3.4 Briefings

Training Objective:

The trainee will be able to identify the different types of briefings which are required, and the information which must be included in each.

Scope:

Crew Briefings
Passenger Briefings

3.4A Crew Briefings

3.4A.1 Identify the importance of crew briefings including enhancing crew communication and coordination, establishing expectations and clarifying procedures.

3.4A.2 Outline when crew briefings are required including normal, abnormal and emergency situations.

3.4A.3 Identify the types of crew briefings (e.g. pilot/in-charge flight attendant and in-charge flight attendant/other flight attendants).

3.4A.4 Describe the topics to be covered in the crew briefing(s).

3.4A.5 Identify the crew member responsibility to ask questions if all the required information has not been given in a briefing or if the information is unclear.

3.4A.6 Identify who is required to attend each type of crew briefing and their expected level of preparedness and participation.

3.4B Passenger Briefings

3.4B.1 Identify the requirement for passenger safety briefings prior to departure.

3.4B.2 Identify the content of the mandatory announcements and when they must be performed:

1. Cabin baggage;
2. Pre-flight safety announcement/demonstration;
3. After take-off;
4. Enroute turbulence;
5. Pre-landing;
6. After landing; and
7. Special attention passenger individual pre-flight briefing.

3.4B.3 Identify the requirement to relay safety related messages to passengers (e.g. whenever flight conditions change, abnormal or emergency situations).

3.4B.4 Identify the equipment used in a passenger safety briefing. Describe and demonstrate how the safety demonstration will be performed.

3.4B.5 Describe the crew member responsibility for passenger briefings (e.g.who performs the briefing).

3.4B.6 Identify the means for gaining and maintaining passenger attention when delivering safety briefings, including eye contact, enthusiasm, clear words, and synchronized actions with announcement and with other crew members.

3.4B.7 Describe the operator's procedures for delivering the passenger safety briefing and the equipment available to accomplish this. Where briefings are given using pre-recorded tape or audio-visual equipment, describe the procedures established in the case of equipment failure.

3.4B.8 Identify and describe the briefing requirements for passengers requiring special handling including who briefs them, when the briefing occurs and the different briefing points for each type of special handling passenger.

3.4B.9 Describe the company procedure and minimum content of short taxi announcements.