Supplementary Table - User Fees Reporting

• User Fees and Regulatory Charges
  • Aviation Safety Regulatory Fees
  • Marine Safety Regulatory Fees (inspections, surveys, services, etc.)
  • Marine Safety — Ship Radio Inspection Program
  • Airport Fees — Air Services Charges Regulations
  • Airport Fees — Annual Registration of Mobile Equipment
  • Section 2 of the Ministerial Regulations Authorization Order, Airport Vehicle Parking Charges Regulations
  • Public Port Fees (Wharfage & Transfer, Berthage, Storage, Harbour Dues, Utilities and Other Services)
  • Fees charged for the processing of access requests filed under the Access to Information Act
• User Fees Totals
• Policy on Service Standards for External Fees

User Fees and Regulatory Charges (User Fees Act)

User Fee: Aviation Safety Regulatory Fees

Fee Type: Regulatory Service (R)

Fee-setting Authority:

• Paragraph 4.4(2) of the Aeronautics Act
• Canadian Aviation Regulations (CARs) — CARs fees
  Fees in Part I, subpart 4

Date Last Modified: July 15, 2000
Subsequent amendments to regulations and/or fee reductions, if any, did not trigger the User Fees Act.

Performance Standards:

• Civil Aviation’s Service Standards
• Service Charter

Performance Results:

Civil Aviation now has capacity to provide service performance results for four regions (Pacific, Prairie and Northern, Ontario & Atlantic). By the end of FY 2013–14, Civil Aviation will have completed national implementation by having capacity to report on performance levels for the two remaining groups (Quebec Region & National Operations Branch).

2012–13 Performance results for Services with fees are available for Pacific, Prairie and Northern, Ontario and Atlantic Regions.

Other Information:

A communications and engagement strategy has been developed to support the department in increasing awareness and understanding amongst stakeholders and Transport Canada Civil Aviation employees.

The Communications Centre is comprised of Civil Aviation representatives who are available to address telephone and email enquiries from the general public, such as providing information on the Civil Aviation Program, services and regulations.

The Civil Aviation Issues Reporting System [CAIRS] is a web application that provides stakeholders, including clients and the public, with a means to raise issues (concerns, complaints, compliments, and suggestions for improvement) to the Civil Aviation Program of Transport Canada, including service standards related to the Canadian Aviation Regulations CAR 104 Charges.

Consistent with public consultations conducted in the past, full or partial costs of services such as monitoring compliance, enforcing safety operational standards, establishing legislation, regulations and standards, etc., were considered to benefit the general taxpayer. Only the costs associated with issuing Transport Canada safety documents (certificate, license, permit, etc.) were considered a private benefit attributable to the document recipient.

User Fee: Marine Safety Regulatory Fees (inspections, surveys, services, etc.)

Fee Type: Regulatory Service (R)

Fee-setting Authority:

• Canada Shipping Act, 2001
• Various regulations such as the Board of Steamship Inspection Scale of Fees; Vessels Registry Fees Tariff; etc.

Date Last Modified: May 1, 2002
Subsequent amendments to regulations and/or fee reductions did not trigger the User Fees Act.

Performance Standards: Marine Safety is undergoing a consultation and review process to revise Service Standards for its Fees. Details are provided at the following link: Service Standards for Marine Safety’s Fees

Performance Results:

1. Large Ship Registry Tariff: 2012–13 Performance results are available for the Vessels Registry Fees Tariff. Performance for each of the 10 large vessel standards is over 90 percent.
2. Other performance results are under development:
   The Marine Safety Dispatch and Tracking System (MSDTS) has been developed. The release of the system was delayed and was released as planned in April 2013.

Other Information:

A complaint mechanism policy, "Handling of complaints related to Marine Safety User Fees and applicable service standards" is available on Transport Canada’s website.

Consistent with public consultations conducted in the past, full or partial costs of services such as monitoring compliance, enforcing safety operational standards, establishing legislation, regulations and standards, pollution prevention, etc. were considered to benefit the general taxpayer.

