Regional Reports – Ontario – Services with fees – 2012-2013

From: Transport Canada

Transport Canada - Civil Aviation

Level of Service Summary Regulatory Fee: Yes

Transactions Completed Between: 01/04/2012 to 31/03/2013

For BRANCH:  PA

Date Produced: 20/08/2013 ATS-09

Time Produced: 11:37:40AM

Sub Activity Service Standards Total # of transactions Within Normal Service Standard Level Within Maximum Service Standard Level Within Service Standard Beyond Maximum Service Standard Level Average Days
Normal Days Maximum Days # % # % # % # % Adjusted Average Days
# Adj % Adj # Adj % Adj # Adj % Adj # Adj % Adj
2.9 - Replacement of mutilated lost or destroyed document 5 10 192 121 63% 21 11% 142 74% 50 26% 11.2
126 66% 20 10% 146 76% 46 24% 10.5
2.10 - Request for aircraft history 30 30 1 1 100% 0 0% 1 100% 0 0% 1.0
1 100% 0 0% 1 100% 0 0% 1.0
2.11 - Request for an extension (IFR, IR, MC) 1 5 85 60 71% 14 16% 74 87% 11 13% 6.0
68 80% 9 11% 77 91% 8 9% 4.5
2.13 - Request for temporary personnel document 1 5 18 12 67% 3 17% 15 83% 3 17% 3.5
12 67% 3 17% 15 83% 3 17% 3.5
5.1 - Exemption request 30 90 42 24 57% 14 33% 38 90% 4 10% 45.3
24 57% 14 33% 38 90% 4 10% 44.4
7.1 - Amendment of a C of R 7 60 2 15 68% 7 32% 22 100% 0 0% 10.2
15 68% 7 32% 22 100% 0 0% 8.6
7.3 - Authorization to lease an aircraft - CDN to CDN 3 7 1 0 0% 0 0% 0 0% 1 100% 31.0
0 0% 0 0% 0 0% 1 100% 31.0
7.4 - Authorization to lease an aircraft - Foreign from CDN 3 7 1 0 0% 0 0% 0 0% 1 100% 22.0
0 0% 0 0% 0 0% 1 100% 22.0
7.6 - Issue continuing C of R 7 60 851 380 45% 421 49% 801 94% 50 6% 18.6
474 56% 353 41% 827 97% 24 3% 13.6
7.7 - Issue or reserve a special aircraft mark 1 10 136 79 58% 51 38% 130 96% 6 4% 3.8
79 58% 51 38% 130 96% 6 4% 3.8
7.8 - Issue provisional / temporary C of R 7 60 6 3 50% 3 50% 6 100% 0 0% 6.5
3 50% 3 50% 6 100% 0 0% 6.5
7.9 - Reserve an aircraft mark 1 10 39 18 46% 16 41% 34 87% 5 13% 8.9
19 49% 16 41% 35 90% 4 10% 6.7
7.10 - Change an aircraft mark 30 30 17 17 100% 0 0% 17 100% 0 0% 11.9
17 100% 0 0% 17 100% 0 0% 8.7
8.2 - Approval of aircraft maintenance schedule - Large aircraft 30 140 12 2 17% 10 83% 12 100% 0 0% 59.3
4 33% 8 67% 12 100% 0 0% 49.5
8.3 - Approval of aircraft maintenance schedule - Other 140 140 30 29 97% 0 0% 29 97% 1 3% 29.3
23 97% 0 0% 29 97% 1 3% 29.3
8.4 - Amendment to maintenance schedule, tasks or intervals 30 30 20 11 55% 0 0% 11 55% 9 45% 41.6
11 55% 0 0% 11 55% 9 45% 40.8
8.7 - Export certificate of airworthiness - Light aircraft 45 90 1 1 100% 0 0% 1 100% 0 0% 43.0
1 100% 0 0% 1 100% 0 0% 43.0
9.1 - Amendment to flight authority operating conditions 1 5 39 8 21% 7 18% 15 38% 24 62% 25.2
