In order to submit a request, you must enrol your dealership in the iZEV Program: iZEV Dealership Enrolment.
After your enrolment is approved, you may submit a request for payment: iZEV Requests.
Use the latest versions of the iZEV forms when you submit requests for payment:
|Question & Answer|
Reimbursement is only given to dealerships.
To be reimbursed, your authorized representative must register/enrol your dealership online with Transport Canada. As part of the registration process, they will need to submit some information including the direct deposit information and GST number.
Before providing an incentive:
Determine whether a new zero-emission vehicle meets the eligibility criteria (vehicle description and eligibility date) as specified on the list of eligible vehicles.
If you're not sure whether a vehicle is eligible, email: Izevemail@example.com.
To provide the incentive:
An easy way to identify this is by adding a line item on the bill of sale or lease agreement with the relevant incentive amount (on the same line) stating: "Federal iZEV Program"
To get reimbursed:
As part of our review, we will confirm that the vehicle is registered to the person indicated in the claim form and supporting documents through the relevant provincial/territorial vehicle registration database.
If we can't confirm that the vehicle is registered, you will need to send us proof of registration before we can process the claim.
Claims process: How long will it take to get reimbursed?
If your claim is complete, you should be paid within 20 business days of sending in your application.
The online system will notify you by email when a claim has been approved, and when a payment has been issued. The status of each claim can be viewed on the iZEV online portal.
Important: Please note that Transport Canada will not be held liable for incentives provided on ineligible vehicles and that Transport Canada reserves the right to refuse requests for reimbursement that do not meet the Program's terms and conditions.
No, dealerships cannot charge additional fees under the iZEV Program. If you charge fees, Transport Canada can remove your dealership from the Program.
All fees and costs, like freight and delivery charges, should be similar to the fees and costs for vehicles sold outside of the Program.
Please visit Incentives for Zero-Emission Vehicles (iZEV) Program Statistics to find the latest data on remaining available funds within the iZEV Program. To ensure incentives can be honoured/authorized, we will establish a process to manage the remaining funds as we get near the end of the Program.
Yes. Automakers can apply to Transport Canada to have specific makes and models added to the list of eligible vehicles. We will then review the application to make sure the vehicle is eligible for the iZEV Program before adding it to the list.
Successfully submitted claims will have one of the following statuses (please note that the status of your claim will change depending on where it is in the claim process):
The claim has been successfully submitted, but has not been processed. You should receive an email confirmation, including a service request ID for the claim.
A Program Officer has been tasked with your claim, it will be reviewed in the next few days.
We need more information in order to make sure that your request is valid.
If this happens, you'll receive an email explaining what information we need and how to send it to us. Please make sure to send us information using the method we explain in the email. Most documents can be re-uploaded through your original claim in the portal.
We have determined that the claim is eligible for reimbursement.
We have confirmed that the vehicle is registered to the person or business that received the incentive.
Approved for payment
The claim has been approved. You'll soon be paid, pending final accounting verifications.
The dealership has been sent a payment, and you'll be notified by email. This email will include the payment amount, the service request ID and the Vehicle Identification Number. Some banks may take up to 5 business days to deposit the funds into your account.
The claim does not meet our Program requirements, so it has been rejected. For example, it's a duplicate claim with the same Vehicle Identification Number as another claim that already received the incentive.
In some cases, the buyer's address may not be recognized by the system. In these cases, you can manually enter the address by checking off the box for “If ‘Address Complete' is not working, enter the address manually.”
If you're having problems and would like step-by-step instructions on how to address this, please email: