Service standard for aircraft parking

Transport Canada Provides aircraft parking facilities at TC owned and operated airports.

On this page

• Service aspects/delivery targets
• Performance measurement
• Complaint feedback mechanism
• List of TC owned and/or operated airports

Service aspects/delivery targets

Fee:  Aircraft Parking Fee

Accessibility: Access to parking will be provided in accordance with service level priorities established based on the nature and frequency of operation.

Responsiveness: Facilities will be provided on a first come first serve basis in accordance with the nature and frequency of the operation and parking assignment procedures. The airport operator will make every attempt to respond to requests for basic services.

Communication: Transport Canada will communicate hours of operation and parking assignment procedures and priorities as well as winter operations procedures and priorities.

Emergency operations affecting the availability of parking due to weather, emergencies, or other factors will be communicated as far in advance as practical and in accordance with established procedures.

Performance measurement

The airport operator will report annually the number of paid aircraft parking events. The number of clients denied parking, and the number of complaints will also be recorded. The percentage of clients denied parking on an annual basis will be an indicator. The dispute management procedure will provide another indicator. Cases of unsatisfactory levels of service will be followed–up by the airport representative.

Complaint feedback mechanism

Transport Canada provides a range of opportunities for feedback including annual meetings, comment cards and web feedback. Clients are encouraged to provide comments, concerns, or complaints directly to the airport manager at the TC owned and/or operated airports. Regular users and commercial scheduled carriers communicate regularly through established channels. A list of TC owned and /or operated airports for which this service standard applies, and contact information is attached.

List of TC owned and/or operated airports