8 21% 7 18% 15 38% 24 62% 23.8
9.2 - Application for C of A - Transport, not on import 1 5 2 0 0% 0 0% 0 0% 2 100% 53.0
0 0% 0 0% 0 0% 2 100% 53.0
9.3 - Application for C of A - Transport, on import 45 90 1 1 100% 0 0% 1 100% 0 0% 1.0
1 100% 0 0% 1 100% 0 0% 1.0
9.4 - Application for C of A - Not transport, not on import 1 5 2 0 0% 0 0% 0 0% 2 100% 43.5
0 0% 0 0% 0 0% 2 100% 43.5
9.5 - Application for C of A - Not transport, on import 45 90 4 3 75% 0 0% 3 75% 1 25% 78.5
3 75% 0 0% 3 75% 1 25% 78.5
9.6 - Application for special C of A - Amateur build 1 5 6 1 17% 0 0% 1 17% 5 83% 49.0
1 17% 0 0% 1 17% 5 83% 43.8
9.7 - Application for flight permit - Experimental 1 5 5 3 60% 1 20% 4 80% 1 20% 52.2
3 60% 1 20% 4 80% 1 20% 52.2
9.8 - Application for special C of A - Limited category 1 5 4 1 25% 0 0% 1 25% 3 75% 64.5
1 25% 0 0% 1 25% 3 75% 22.8
9.9 - Application for special C of A - Owner maintenance 1 5 4 0 0% 3 75% 3 75% 1 25% 6.3
0 0% 3 75% 3 75% 1 25% 6.3
9.10 - Application for flight permit - Specific purpose 1 5 107 47 44% 19 18% 66 62% 41 38% 14.8
48 45% 18 17% 66 62% 41 38% 14.7
9.11 - Application for special C of A 1 5 6 3 50% 1 17% 4 67% 2 33% 11.3
3 50% 1 17% 4 67% 2 33% 11.3
9.12 - Reinstatement of suspended C of A 1 5 1 0 0% 0 0% 0 0% 1 100% 66.0
0 0% 0 0% 0 0% 1 100% 66.0
9.13 - Validation of a foreign flight authority - Amateur built 5 10 1 1 100% 0 0% 1 100% 0 0% 5.0
1 100% 0 0% 1 100% 0 0% 5.0
9.14 - Validation of a foreign flight authority - Not amateur built 5 10 26 20 77% 5 19% 25 96% 1 4% 11.1
20 77% 5 19% 25 96% 1 4% 11.1
10.2 - AME - Regulatory examination 1 20 24 2 8% 10 42% 12 50% 12 50% 37.8
6 25% 8 33% 14 58% 10 42% 26.8
10.3 - AME - Technical examination 1 10 1 0 0% 0 0% 0 0% 1 100% 58.0
0 0% 0 0% 0 0% 1 100% 58.0
10.8 - Written exam for flight crew licence 10 30 28 28 100% 0 0% 28 100% 0 0% 1.0
28 100% 0 0% 28 100% 0 0% 1.0
11.2 - Flight test under part iv 15 30 51 33 65% 4 8% 37 73% 14 27% 24.8
33 65% 5 10% 38 75% 13 25% 23.9
11.3 - Flight test under part vi or vii 15 30 106 38 36% 28 26% 66 62% 40 38% 37.8
41 39% 26 25% 67 63% 39 37% 36.7
12.1 - Category 4 medical certificate 20 40 187 167 89% 10 5% 177 95% 10 5% 8.6
169 90% 8 4% 177 95% 10 5% 8.3
12.2 - Air traffic controller licence and rating 20 40 7 6 86% 1 14% 7 100% 0 0% 10.4
6 86% 1 14% 7 100% 0 0% 10.4
12.3 - Airline transport pilot licence 20 40 179 118 66% 38 21% 156 87% 23 13% 20.4
123 69% 44 25% 167 93% 12 7% 17.7
12.4 - AME licence issue 20 40 91 61 67% 9 10% 70 77% 21 23% 27.6
69 76% 10 11% 79 87% 12 13% 18.8
12.5 - AME licence renewal 1 5 345 92 27% 63 18% 155 45% 190 55% 11.8
