Accessibility feedback process at Transport Canada

In July 2019, the Accessible Canada Act strives to make Canada barrier-free by January 1, 2040. To do so the Act requires us to identify, remove and prevent barriers in federal jurisdiction in seven of priority areas.

A "barrier" is anything that keeps a person with a disability from participating fully and equally in society. A "disability" is any physical, mental, intellectual, cognitive, learning, communication or sensory impairment or functional limitation.

We want to hear if you've experienced a barrier while dealing with the department about:

  • working at Transport Canada
  • offices or facilities
  • information communication technologies
  • other communication technologies
  • buying goods, services, or facilities
  • how programs or services are designed or delivered
  • transportation

Feedback on our progress report or our accessibility plan can be provided online through our feedback form or through the email, mail, or phone options listed below.

When asked, we commit to providing these alternate formats as soon as possible and within the time frames listed in the Accessible Canada Regulations and the Accessible Transportation Planning and Reporting Regulations subsection 7(1) and 7(2)alternate formats of our plan can be requested in:

  • print 
  • large print
  • braille
  • audio format
  • an electronic format that’s compatible with adaptive technology meant to help people with disabilities.

By email:

By mail: 

Accessibility Plan Alternate Format Request
Transport Canada 
Tower C, Place de Ville
330 Sparks St
Ottawa, Ontario K1A 0N5

By phone:

Toll-free: 1-866-995-9737  
Telephone: 613-990-2309  
TTY: 1-888-675-6863

Alternate formats will be provided as soon as feasible after the request is received but not later than:

  • For Braille or an audio format: 45 days after the day that the request is received.
  • For any other format: On the 15th day after the day that the request is received.

How we will handle your feedback

Transport Canada's Diversity and Inclusion Action Team will receive your feedback and review it with care.

They will analyze and decide what action to take. They may also contact you to follow-up on your feedback.

If you need to submit your feedback via an alternate method, please print this form and send it by mail to:

Transport Canada
Accessibility Feedback
Tower C, Place de Ville
330 Sparks St
K1A 0N8
Ottawa ON