Service Feedback

You can submit service feedback to Transport Canada if you have a compliment, complaint or comment about the service we provided. The feedback you submit will help the department identify service issues and trends, which will help us ensure professional, consistent and standardized service delivery to all of our clients.

Transport Canada is committed to service excellence.

What is service feedback?

Service compliments, comments or complaints are related to how the service was delivered by the department. This could include, but is not limited to, the following:

  • timeliness of service provided
  • accuracy of service or authorization received
  • accessibility of information
  • the process to obtain a service or authorization (ie: complexity of a process or efficiency of process)
  • staff behaviour

If your service feedback relates to an operational issue or departmental decision, and does not relate to a service matter, other options are available for contacting the department.

Feedback Form

Please complete and submit the feedback form by mail to:

Transport Canada – Service Feedback (AAEZ)
330 Sparks Street
Ottawa, ON
K1A 0N5

Or by email:

Response Time

Transport Canada strives to respond to service feedback complaint, comment or compliment within 30 working days after receiving the completed service feedback form.


Transport Canada Service Charter

Security and Privacy

The personal information provided on this form is collected under the authority of the Financial Administration Act. Providing information on this form is voluntary. This information is required to respond to your comments and/or complaints, as well as to help the department improve service delivery. The personal information collected is described in a Personal Information Bank entitled Outreach Activities TC PSU 938. Under the provisions of the Privacy Act, individuals have the right of access to, correction of and protection of their personal information. All personal information provided on this form will be handled in accordance with the provisions of the Privacy Act and other applicable laws. Please do not disclose information that is considered confidential.