Motor Vehicle Safety
Information: 1-800-333-0371
TP 14563 – Consumer Information Notice
Child Restraint Systems
2021-C01 E
May 7th, 2021
Manufacturer:
Diono, LLC
14810 Puyallup St. E Suite 200
Sumner, WA
USA
Distributor:
Diono ULC
1500 Royal Centre
1055 West George Street
P.O. Box 11117
Vancouver, BC V6E 4N7
Canada
Consumer contact:
Phone: 1-866-954-9786
Email: https://diono.ca/contact-us/
Models affected:
Model Name: Radius
Issue:
Diono ULC (Diono) is informing the public that rogue merchants and individuals are selling unlicensed, unapproved and counterfeit “Radius” model infant car seats under the Diono brand that do not comply with the mandatory safety standards of Canada’s Motor Vehicle Restraint Systems and Booster Seats Safety Regulations.
Safety Risk:
Diono has indicated that use of the Radius infant car seat could affect the safety of your child in a crash. Please note that this notice applies to any and all Radius model infant car seats that have been made available in the past, or are now available, for purchase by consumers. Diono has never imported into Canada, sold or made available for sale, this infant car seat anywhere in the world. These infant car seats should, under no circumstance, be purchased or used as child restraints as they are unsafe.
Consumer and Company Action:
Diono has requested that anyone who has purchased a Diono Radius infant car seat, to please discard it immediately rendering it unusable before doing so. This can be done by cutting the harness straps and buckle strap.
If you otherwise come across these infant car seats being offered for sale, please contact Transport Canada at 1-800-333-0371 or mvs-sa@tc.gc.ca.
Diono will be taking appropriate action for Trademark infringement against any seller offering these seats under the Diono Brand.
Consumer Recourse:
If you have any questions, please contact Diono at 1-866-954-9786 or https://diono.ca/contact-us/ and they will be happy to support you with any questions you may have.