Transport Publication - TP 13585E
The Deputy Minister is committed to the development and improvement of the quality management system within Marine Safety. The Deputy Minister has delegated responsibility for the implementation and maintenance of the quality management system to the Director General, Marine Safety. The Director General and the other Directors of Marine Safety shall provide evidence of their commitment through communications within the organization; by establishing a quality policy and objectives; by quality assurance reviews; by ensuring the availability of necessary resources; and through appropriate training.
The Director General, and other Directors of Marine Safety shall endeavour to ensure that stakeholder needs and expectations are determined, converted into requirements and fulfilled with the aim of achieving stakeholder satisfaction. Stakeholders include individuals and organizations that fall under the legislative regime; partner organizations such as industry associations, other federal and provincial government departments, labour unions and other areas of Transport Canada; the general public; employees; and suppliers.
The Director General, Marine Safety shall endeavour to ensure that the quality policy developed by Marine Safety is appropriate for Marine Safety and Transport Canada; is communicated and understood within the organization; and is reviewed for continuing suitability.
- 2.4.1 Quality Objectives
The Director General, Marine Safety shall endeavour to ensure that quality objectives are established at relevant functions and levels within Marine Safety. Quality objectives shall be measurable and consistent with the quality policy including the commitment to continual improvement. Quality objectives shall include those needed to meet requirements for Marine Safety services. Marine Safety Directors shall establish overall objectives for their areas of responsibility at the planning meeting of the Marine Safety National Management Committee (MSNMC), and shall be accountable for satisfying their commitments. - 2.4.2 Quality Management System Planning
The Deputy Minister, the Director General, Marine Safety and the Regional Directors, Marine Safety shall endeavour to ensure that the planning of the quality management system is carried out to meet quality objectives. Quality planning is part of the executive accountability framework. The output of the planning process shall be documented.
Planning shall endeavour to ensure that change is conducted in a controlled manner and that the integrity of the quality management system is maintained during this change.
2.5 Responsibility, Authority and Communication
- 2.5.1 Responsibility and Authority
The Director General, Marine Safety shall endeavour to ensure that functions and their interrelations within Marine Safety, including responsibilities and authorities, are defined and communicated in order to facilitate effective quality management. The Director General, Marine Safety shall review responsibilities and authorities as part of resource planning during any MSNMC planning meeting. - 2.5.2 Quality Management Representative
The Director General, Marine Safety shall appoint the Director, Quality Assurance as the Quality Management Representative for Marine Safety. The Quality Management Representative shall have the functional and administrative responsibility and authority to implement the quality management system within Marine Safety. The Quality Management Representative shall report to the MSNMC on the performance of the quality management system, including needs for improvement within Marine Safety.
The Director General, Marine Safety shall appoint Regional Directors, Marine Safety as the Regional Quality Management Representatives who, irrespective of other responsibilities, shall have the functional and administrative responsibility and authority related to the quality management system. The Regional Quality Management Representatives shall support and receive direction from the Director, Quality Assurance, as the overall Quality Management Representative, concerning matters related to the quality management system. - 2.5.3 Internal Communication
Marine Safety shall endeavour to ensure that appropriate communication processes are established between its various levels and functions and that communication takes place regarding the processes of the quality management system and their effectiveness.
- 2.6.1 General
The Marine Safety National Management Committee shall review the quality management system at planned intervals (at least annually) to ensure its continuing suitability, adequacy and effectiveness. The review shall evaluate the need for changes to Marine Safety’s quality management system, including quality policy and quality objectives. Records from management reviews shall be maintained.
In preparation for any planned management review, the Marine Safety Quality Management Representatives (at Headquarters and within the Regions) shall collect and review data related to the operation of the quality management system and present the results to the MSNMC. Such data shall include the results of audits, stakeholder feedback, process performance, status of preventative/corrective actions and follow-up actions from previous reviews and recommendations for improvement. The output from the management review shall include any decisions related to improvement and resource needs. The Director General, Marine Safety shall periodically present this information to the Deputy Minister. The output from the management review shall include any decisions and actions related to improvements of the quality management system and its processes; improvements to services; and any resource needs.