Dealerships
In order to submit a request, you must enrol your dealership in the iZEV Program: iZEV Dealership Enrolment.
After your enrolment is approved, you may submit an eligibility assessment request: iZEV Requests.
Use the latest versions of the iZEV forms when you submit requests for payment:
Question & Answer |
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Claims process: How do I get reimbursed for an incentive provided for an eligible vehicle?Reimbursement is only given to dealerships with a location in Canada. Consumers cannot submit a request for reimbursement, only dealerships can. To be reimbursed, your authorized representative must register/enrol your dealership online with Transport Canada. As part of the registration process, they will need to submit some information including the Canadian operating address, direct deposit information and GST number. Before providing an incentive: Determine whether a new zero-emission vehicle meets the eligibility criteria (vehicle description and eligibility date) as specified on the list of eligible vehicles. Determine the maximum eligible incentive amount. By referring to Transport Canada’s list of eligible vehicles, you will see the maximum eligible incentive amount per vehicle. Effective April 25, 2022, the iZEV Program's manufacturer's suggested retail price (MSRP) maximums have increased, which has increased the number of makes and models of eligible vehicles, and the definition of longer-range plug-in hybrid vehicles (PHEVs) is now based on electric range in kilometres (km). PHEVs with an electric range of 50 km or more will be eligible for $5,000, and those under this threshold will continue to be eligible for $2,500. As a result of this change, as of April 25, 2022, the following PHEVs, identified with a (*), are now eligible for up to $5,000Footnote 1:
Please note that we update the iZEV Program's list of eligible vehicles whenever a new make and/or model is approved. This change also applies to all vehicles listed in the notice that were ordered on or before April 24, 2022 but delivered to the customer on or after April 25, 2022. For dealerships, please select the model with the (*) when submitting a request in the application for purchases / leases and deliveries on or after April 25, 2022. If you're not sure whether a vehicle is eligible, email: Izev-ivze@tc.gc.ca. *NEW* Obtain eligibility assessment from Transport Canada through the iZEV online application: *NEW* As of August 29, 2023, authorized sellers must submit and obtain an eligibility assessment from Transport Canada through the iZEV online application before the delivery of the vehicle and providing an incentive.
To provide the incentive:
To get reimbursed:
To provide the incentive to a third-party leasing company:
Authorized Seller – (Dealership, Manufacturer, Leasing Company, etc.) An organization that sells or leases new eligible ZEVs and is enrolled with Transport Canada to be reimbursed for incentives provided at the point-of-sale/lease. Third-Party Leasing Company – (Fleet Management Company) A third-party lease is a vehicle lease made through a group (fleet management company, leasing company) besides the dealership and end user involved in the vehicle purchase/lease. Note: dealerships acting as agents of leasing companies are not considered third-party leases as the dealership information appears on the lease agreement. |
Claims process: Registration ValidationAs part of our review, we will confirm that the vehicle is registered to the person indicated in the claim form and supporting documents through the relevant provincial/territorial vehicle registration database. If we can't confirm that the vehicle is registered, you will need to send us proof of registration before we can process the claim. Claims process: Service Standard The dealership should receive the reimbursement within 20 business days following the email notification that the iZEV program grant application has been approved. The online system will notify you by email when a claim has been approved, and when a payment has been issued. The status of each claim can be viewed on the iZEV online portal. Important: Please note that Transport Canada will not be held liable for incentives provided on ineligible vehicles and that Transport Canada reserves the right to refuse requests for reimbursement that do not meet the Program's terms and conditions. |
iZEV Online Application: request statusSuccessfully submitted claims will have one of the following statuses (please note that the status of your claim will change depending on where it is in the claim process): *NEW* Eligibility Assessed The eligibility of the request has been assessed. There are sufficient funds available, and the eligibility assessment request will be valid for 90 days. You should receive an email confirmation, including a service request ID and directions how to upload the required documents to complete the submission of your request. *NEW* Pending Verification The eligibility assessment is pending further verification. You will receive an email notification once the eligibility has been assessed. Submitted The claim has been successfully submitted but has not been processed. You should receive an email confirmation, including a service request ID for the claim. Picked Up A Program Officer has been tasked with your claim, it will be reviewed in the next few days. Waiting for Information We need more information in order to make sure that your request is valid. If this happens, you'll receive an email explaining what information we need and how to send it to us. Please make sure to send us information using the method we explain in the email. Most documents can be re-uploaded through your original claim in the portal. In Review We have received the updated documentation that was requested in order to proceed with the incentive request for reimbursement. A Program Officer will be tasked with your claim to determine its eligibility for reimbursement. If further information is required, it will be requested via email. Eligibility Validated We have determined that the claim is eligible for reimbursement. VIN Verified We have confirmed that the vehicle is registered to the person or business that received the incentive. Approved for Rebate The claim has been approved. You'll soon be paid, pending final accounting verifications. Rebate Sent The dealership has been sent a payment, and you'll be notified by email. This email will include the payment amount, the service request ID and the Vehicle Identification Number. Some banks may take up to 5 business days to deposit the funds into your account. Rejected The claim does not meet our Program requirements, so it has been rejected. For example, it's a duplicate claim with the same Vehicle Identification Number as another claim that already received the incentive. |
For answers to frequently asked questions regarding the iZEV program, please visit the iZEV - Questions and Answers webpage. For further assistance please contact the iZEV Program via email at izev-ivze@tc.gc.ca.