TSCA DocuSign help videos: Airport – Company signing authority

Transportation Security Clearance Application (TSCA) DocuSign guidance for airport company signing authorities.

On this page

  1. Starting a new application
  2. Saving .TSCX files and sharing them with applicants
  3. Reviewing applications
  4. Email from DocuSign
  5. Signing the application - part 1
  6. Finish later
  7. Decline to sign
  8. Signing the application – part 2
  9. Submitting the envelope

Starting a new application


As an employer, we recommend starting Transportation Security Clearance Applications (or TSCAs) for your applicants by completing the first two sections, Application Details and Requesting Authority. As you will sign these applications digitally using DocuSign, filling in the first two sections of applications yourself ensures the correct company information and email addresses are entered.

You do not have to create a new application every time or a separate one for each applicant. You can create new application files one time for each applicant type, such as a new baggage handler, new flight attendant, and new customer service agent, then save those files to your computer and send them out as needed. They do not expire and only need to be changed if your company information or contact information changes.

To do this, go to the online TSCA.

Select “no” to the first question.

Indicate the type of security for this applicant, and that you are an airport. Then select next.

Select your airport from the drop-down menu, then select the occupation for this applicant type, and select your company’s name.

Enter your email address or the appropriate company signing authority’s email address, and the reason for the application. Then enter your company’s address.

Instead of selecting “next”, scroll back up to the top and select “save progress.”

Read this information, then select the check box indicating you agree to the statement, and enter the email address you want to send this saved file to. Select send.

Once you’ve sent this file, you can return to the TSCA and change the parameters for another applicant type. In the first example we chose "baggage handler,” and now we can change it to "airport customer service agent,” we’ll select “save progress,” enter our email address, and select “send.” You can continue making as many new versions of the application as you need.

Saving .TSCX files and sharing them with applicants


You will receive an email with your .TSCX file as an attachment. To save it, simply click on the arrow or right-click and select “save as."

You can change the name of the file to match the applicant type it’s for, for example “new baggage handler.” Ensure it saves as a .TSCX file.

When you are ready to share this started application file with your employees, you can simply add it as an attachment and email them with instructions on how to open and continue the file. There is a recommended template in the guidance material.

Reviewing applications


Applicants have the option of sharing their application with you for review, prior to submitting. This way you can ensure there are no errors or missing information.

You will receive an email from “Shared TSCA” with a .TSCX file attached, and instructions for how to upload and review it. To save it, simply right click or click on the arrow and select “save as.”

Click the link in the email you receive to open the online TSCA.

Answer “yes” to the first question of if you would like to continue an application that you have already started.

Select “choose file” and attach your file, then select “restore data.”

The online TSCA will populate the data the applicant entered. You will see green check marks next to all the sections to indicate that they are completed. Select “Summary or Submission” to move to the final section and review the application.

Select “Review” to open a PDF version of the application. Select “ok” to this pop-up if you see it, and select “cancel” to the print pop-up if you see it. You can then review the unsubmitted application in PDF format. Make note of any required changes.

When you are ready to communicate with the applicant, go back to the email you received and select their email address. This will open a new email with prepopulated information. From here, you can indicate if no errors were found, or if they need to fix the following errors, and list them out. Be sure to attach the file that you received, so the applicant can upload it and correct the errors prior to submitting.

Email from DocuSign


Once an applicant has submitted their application, DocuSign will send you an email letting you know it’s your turn to sign.

Once you are ready to sign, select “review documents” to start the DocuSign signing process.

Signing the application - part 1


Once you enter the DocuSign signing process, the first step will be to review the additional information here on the top left-hand side.

As DocuSign uses digital signatures, you also need to review the Electronic Record and Signature Disclosure by clicking here, and then selecting the checkbox to agree to the use of electronic records and signatures.

You can then select “continue,” and click the yellow “start” flag to proceed to the first signing spot.

Finish later


If you have to leave and come back to the application, instead of x-ing out of the tab or the window, select “other actions” and “finish later." This will save and close the application.

Decline to sign


If you are not expecting to receive an application from this applicant, you can decline to sign the application. Simply select “other actions” then “decline to sign.” Read this caution information then select “continue”.

Enter the reason why you are declining the application. This comment will stay in the file and will be visible by Transport Canada. Please be as clear as possible here so we can use this to improve the application wherever possible.

Do not select this checkbox as it will prevent future envelopes from being sent to you. Once you are ready, select “decline to sign.”

Signing the application – part 2


Click the yellow “start” flag to proceed to the first signing spot.

If your airport has preclearance, indicate yes or no to whether or not the applicant requires access to the preclearance area. If your airport does not have preclearance, DocuSign will skip this step for you.

Select the yellow “Sign” flag to sign as the authorized official.

When you first add your signature, DocuSign will populate your name as “Insert your name here.” You will have the option to edit your name, and your initials, change the style of your digitized signature, or even upload or draw your own signature. If you choose to upload or draw your signature, be sure to enter your name into the “full name” field first. Enrolment sites will use your signature, name, and email address to confirm you are a valid signing authority.

Once you’re ready, select “adopt and sign” to apply your signature.

Submitting the envelope


Once you have signed where directed, you can select the “finish” button at the top of the application to send it to the next signing party.