Program resources for dealerships

There is a limit to how many incentives Canadians and Canadian organizations can receive for the purchase or lease of eligible vehicles under the iZEV Program, in a calendar year:

• Individuals are eligible for one incentive;
• Businesses and provincial, territorial and municipal governments operating fleets are eligible for up to 10 incentives;
• As of March 28, 2023, carsharing companies that are pre-approved by Transport Canada are eligible for up to 50 incentives.

Ensure to use the most recent version of the updated Incentive Received Form for Organizations for carsharing companies as an outdated version of the form will not be accepted.

Before providing an incentive

Determine whether a new zero-emission vehicle meets the eligibility criteria (vehicle description and eligibility date) as specified on the list of eligible vehicles.

Determine the maximum eligible incentive amount. By referring to Transport Canada’s list of eligible vehicles, you will see the maximum eligible incentive amount per vehicle.

To enrol your dealership with Transport Canada through the ZEV online application

To be reimbursed, your authorized representative must enrol your dealership online with Transport Canada. As part of the registration process, the authorized representative will need to submit some information including the Canadian operating address, direct deposit information and GST number.

1. Sign in to the ZEV online application by using your GCKey. If you do not already have a GCKey, you will need to register for one using the same sign in link.
2. Navigate to “ZEV – Direct Deposit Enrolment for Businesses” to :
   • Create a new dealership enrolment;
   • Update an existing dealership enrolment;
   • Add, update, or remove users for a dealership; and
   • Enrol your dealership in the iZEV Program.
3. After completion, your enrolment will be sent for processing, during which your bank account will be sent a test payment of $2.10. You will need to confirm receipt of this before your enrolment can be completed.

To obtain an eligibility assessment from Transport Canada through the ZEV online application:

Dealerships and authorized sellers must submit and obtain an eligibility assessment from Transport Canada through the ZEV online application before the delivery of the vehicle and providing an incentive.

1. Have the individual or organization who is purchasing or leasing the eligible vehicle fill out the Consumer Consent Form only . This form is mandatory. Make sure the form is complete, signed and easy to read. We will not accept modified or outdated versions of the form.
2. Your authorized representative will need to use the ZEV online application to submit an eligibility assessment request that requires recipient, vehicle, sale/lease details, along with the Consumer Consent Form. Make sure that all information and documents submitted are correct, complete and include all signatures required. Incomplete applications will not be processed.
3. Once the eligibility assessment request is successfully submitted, you'll receive an automatic email confirmation including a service request ID and one of the following two statuses:
   • Eligibility Assessed status means the assessment was deemed eligible, and you may provide the incentive to the recipient at the time of delivery. You will be required to upload the sale/lease agreement and the Incentive Received Form to complete the request. The assessment will be valid for 90 days.
   • Pending Verification status means the eligibility assessmentis identified as potentially not meeting the Program’s eligibility criteria. The assessment will be manually reviewed withintwo business daysafter which the status will either be changed to “Eligibility Assessed” or “Rejected”.

Providing the incentive

1. Once the request is in Eligibility Assessed status, apply the incentive directly to the price of the vehicle after taxes and fees have been applied. This is usually done by entering the amount as part of the consumer’s down payment with a note on the bill of sale or lease agreement that the amount indicated is the federal iZEV Program incentive. 
   • Do not apply a reduced incentive that doesn’t include the applicable taxes (in other words, that equals the incentive amount after taxes are applied).
2. Have the recipient complete and sign the mandatory and appropriate Incentive Received Form.  Make sure that the form is the most up to date, complete, signed, and easy to read. We will not accept modified versions of the form.
   • By completing the appropriate incentive received form, the buyer will acknowledge and agree to not seek more incentives than they are eligible for. The yearly incentive limits are specified on the appropriate form (Incentive Received Form for Individuals vs. Incentive Received form for Organizations).
3. Make sure that the bill of sale or lease agreement is complete, signed by both parties and easy to read. It should also clearly identify the federal incentive amount applied under the iZEV Program.

4. Please do not email sales or lease contracts, consent forms, incentive received forms or proof of registration. Only documents submitted via the ZEV online application will be processed. For privacy reasons, make sure that the supporting documents do not include:
   • any drivers' licence numbers
   • any copies of drivers' licences
   • any credit card information/bank information
     • If needed, you can redact (cross out to the point it is unreadable) this information if it's included on any documents you need to submit)

To get reimbursed:

1. Log into the ZEV application, select the selling dealership, and go to the “I want to view all iZEV requests submitted for this dealership/authorized seller.” Then search the Service Request ID # of the Eligibility Assessed request and upload the sales/lease agreement and the Incentive Received Form. Make sure that all documents are complete and include all signatures and information required.
   • Do not resubmit a new request for the same recipient and vehicle when Eligibility Assessed status has been confirmed.
2. Transport Canada will review the application and pay all complete, eligible claims. The status of each claim can be viewed on the ZEV online portal.

