ARRIVECAN POST-BORDER QUARANTINE NOTIFICATION ISSUE
Issue:
The ArriveCAN team identified a post-border notification glitch on July 14th 2022, that affected approximately 10,200 Apple device users.
During the period from June 28th to July 20th, and despite having submitted all the required information and their proof of vaccination using the ArriveCAN app, some travellers have received automated quarantine notifications when they should not.
The notification glitch was introduced on the ArriveCAN June 28th V3.0 release. Prior to June 28th, erroneous messages were not being sent to Apple device users as a result of this glitch.
Resolution:
The issue was resolved July 20th, 2022.
The Public Health Agency of Canada (PHAC) notified the impacted travellers to ignore these erroneous messages.
Additional Information:
ArriveCAN remains an important and mandatory tool that help inform public health advice and is an integral part of Canada’s monitoring program for new variants of concern that could pose a threat to the health and safety of Canadians. It collects contact, health and travel information to protect the health and safety of travellers and expedite processing at the border. It is the fastest, easiest and most secure way for travellers to show they meet public health requirements. ArriveCAN is available to download as a free mobile app or it can be accessed on the website at Canada.ca/arrivecan for those who do not wish to download the app or do not have a mobile phone.
As of August 14th 2022, over 1.4 million travellers successfully completed their public health submission and as of August 14th, 2022, there have been 26,023,762 ArriveCAN submissions.
For the week ending August 14th 2022, 99.65% of travellers in air mode used ArriveCAN, 90.27% used it in land mode, and 99.38% used it in marine mode. These numbers include travellers who have completed ArriveCAN both in advance and on site.