Civil aviation contacts and offices

On this page

Drone safety

For general Remotely Piloted Aircraft Systems (RPAS) questions, concerns or information
Email: TC.SATPCentredexpertise-RPASExpertisecenter.TC@tc.gc.ca
Toll-free: 1-800-305-2059

For RPAS special flight operation related questions or SFOC-RPAS applications
Email: TC.RPASCentre-CentreSATP.TC@tc.gc.ca

For questions related to a RPAS safety assurance declaration
Email: TC.RPASDeclaration-DeclarationSATP.TC@tc.gc.ca

For information about Transport Canada RPAS publications (not for operational questions),
contact Transport Canada RPAS Task Force (Ottawa)
Email: TC.RPASInfo-InfoSATP.TC@tc.gc.ca

Aircraft registration contacts

Contact a regional office.

Flight crew licensing contacts

Contact a regional office.

Please note that all examinations are available by appointment only. Schedule your appointment by contacting your closest Transport Canada service centre, or contact an Authorized Examination Invigilator near you for private and recreational type examinations.

Civil Aviation Medicine contacts

Looking for a Medical Examiner? Search for an approved Medical Examiner by country, province/state, city and language of service.

For all Civil Aviation Medicine information and services, please dial Civil Aviation's toll-free number at 1-800-305-2059.  After selecting your language of preference, select option 3 for Medicine.

Headquarters

Civil Aviation Medicine
Transport Canada
617-330 Sparks St
Ottawa ON K1A 0N5

Email for general inquiries: NCRCivAvMedicineInquiries-EnquetesMedecineAeroCivRCN@tc.gc.ca 
Toll-free: 1-800-305-2059
Local: 613-990-1311
Facsimile: 613-990-6623

Atlantic region

Mailing address is the same as headquarters.

Email: ATLCivilAviationMedicine-MedecineAeronautiqueCivileATL@tc.gc.ca
Toll-free: 1-800-305-2059
Local: 613-990-1311
Facsimile: 613-990-6623

Overseas region

Mailing address is the same as headquarters.

Email: ATLCivilAviationMedicine-MedecineAeronautiqueCivileATL@tc.gc.ca
Toll-free: 1-800-305-2059
Local: 613-990-1311
Facsimile: 613-990-6623

Quebec region

Mailing address is the same as headquarters.

Email: QUEMedecineAeronautiqueCivile-CivilAviationMedicineQUE@tc.gc.ca
Toll-free: 1-800-305-2059
Local: 613-998-9604
Facsimile: 613-990-6623

Ontario region

Mailing address:
Civil Aviation Medicine
Transport Canada
4900 Yonge St 4th floor
North York ON M2N 6A5

Email: ONTCivilAviationMedicine-MedecineAeronautiqueCivile@tc.gc.ca
Toll-free: 1-800-305-2059
Local: 416-952-0562
Facsimile: 416-952-0569

Prairie and northern region

Civil Aviation Medicine
Transport Canada
1140-9700 Jasper Ave
Edmonton AB T5J 4C3

Email: PNRCivAvMedicine-MedecineaerocivRPN@tc.gc.ca
Toll-free: 1-800-305-2059
Local: 780-495-3848
Facsimile: 780-495-4905

Pacific region

Civil Aviation Medicine
Transport Canada
820-800 Burrard St
Vancouver BC V6Z 2J8

Email: TC.PACCivilAviationMedicine-MedecineAviationCivile.TC@tc.gc.ca
Toll-free: 1-800-305-2059
Local: 604-666-5601
Facsimile: 604-666-0145

Aviation occupational health and safety contacts

For all medical fitness related questions, see Civil Aviation Medicine.

After hours emergency number for all regions: 1-877-992-6853

Please contact your regional service centre for any questions or concerns. An inspector will contact you.

Forms, documents and specific information must not be included when submitting by email.

Additional information is available on the Aviation occupational safety and health website.

Aviation Enforcement contacts

Headquarters

General Email Address: TC.CEE-CEAL.TC@tc.gc.ca

Transport Canada
330 Sparks Street
Ottawa ON K1A 0N5

Atlantic region

General Email Address: TC.ATLInvestigation-EnqueteATL.TC@tc.gc.ca

Heritage Court
95 Foundry Street, P.O. Box 42
Moncton NB E1C 8K6

Quebec region

General Email Address: TC.QUEEnquete-InvestigationQUE.TC@tc.gc.ca

700 Leigh Capreol Place
Dorval QC H4Y 1G7

Ontario region

General Email Address: TC.ONInvestigation-EnqueteON.TC@tc.gc.ca

4900 Yonge St 4th floor
Toronto ON M2N 6A5

Prairie and northern region

General Email Address: TC.PNRInvestigation-EnqueteRPN.TC@tc.gc.ca

P.O. Box 8550
1st Floor, 344 Edmonton Street
Winnipeg MB R3C 0P6

Pacific region

General Email Address: TC.PACInvestigation-EnquetePAC.TC@tc.gc.ca

Transport Canada
820-800 Burrard St
Vancouver BC V6Z 2J8

TC Publications Order Desk

Hours of Operation: Monday to Friday, 9:00 am to 4:00 pm, Eastern Standard Time (EST)

Email: MPS@tc.gc.ca
Toll-free:: 1-888-830-4911
Local: 613-991-4071
Facsimile: 613-991-2081

Many Transport Canada publications such as the Aeronautical Information Manual, the Aviation Safety Letter and the Feedback magazine can now be sent to you via email by subscribing to the TC Civil Aviation e-Bulletin.