User Fee: Marine Safety — Ship Radio Inspection Program

Fee Type: Regulatory Service (R)

Fee-setting Authority:

• Canada Shipping Act, 2001
• Ship Radio Inspection Fees Regulations

Date Last Modified: 1978
Subsequent amendments to regulations and/or fee reductions did not trigger the User Fees Act.

Performance Standards: Consistent with the Fisheries and Oceans Canada publication, Part IV of Radio Aids to Marine Navigation, a ship radio inspection service will be provided within three working days following a request from a client.

Performance Results: In 2012–13, Radio inspection services were provided more than 90 percent of the time within three working days following such a request. As some clients’ ships operate on a fixed schedule, such a request may be made a week or more in advance of the requested inspection date.

Other Information:

A complaint mechanism policy, "Handling of complaints related to Marine Safety User Fees and applicable service standards" is available on Transport Canada’s website.

Funding of the Ship Radio Inspection Program is covered by a memorandum of understanding between Transport Canada, and Fisheries and Oceans Canada. Revenues from user fees represent the full cost recovery of overtime and travel costs. Full Costs include also the costs for the program manager, a share of internal services costs and amortization costs of the ship radio inspection equipment.

User Fee: Airport Fees — Air Services Charges Regulations

(General Terminal Fees, Landing Fees, Aircraft Parking Charges, Emergency Response Services Charges)

Fee Type: Other Products and Services (O)

Fee-setting Authority:

• Paragraph 4.4(2) of the Aeronautics Act
• Section 2 of the Ministerial Regulations Authorization Order — Air Services Charges Regulations

Date Last Modified: January 1, 2003
Subsequent amendments to regulations and/or fee reductions, if any, did not trigger the User Fees Act.

Performance Standards: Airports National Service Standards are available on the Transport Canada website.

Performance Results: Performance met the standards more than 90 percent of the time.

Other Information:

Data includes TC-owned and operated airports only.  Full Costs reported do not reflect annualized capital costs in recognition of the fact that these remaining smaller airports may not have the necessary critical mass of traffic to fully pay for these large infrastructure costs.

Complaint mechanisms enabling feedback from members of the public and stakeholders have been established. Mechanisms are incorporated into each service standard, and are included on the Transport Canada website for service standards related to airports operated by Transport Canada or on its behalf.

User Fee: Airport Fees — Annual Registration of Mobile Equipment

Fee Type: Other Products and Services (O)

Fee-setting Authority:

• Government Property Traffic Act
• Airport Traffic Regulations — Part III, section 57 to 60

Date Last Modified: February 24, 2004
Subsequent amendments to regulations and/or fee reductions, if any, did not trigger the User Fees Act.

Performance Standards: Airports National Service Standards are available on the Transport Canada website.

Performance Results: Performance met the standards more than 90 percent of the time.

Other Information:

Complaint mechanisms enabling feedback from members of the public and stakeholders have been established. Mechanisms are incorporated into each service standard, and are included on the Transport Canada website for service standards related to airports operated by Transport Canada or on its behalf.

As of 2011-12, revised costing and reporting approaches were developed based on the costing of services provided at the Wabush airport. There is a low demand and small revenues for this service since most airports have been divested. Program to be reviewed.

User Fee: Airport Vehicle Parking Charges

Fee Type: Other Products and Services (O)

Fee-setting Authority:

• paragraph 4.4(2) of the Aeronautics Act
• Section 2 of the Ministerial Regulations Authorization Order, Airport Vehicle Parking Charges Regulations

Date Last Modified: June 6, 2012
Subsequent amendments to regulations and/or fee reductions, if any, did not trigger the User Fees Act.

Performance Standards: Airports National Service Standards are available on the Transport Canada website.

Performance Results: Performance met the standards more than 90 percent of the time.

Other Information:

Data includes TC owned and operated airports only.  Full Costs reported do not reflect annualized capital costs in recognition of the fact that smaller airports may not have the necessary critical mass of traffic to fully pay for up-front infrastructure costs.

Complaint mechanisms enabling feedback from members of the public and stakeholders have been established. Mechanisms are incorporated into each service standard and are included on the Transport Canada website for service standards related to airports operated by Transport Canada or on its behalf.

