Service Feedback

You can submit service feedback to Transport Canada if you have a compliment, complaint or comment about the service we provided. The feedback you submit will help the department identify service issues and trends, which will help us ensure professional, consistent and standardized service delivery to all of our clients.

Transport Canada is committed to service excellence.

What is service feedback?

Service compliments, comments or complaints are related to how the service was delivered by the department. This could include, but is not limited to, the following:

  • timeliness of service provided
  • accuracy of service or authorization received
  • accessibility of information
  • the process to obtain a service or authorization (ie: complexity of a process or efficiency of process)
  • staff behaviour

If your service feedback relates to an operational issue or departmental decision, and does not relate to a service matter, other options are available for contacting the department.

Air travel complaints

If you experienced a problem, you should first contact your airline to resolve it. If that does not work, you can file a complaint with the Canadian Transportation Authority (CTA). The CTA processes complaints and settles disputes between travellers and airlines.

Learn more about Air Passenger Protection.

Response Time

Transport Canada strives to respond to service feedback complaint, comment or compliment within 30 working days after receiving the completed service feedback form.

Related

Service feedback form

How can we help?

Which program, group or unit is this about?
Which region were you dealing with?
Is this about (select all that apply):

Question, comment or suggestion

Complaint or bad experience

Great service

Upload attachment(s) to support my complaint, question, comment or suggestion.
Maximum 3 files.
256 MB limit.
Allowed types: gif, jpg, jpeg, png, bmp, tif, tiff, pict, psd, txt, rtf, odf, pdf, doc, docx.

Permission to contact you

Can Transport Canada contact you to respond to your inquiry or if we have any further questions?
Please provide your contact information:

Security and Privacy

The personal information provided on this form is collected under the authority of the Financial Administration Act. Providing information on this form is voluntary. This information is required to respond to your comments and/or complaints, as well as to help the department improve service delivery. The personal information collected is described in a Personal Information Bank entitled Outreach Activities TC PSU 938. Under the provisions of the Privacy Act, individuals have the right of access to, correction of and protection of their personal information. All personal information provided on this form will be handled in accordance with the provisions of the Privacy Act and other applicable laws. Please do not disclose information that is considered confidential.

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