Reconnect to your myTC Account

Step 1: Go back to the GCKey Sign in page and click "Forgot Password" to reset.

Step 2: Provide answers to your security questions (see "I forgot the answers to my GCKey account security questions" below).

Step 3: Enter your new password. Make sure to record your username and password and keep it in a secure location.

You must create a new GCKey account and connect it your myTC account.

Step 1: Sign up for a new GCKey

Step 2: Verify your identity and complete sign-up

Step 3: Sign in to myTC Account using your new GCKey username

Step 4: Register to myTC account using the same e-mail used in your previous myTC Account. You will be prompted with further instructions.

Step 5: Check your email for a validation link from myTC Account. Open the validation link.

Step 6: Start using your reconnected myTC Account. Make sure to record your login name and password and keep it in a secure location.

You must create a new GCKey account and connect it your myTC account.

Step 1: Sign up for a new GCKey

Step 2: Verify your identity and complete sign-up

Step 3: Sign in to myTC Account using your new GCKey username

Step 4: Register to myTC account using the same e-mail used in your previous myTC Account. You will be prompted with further instructions.

Step 5: Check your email for a validation link from myTC Account. Open the validation link.

Step 6: Start using your reconnected myTC Account. Make sure to record your login name and password and keep it in a secure location.

Your myTC Account can only be associated with one type of login: GCKey or Sign-in Partners. You will need to contact Transport Canada Service Desk to resolve this issue.

You will need to contact Transport Canada Service Desk to resolve this issue.

When you registered your two-factor account you were given recovery codes and told to print them or write them down. If you’ve reinstalled your authenticator app, or if your mobile device or security key is lost or damaged, then the only way to recover your two-factor account is by using one of these recovery codes.

Step 1: Find the 12-character recovery code you were given when you set up two-factor authentication.

Step 2: Navigate to the account recovery screen.

Step 3: Enter the 12-character recovery code when asked. Choose a new device or method to provide for two-factor authentication.