Provide feedback on accessibility

Transport Canada (TC) is committed to improving accessibility for all Canadians.

Your input is key to helping us assess what we need to focus on.

Provide feedback on Transport Canada’s accessibility plan, barriers you have experienced, or any matter related to accessibility.

Privacy statement

Your feedback is anonymous and confidential. Your answers will be collected and used in reports to help us improve accessibility at TC. To protect your privacy, don’t include any personal or identifying details in your responses. Your answers will be managed according to the Privacy Act.

 

Details about the accessibility feedback form

  • The form can be filled by all Canadians
  • At most, it takes about 10 minutes to complete
  • Participating is voluntary

Other ways to participate

You can also send us feedback by:

  • Email: tc.accessibility-accessibilite.tc@tc.gc.ca
  • Mail:

    • Accessibility Plan Alternate Format Request
      Transport Canada
      Tower C, Place de Ville
      330 Sparks St
      Ottawa, Ontario K1A 0N5

  • Phone: Toll-free: 1-866-995-9737 / Telephone: 613-990-2309 
  • TTY: 1-888-675-6863
  • Or through Video Relay Service – free within Canada

If you need to participate another way, contact us through any of the options above.

Alternate formats of this survey

This form is fully available in American Sign Language and Langue des signes québécoise.

You can request an alternate format by emailing tc.accessibility-accessibilite.tc@tc.gc.ca.

We will provide alternate formats as soon as possible, but no later than:

  • For Braille or an audio format: 45 days after we receive your request
  • For any other format: 15 days after we receive your request

Scope of the survey

The purpose of this survey is to identify and better understand the accessibility barriers that exist within Transport Canada’s programs, services, communications, physical spaces, and workplace practices. Learn more about Transport Canada’s role.

 

Demographics

If you want to stay fully anonymous, don’t include personal details in your answers.

Are you a Transport Canada employee?

An accessibility barrier is anything that makes it harder for people with disabilities to fully take part in society. You can find examples of barriers on the Canadian Human Rights Commission site.

Do you face any accessibility barriers in these areas? (Select all that apply)

A disability is any condition (temporary or permanent) that can interact with a barrier to limit how a person functions and makes it harder for them to fully and equally participate in society.

Are you a person with a disability or disabilities?
Do you identify as a member of any of the following equity-deserving groups? (Select all that apply)
Do you want us to contact you about your feedback?

Employment

In the past 2 years, have you applied for a job with Transport Canada?

An accessibility barrier is anything—like a physical space, technology, attitude, policy, or way of communicating—that makes it harder for people with disabilities to fully take part in society.

Did you experience a barrier that prevented you from applying to a job with Transport Canada?
Did you ask for an accommodation during your most recent recruitment or hiring process?
If you asked for accommodations as part of a Transport Canada recruitment or hiring process, how satisfied were you with the accommodation process?
Have you faced any accessibility barriers with the following parts of hiring and recruitment at Transport Canada? (Select all that apply)

Physical environment (buildings and public spaces)

Have you visited a Transport Canada facility in the last 2 years?
Did you experience barriers with any of the following parts of the facility or facilities that you visited? (Select all that apply)

Information and communication technologies (IT hardware and software)

Have you used any of Transport Canada’s digital services in the past 12 months (like online applications, mobile apps, online forms)?
Did you experience accessibility barriers with any of the following parts of Transport Canada’s digital services? (Select all that apply)

Assistive technology includes tools that help people with disabilities use the web, like screen readers, magnifiers, and speech recognition software.

Do you use any assistive technologies to access TC’s digital services, website or social media?
Which assistive technologies do you use? (Select all that apply)
Have you come across any barriers while using assistive technologies?

Communications

Have you experienced challenges or barriers in any of the following Transport Canada communications? (Select all that apply)
Do you find the information on the Transport Canada website easy or hard to understand?

Design and delivery of programs and services

Transport Canada (TC) delivers a wide range of programs and services to the public, including those related to transportation infrastructure, safety, innovation, environmental protection, and funding opportunities. Have you experienced any barriers to accessibility while interacting with TC’s programs or services?

Transportation

Transport Canada owns and operates a number of small airports across the country. From the list below, select the airport(s) you’ve used in the past 12 months.
Have you experienced challenges accessing any of these areas in TC airports due to accessibility or mobility issues? Please select any areas you’ve had difficulty accessing.
Have you faced accessibility barriers at TC airports with any of the things listed below? (Select all that apply)

Do you have any feedback on the accessibility of the airports that Transport Canada owns and operates? List of small airports owned by Transport Canada

Procurement

Transport Canada is responsible for defining the contract requirements and managing its own contracts once awarded by Public Services and Procurement Canada.

Have you encountered any barriers to accessibility in the procurement process specifically related to Transport Canada?

Transport Canada's Accessibility Plan

Cultural barriers (systemic exclusion and attitudes)

“Systemic exclusion” means the rules, habits and systems in place that treat some groups of people unfairly over a long time.

Have you experienced or noticed that people with disabilities systematically are excluded within Transport Canada’s policies, practices, etc.?

In the context of this survey, “attitudinal barriers" are the thoughts, beliefs or behaviors people have – whether they realize it or not - about people with disabilities or accessibility needs. These attitudes can cause unfair treatment, exclusion or being left out of important decisions and services.

When interacting with Transport Canada employees, have you experienced or noticed barriers which could impact accessibility?
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