Accessible Transportation

The Accessible Transportation Unit provides leadership in the development and promotion of strategies and policies that seek to provide accessibility to the national transportation network without undue obstacles for persons with disabilities, seniors, and other citizens with unique needs.


Intercity Bus Code of Practice

This Code represents a voluntary commitment by intercity bus service operators to serve people with disabilities in a safe and dignified manner. It covers intercity bus operators that transport passengers or passengers and goods by bus between and within the provinces and territories of Canada. If a route in a bus operator’s scheduled service crosses a territorial or provincial boundary, the Code covers all routes offered by this bus operator. The Code also applies to the bus terminals and bus stops or bus agencies operated by these bus operators.

This Code relates to scheduled services, that is, to regular services operated in accordance with a timetable over fixed routes, including suburban and airport bus services operated like scheduled intercity bus services. It does not relate to charter and tour services or to urban transit and school transportation.

Intercity Bus Code of Practice Complaint Process and Form

The Intercity Bus Code of Practice is designed to remove barriers to access for travellers with disabilities when using scheduled intercity bus services in Canada. The Code was developed by intercity bus companies and consumers with disabilities and is monitored by Transport Canada.

If you are a person with a disability and have faced a barrier to your mobility when attempting to travel by intercity bus, you may seek recourse by pursuing a complaint process.

Guide to Accessibility for Intercity Bus Services

The Guide to Accessibility for Intercity Bus Services contains technical and community resources to assist bus operators in implementing the accessibility provisions of the Intercity Bus Code of Practice.


Canada is proud to have hosted the 11th International Conference on Mobility and Transport for Elderly and Disabled Persons (TRANSED) in 2007 under the theme “Benchmarking, Evaluation and Vision for the Future”. The Conference highlighted advances in research, profiled international breakthroughs and explored technological innovations related to the mobility challenges of an aging population and of persons with disabilities, as part of an inclusive society. The Conference also featured an exhibition where participants were given an overview of the deployment of innovation in the field of accessible transportation, as well as an extensive poster session. To obtain a copy of the research papers and/or poster sessions presented at TRANSED 2007, please send your request via e-mail at or by telephone at 1-800-665-6478.