Service Standards
- Marine Safety and Security
- Group 1: Service Standards for Pleasure Craft
- Group 2: Service Standards for Cargo and Port State Control Inspections
- Group 3: Service Standards for Marine Personnel Programs
- Group 4: Service Standards for Navigable Waters Protection Program
- Group 5: Service Standards for vessel registration, inspection and certification
- All vessels over 15 gross tonnes or carrying more than 12 passengers must be inspected before they are put into service and periodically thereafter for the purpose of certification. The frequency of subsequent inspections depends on vessel parameters.
- Vessel certificates are issued by inspectors following an inspection where it is determined that the vessel complies with requirements in the Canada Shipping Act, 2001 and regulations.
Service standard:
- Process a request for inspection and certification services by assigning an inspector and providing an agreed upon date for onsite vessel appointment
Within 3 working days - Travel to vessel, conduct and complete vessel or component inspection
No service standard as timeline varies based on vessel status, location and requirements - Sign-off a complete and satisfactory inspection, and issue or endorse a vessel certificate, if applicable
Within 5 working days
Apply For:
Transport Canada has many Marine Safety offices across Canada to serve you. To request a service contact your local Transport Canada Marine Safety office.
Performance target:
The target for achieving this standard is set at 85%.
Performance results:
| Standard | Target | 2014/15 | 2015/16 | 2016/17 |
|---|---|---|---|---|
| Process a request for inspection and certification services by assigning an inspector and providing an agreed upon date for onsite vessel appointment within 3 working days | 85% | 85% | 87% | 88% |
| Sign-off a complete and satisfactory inspection, and issue or endorse a vessel certificate, if applicable within 5 working days | 85% | 96% | 96% | 95% |
reporting due by the end of 2015
Service feedback:
Domestic Vessel Regulatory Oversight:
Email: insp.stand-norm.insp@tc.gc.ca
Telephone: 1-855-859-3123 or 613-991-3135
Teletypewriter / TDD: 1-888-675-6863
Facsimile: 613-991-4818
Mailing Address:
Transport Canada
Marine Safety (AMSA)
Tower C, Place de Ville
330 Sparks Street, 11th Floor
Ottawa, ON
K1A 0N5
For more information:
- Inspection and Operations Standards
- Government-Wide Forward Regulatory Plans
- Cabinet Directive on Regulatory Management
- Red Tape Reduction Action Plan
- Canada–United States Regulatory Cooperation Council
- Regulatory Services and Quality Assurance
- Contacting Marine Safety
To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians websites.