training as a part of the air operator’s training program.
  • (c) The air operator’s initial training program.
  • (d) The air operator’s requalification training program.
• (40) An air operator shall not permit passengers to remain on board an aeroplane during an intermediate stop unless:
  • (a) All of the floor level exits remain armed to provide for passenger egress.
  • (b) At least one floor level exit remains armed to provide for passenger egress.
  • (c) At least one floor level exit remains open and one floor level exit remains armed to provide for passenger egress.
  • (d) At least one floor level exit remains open to provide for passenger egress.
• (41) Select, from the list below, the correct parts of an air operator’s flight attendant manual that shall be approved by Transport Canada.
  • (a) Part A
  • (b) Part A and Part B
  • (c) Part A, Part B and any additional information included in an air operator’s flight attendant manual.
  • (d) Part B
• (42) Choose the correct statement:
  • (a) Each flight attendant shall be issued a flight attendant manual
  • (b) In-charge flight attendants shall be issued a flight attendant manual.
  • (c) It is the air operator’s responsibility to keep up-to-date, an individual flight attendant’s flight attendant manual.
  • (d) Part B of an air operator’s flight attendant manual requires approval by Transport Canada.
• (43) Operational experience is required during the first year with each air operator following line indoctrination. Requalification and annual training is required where the person has not acted as a crew member at least once in each:
  • (a) 30-day period following line indoctrination.
  • (b) 60-day period following line indoctrination.
  • (c) 90-day period following line indoctrination.
  • (d) 120-day period following line indoctrination.
• (44) If a period of more than 36 months has elapsed since the last required annual training with an air operator a flight attendant would require:
  • (a) Annual training and line indoctrination training.
  • (b) Initial training.
  • (c) Requalification training and annual training.
  • (d) Requalification training, annual training and line indoctrination training.
• (45) Air operator means:
  • (a) An enterprise approved by the Minister to offer, for revenue, aerial operations to passengers both domestically and internationally.
  • (b) An enterprise conducting aerial operations for the movement of passengers.
  • (c) An enterprise undergoing the certification process for a commercial air service.
  • (d) The holder of an air operator certificate.
• (46) [blank space for the answer] means any device, other than a safety belt, that is designed to restrain, seat or position a person that conforms to the applicable standards of airworthiness:
  • (a) Child restraint system
  • (b) Combination lap belt and shoulder harness
  • (c) Infant restraint system
  • (d) Shoulder harness
• (47) Define the term infant:
  • (a) Under 6 months of age
  • (b) Under one year of age
  • (c) Under two years of age
  • (d) Under three years of age
• (48) Define the term Act:
  • (a) Aeronautics Act
  • (b) Aviation Act
  • (c) Aviation Occupational Health and Safety Act
  • (d) None of the above.
• (49) Define the term Flight Attendant:
  • (a) Means a person, other than a crew member, who is employed by a commercial air operator under Part VII of the Canadian Aviation Regulations and assigned to perform duties in the interest of passengers in a passenger-carrying aircraft.
  • (b) Means a person who is qualified to perform duties on board an aircraft.
  • (c) Means a crew member who is employed by a commercial air operator under Part VII of the Canadian Aviation Regulations and is assigned to duty in the cabin compartment of a passenger-carrying aircraft.
  • (d) Means a crew member, other than a flight crew member, who has been assigned duties to be performed in the interest of the passengers in a passenger-carrying aircraft.
• (50) The emergency procedures and stowage locations for emergency equipment shall be:
  • (a) Designed with survivability aspects.
  • (b) Established prior to the addition of an aircraft to an air operator’s fleet.
  • (c) Identified throughout all aeroplanes in the air operator’s fleet.
  • (d) Standardized for all aeroplanes in the air operator’s fleet.

Appendix K — Practice examination answer key

1.0 Overview

• (1) Below is the answer key to the sample examination provided in appendix J. Each question has the correct associated regulation, standard, or document reference for review.