User Fee: Public Port Fees (Wharfage & Transfers, Berthage, Storage, Harbour Dues, Utilities and Other Services)

Fee Type: Other Products and Services (O)

Fee-setting Authority:

• Canada Marine Act
• Public Port Fees

Date Last Modified: January 1, 2004

Performance Standards: Public Ports and Public Port Facilities National Service Standards are posted on Transport Canada’s website

Performance Results: Performance met the standards more than 90 percent of the time.

Other Information:

A complaint mechanism has been implemented through feedback on Transport Canada’s website for service standards related to public ports and public port facilities. Other dispute mechanisms are in place and built into each service standard.

User Fee: Fees charged for the processing of access requests filed under the Access to Information Act

Fee Type: Other Products and Services (O)

Fee-setting Authority: Access to Information Act, section 7

Date Last Modified: 1992
Subsequent amendments to the Act and regulations did not trigger the User Fees Act.

Performance Standards: Service Standards are included in the Access to information Act, section 7. Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the Act. Notice of extension is to be sent within 30 days after receipt of request.

Performance Results: Statutory deadlines have been met for 88 percent of requests. One hundred percent of extension notices were sent within 30 days following the receipt of the request

Other Information:

The Estimated Full Cost for Fiscal Year 2013–14 and 2014–15 includes an estimated potential cost of $158K for managing increased Access to Information (ATI) demands associated with the Lac Mégantic tragedy.

Cost information is based on the Statistical Reports on the Access to Information Act. User Fee financial information includes adjustments to a full cost base in accordance with the Treasury Board Secretariat’s Guide to Costing.

User Fees Totals ^{Civil Aviation’s Service Standards Airport Traffic Regulations — Part III, section 57 to 60}

Subtotal Regulatory (R)

Subtotal Other Products and Services (O)

Total

Due to rounding, columns may not add to totals shown.

External Fees
 

Other Information:

Note: The Internet links for User Fees and External Fees may change following publication of the Departmental Performance Report since the various websites are updated regularly.

As established pursuant to the Policy on Service Standards for External Fees:

• service standards may not have received parliamentary review; and
• service standards may not respect all performance standard establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address ); and
• performance results are not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance.

Main achievement in improving service and client satisfaction across the Department to ensure Citizen-Focused Services as assessed under the Management Accountability Framework process:

• Service standards for services with fees have been developed, performance is tracked and reported annually to comply with the User Fees Act and the Treasury Board of Canada Secretariat’s Policy on Service Standards for External Fees. These instruments do not include any specific requirement for measuring client satisfaction other than the need for service standards to be developed in consultation with paying and non-paying stakeholders, and the reporting of performance.
  
  To provide more opportunities for stakeholders to provide feedback, recommendations or raise issues, Transport Canada has established ongoing feedback and consultations through the internet for all its user fees and external fees, as reported in the respective tables of the Departmental Performance Report. This initiative ensures that stakeholders’ recommendations, concerns and complaints are considered and handled by the various groups with redress mechanisms undertaken, as appropriate. Efforts are being taken to enhance the level of details and the reporting on stakeholders’ feedback and complaints.
• Service standards, performance reporting and client satisfaction are also reviewed as part of the departmental Service Improvement Team initiative as a result of the TBS Service Policy and the Management Accountability Framework assessment area on Citizen-Focused Service. In 2008, Transport Canada established a Service Improvement Team composed of senior management from all modes and is responsible for recommending and supporting the implementation of service standards across the department. An external service inventory was produced in 2009.
  
  Specific service standards already exist for services subject to the User Fees Act and the TBS Policy on Service Standards for External Fees. As a next step, a departmental-wide service charter was launched in 2010 as a pledge to the level of service clients can expect from the department. For easy access, all service standard information has been regrouped under one web page as “Services for Canadians”.  To strengthen service delivery and professionalism, a customized Service Excellence in the Regulatory Sector training course is being developed in partnership with the Canada School of Public Service for the inspectorate community.
• Findings from the recent Red Tape Reduction Commission report are being reviewed and addressed as appropriate, with an increased focus on a department-wide client complaint and feedback system.