95 28% 62 18% 157 46% 188 54% 11.1
12.6 - AME rating 1 20 34 3 9% 12 35% 15 44% 19 56% 62.8
3 9% 16 47% 19 56% 15 44% 44.3
12.8 - Commercial, flight engineer 20 40 381 226 59% 125 33% 351 92% 30 8% 22.0
239 63% 127 33% 366 96% 15 4% 19.1
12.9 - Flight crew rating initial issue 20 40 2,968 2225 75% 640 22% 2865 97% 103 3% 15.4
2239 75% 642 22% 2881 97% 87 3% 14.8
12.10 - Flight crew rating renewal 2 40 237 167 70% 59 25% 226 95% 11 5% 13.5
174 73% 55 23% 229 97% 8 3% 12.1
12.12 - Foreign licence validation 2 5 265 101 38% 31 12% 132 50% 133 50% 12.6
117 44% 28 11% 145 55% 120 45% 8.3
12.13 - Limited term pilot licence 20 40 6 4 67% 2 33% 6 100% 0 0% 12.7
4 67% 2 33% 6 100% 0 0% 12.7
12.14 - Private, glider, balloon, ultralight, gyrop, recreation 20 40 870 459 53% 358 41% 817 94% 53 6% 21.4
470 54% 361 41% 831 96% 39 4% 20.4
12.16 - US to canadian lic conversion 20 40 131 70 53% 15 11% 85 65% 46 35% 41.7
103 79% 12 9% 115 88% 16 12% 18.6
13.1 - Issue flight training unit OC 30 60 2 2 100% 0 0% 2 100% 0 0% 22.0
2 100% 0 0% 2 100% 0 0% 22.0
13.2 - Amend flight training unit OC or OPS spec 5 10 23 1 4% 1 4% 2 9% 21 91% 45.7
2 9% 4 17% 6 26% 17 74% 28.4
13.3 - Reinstate suspended flight training unit OC or OPS spec. 5 10 2 0 0% 1 50% 1 50% 1 50% 130.5
0 0% 1 50% 1 50% 1 50% 130.5
13.9 - Aerial work - Issue air operator certificate 60 120 1 1 100% 0 0% 1 100% 0 0% 28.0
1 100% 0 0% 1 100% 0 0% 19.0
13.10 - Aerial work - Amend air operator certificate 20 40 14 3 21% 2 14% 5 36% 9 64% 46.1
6 43% 3 21% 9 64% 5 36% 30.7
13.11 - Aerial work - New aircraft type 20 40 3 1 33% 0 0% 1 33% 2 67% 117.0
1 33% 0 0% 1 33% 2 67% 113.0
13.14 - Air taxi VFR - Amend air operator certificate 20 40 13 3 23% 2 15% 5 38% 8 62% 62.8
4 31% 3 23% 7 54% 6 46% 47.0
13.15 - Air taxi VFR - New aircraft type 20 40 6 0 0% 0 0% 0 0% 6 100% 125.5
1 17% 1 17% 2 33% 4 67% 71.8
13.16 - Air taxi VFR - Reinstate suspended air operator certificate/spec 30 90 1 0 0% 1 100% 1 100% 0 0% 87.0
1 100% 0 0% 1 100% 0 0% 11.0
13.18 - Air taxi ifr - Amend air operator certificate 30 60 6 3 50% 2 33% 5 83% 1 17% 48.8
3 50% 3 50% 6 100% 0 0% 25.2
13.19 - Air taxi IFR - New aircraft type 30 60 3 0 0% 0 0% 0 0% 3 100% 146.0
1 33% 0 0% 1 33% 2 67% 67.3
13.20 - Air taxi IFR - Reinstate suspended air operator certificate/spec 30 30 1 1 100% 0 0% 1 100% 0 0% 17.0
1 100% 0 0% 1 100% 0 0% 17.0
13.21 - Commuter - Issue air operator certificate 120 180 2 2 100% 0 0% 2 100% 0 0% 41.5
2 100% 0 0% 2 100% 0 0% 41.5
13.22 - Commuter - Amend air operator certificate 30 60 22 7 32% 12 55% 19 86% 3 14% 51.1
16 73% 3 14% 19 86% 3 14% 26.1