Providing the incentive to a third-party leasing company

Option 1: The incentive is being provided to the third-party leasing company purchasing from the authorized seller and the third-party leasing company is not providing the incentive to their lessee.

Authorized Seller  
Provides Incentive  
(Submits an eligibility assessment request through online application)  
↓  
Third-Party Leasing Company  
End User  
Counts toward maximum 10 incentives per calendar year  
(Completes the consent and incentive form)

Option 2: The incentive is being provided to the third-party leasing company purchasing from the authorized seller and the third-party leasing company is providing the incentive towards their lessee.

Authorized Seller  
Provides Incentive  
(Submits an eligibility assessment request)  
↓  
Third-Party Leasing Company  
Transfers Incentive to the Lessee  
(Provides a copy of the lease, consent and incentive form to the authorized seller for their submission)  
↓  
Lessee  
End User Receives Incentive  
Counts toward the maximum eligible incentive(s) per calendar year  
(Completes the consent and incentive form)

Option 3: The third-party leasing company would enrol directly with Transport Canada, becoming the authorized seller to be reimbursed. The dealership from which the third-party leasing company purchased the vehicle is not involved in the incentive application or reimbursement process for this option.

The third-party leasing company is providing the incentive to their lessee and submitting eligibility assessment and request for reimbursement through the online application.

Third-Party Leasing Company  
Provides Incentive  
(Submits an eligibility assessment through online application)  
↓  
Lessee  
End User Receives Incentive  
Counts toward the maximum eligible incentive(s) per calendar year  
(Completes consent and incentive form)

Authorized Seller – (Dealership, Manufacturer, Leasing Company, etc.) An organization that sells or leases new eligible ZEVs and is enrolled with Transport Canada to be reimbursed for incentives provided at the point-of-sale/lease.

Third-Party Leasing Company – (Fleet Management Company) A third-party lease is a vehicle lease made through a group (fleet management company, leasing company) besides the dealership and end user involved in the vehicle purchase/lease. Note: dealerships acting as agents of leasing companies are not considered third-party leases as the dealership information appears on the lease agreement.

As part of our review, we will confirm that the vehicle is registered to the person or organization indicated in the request submitted and supporting documents through the relevant provincial or territorial vehicle registration database.

If we can’t confirm that the vehicle is registered, you will need to send us proof of registration before we can process the request.

Request process: Service Standard

The dealership/authorized seller should receive the reimbursement within 20 business days following the email notification that the iZEV program grant application has been approved.

The online system will notify you by email when a request has been approved, and when a payment has been issued. The status of each request can be viewed on the ZEV online portal.

Successfully submitted requests will have one of the following statuses (please note that the status of your request will change depending on where it is in the request process):

Eligibility Assessed

The eligibility of the request has been assessed. There are sufficient funds available, and the eligibility assessment request will be valid for 90 days.

Pending Verification

The eligibility assessment is pending further verification.

Submitted

The claim has been successfully submitted but has not been processed.

Picked Up

A Program Officer has been tasked with your claim, it will be reviewed in the next few days.

Waiting for Information

We need more information in order to make sure that your request is valid.

If this happens, you'll receive an email explaining what information we need and how to send it to us. Please make sure to send us information using the method we explain in the email. Most documents can be re-uploaded through your original request in the ZEV online application.

In Review

We have received the updated documentation that was requested in order to proceed with the incentive request for reimbursement. A Program Officer will be tasked with your request to determine its eligibility for reimbursement. If further information is required, it will be requested via email.

Eligibility Validated

We have determined that the request is eligible for reimbursement.

VIN Verified

We have confirmed that the vehicle is registered to the person or business that received the incentive.

Approved for Rebate

The request has been approved, and you’ll be notified by email. You should be reimbursed in 20 business days.

Rebate Sent

The dealership has been sent a payment, and you'll be notified by email. This email will include the payment amount, the service request ID and the Vehicle Identification Number. Some banks may take up to 5 business days to deposit the funds into your account.

Rejected

The request is incomplete or does not meet our Program requirements, so it has been rejected. You will receive an email with the Service Request ID and VIN outlining the details of the rejection.