13.23 - Commuter - New aircraft type 30 210 6 0 0% 6 100% 6 100% 0 0% 84.5
4 67% 2 33% 6 100% 0 0% 38.3
13.30 - Airline other - Amend air operator certificate/spec 30 90 5 1 20% 3 60% 4 80% 1 20% 61.4
2 40% 2 40% 4 80% 1 20% 54.4
13.37 - Remove authority - Amend operator certificate/spec 10 30 2 1 50% 0 0% 1 50% 1 50% 45.5
1 50% 0 0% 1 50% 1 50% 45.0
13.40 - Issue special flight operations certificate - <10,000 10 20 17 4 24% 1 6% 0 29% 12 71% 39.3
4 24% 1 6% 0 29% 12 71% 39.1
13.41 - Issue special flight operations certificate - >10,000 - <50,000 10 20 4 4 24% 1 6% 0 0% 4 100% 60.0
4 24% 1 6% 0 0% 4 100% 60.0
13.42 - Issue special flight operations certificate - >50,000 10 20 1 0 0% 0 0% 0 0% 1 100% 42.0
0 0% 0 0% 0 0% 1 100% 42.0
13.43 - Issue special flight operations certificate - Balloonballon 10 20 1 0 0% 1 100% 1 100% 0 0% 21.0
0 0% 1 100% 1 100% 0 0% 21.0
14.1 - Issue a certificate of approval, (maint, manuf, distrib) <3 90 120 6 3 50% 1 17% 4 67% 2 33% 98.5
3 50% 1 17% 4 67% 2 33% 98.5
14.3 - Issue a certificate of approval, (maint, manuf, distrib) 3<11 90 120 1 1 100% 0 0% 1 100% 0 0% 1.0
1 100% 0 0% 1 100% 0 0% 1.0
14.5 - Issue a certificate of approval, (maint, manuf, distrib) 11<51 90 120 3 3 100% 0 0% 3 100% 0 0% 13.0
3 100% 0 0% 3 100% 0 0% 13.0
14.7 - Issue a certificate of approval, (maint, manuf, distrib) 51+ 90 120 3 3 100% 0 0% 3 100% 0 0% 47.7
3 100% 0 0% 3 100% 0 0% 47.0
15.1 - Authorization of industry training products 30 30 6 3 50% 0 0% 3 50% 3 50% 23.5
3 50% 0 0% 3 50% 3 50% 23.0
15.3 - Approval of an aircraft maintenance engineer course - Additional 30 60 12 3 25% 3 25% 6 50% 6 50% 104.1
5 42% 3 25% 8 67% 4 33% 49.3
15.4 - Approval of an aircraft maintenance engineer course - One time 30 60 1 0 0% 1 100% 1 100% 0 0% 46.0
0 0% 1 100% 1 100% 0 0% 46.0
15.5 - Issue restricted certification authority 1 5 2 0 0% 0 0% 0 0% 2 100% 10.5
0 0% 0 0% 0 0% 2 100% 10.5
15.7 - Letter of acceptance - JAR 145 maint. organizations - Renewal 60 90 3 0 0% 2 67% 2 67% 1 33% 91.0
1 33% 1 33% 2 67% 1 33% 81.3
15.29 - Authorization under part vii 7 14 19 13 68% 3 16% 16 84% 3 16% 9.2
13 68% 3 16% 16 84% 3 16% 9.1
15.33 - Issue supplementary type certificate 149 149 1 1 100% 0 0% 1 100% 0 0% 28.0
1 100% 0 0% 1 100% 0 0% 28.0
15.34 - Issue limited supplementary type certificate 84 84 4 3 75% 0 0% 3 75% 1 25% 38.8
3 75% 0 0% 3 75% 1 25% 38.8
15.35 - Reissue supplementary type certificate 65 65 1 1 100% 0 0% 1 100% 0 0% 28.0
1 100% 0 0% 1 100% 0 0% 28.0
15.38 - Part design approval 30 30 1 1 100% 0 0% 1 100% 0 0% 17.0
1 100% 0 0% 1 100% 0 0% 16.0

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