Payments for Civil Aviation Services

Fee payments must be made before we can start processing your request.  All Civil Aviation services are available for payment through the Online Payment System, including the payment of Transport Canada invoices commonly issued for medical certificates.

Paying for a service does not mean you have applied for a service. If you haven't already done so, you must apply by submitting your request or application to your regional Transport Canada service centre. Submitting a complete request/application with confirmation of payment can save processing time.

Pay online

For all enquiries regarding invoices and statements, please contact Corporate Accounting at:

Mailing address:
Transport Canada - AFFAH
330 Sparks Street
Ottawa ON K1A 0N5

Email: TC.NCRAccountsReceivable-ComptesRecevablesRCN.TC@tc.gc.ca

Toll-free: 1-888-639-2199
Local : 613-993-4610
Facsimile: 613-993-4572

Report an incident

Civil Aviation Communications Centre

For general inquiries related to the Civil Aviation program or its services, or to report issues or concerns.

Contact form

Regional service centres

Our regional offices offer services in many different sectors such as certification of people, products and organizations, aircraft registration and leasing, training and licensing of personnel, etc. The majority of these services can be requested and delivered by email.

Where in-person services are necessary, such as for examinations, they are available by appointment only. To schedule your appointment, please contact your closest Transport Canada service centre.

For private and recreational type examinations you may also contact an Authorized Examination Invigilator near you.

Atlantic region

Email: aviation.atl@tc.gc.ca
Toll-free: 1-800-305-2059
Toll-free facsimile: 1-855-726-7495

Office location

Local contact

Bilingual services

Accessible
office*

Dartmouth (exams only)
45 Alderney Dr
P. O. Box 1013
Dartmouth NS B2Y 2N6

N/A

No

Yes

Moncton
95 Foundry St
P.O. Box 42
Moncton NB E1C 8K6

N/A

Yes

Yes

St. John’s
John Cabot Bldg. 9th floor
10 Barter's Hill
St. John's NL A1C 6H8

N/A

No

Yes

Ontario region

Email: aviation.ont@tc.gc.ca
Toll-free: 1-800-305-2059
Toll-free Facsimile: 1-877-822-2129

Office location

Local contact

Bilingual services

Accessible office*

Ontario Regional Office
Government of Canada Building
4900 Yonge St
North York ON M2N 6A5

Local:416-952-0230
Local facsimile:416-952-0196

Yes

Yes

Ottawa
Camelot Business Park
400-39 Camelot Dr
Nepean ON K2G 5W6

Local: 613-952-1637
Local facsimile:613-998-7382

Yes

Yes

Hamilton
Hamilton Airport
450-9300 Airport Rd
Mount Hope ON L0R 1W0

Local:905-679-3477
Local facsimile: 905-679-0033

No

Yes

Sudbury
Sudbury Airport
3101 Skyline Dr
Garson ON P3L 1V4

Local:705-693-5804
Local facsimile: 705-693-1088

No

Yes

Thunder Bay
Airport Terminal Building 3rd floor
360-100 Princess St
Thunder Bay ON P7E 6S2

Local: 807-474-2570
Local facsimile: 807-475-5816

No

Yes

Pearson International Airport
5431 Flightline Dr
P.O. Box 6003
Mississauga ON L5P 1A1

Local: 905-405-5180
Local facsimile: 905-405-3305

No

Yes

Pacific region

See below for Pacific region Transport Canada-owned airports.

Email: aviation.pac@tc.gc.ca
Toll-free: 1-800-305-2059
Facsimile: 1-855-618-6288

Mailing address:
Transport Canada Civil Aviation
2010-7445 132 St
Surrey BC V3W 1J8

Office locations

Office location Local contact

 

Bilingual services

 

Accessible office*

 

Abbotsford
103-1785 Clearbrook Rd
Abbotsford BC V2T 5X5

Email aviation.pac@tc.gc.ca to schedule an appointment.

No

Yes

Kelowna
4-5583 Airport Way
Kelowna BC V1V 1S1

Email aviation.pac@tc.gc.ca to schedule an appointment.

No

Yes

North Saanich (Victoria)
103 - 1962 Canso Rd
North Saanich BC V8L 5V5

Email aviation.pac@tc.gc.ca to schedule an appointment.

No

Yes

Prince George
350 - 177 Victoria St
Prince George BC V2L 5R8

Email aviation.pac@tc.gc.ca to schedule an appointment.

No

Yes

Surrey
2010-7445 132 St
Surrey BC V3W 1J8

Email aviation.pac@tc.gc.ca to schedule an appointment.

No

Yes

Prairie and Northern region

Email: aviation.pnr-rpn@tc.gc.ca
Toll-free: 1-888-463-0521

See Winnipeg for Airport Capital Assistance Program, airport leases, Churchill Airport, environmental assessments, environmental remediation, etc.

Office location

Local contact

Designated Bilingual Services

Accessible Office*

Calgary TC Centre
800-1601 Airport Rd, N.E.
Calgary AB T2E 6Z8

N/A

No

Yes

Edmonton
Canada Place
1100-9700 Jasper Ave
Edmonton AB T5J 4E6

N/A

Yes

Yes

Saskatoon Airport
305-2625 Airport Dr
Saskatoon SK S7L 7L1

N/A

No

Yes

Whitehorse
105-300 Main St
Whitehorse YT Y1A 2B5

N/A

Yes

Yes

Winnipeg
344 Edmonton St
Winnipeg MB R3C 0P6

N/A

Yes

Yes

Yellowknife
YK Centre East 3rd floor
4915 48th St
P.O. Box 1439
Yellowknife NT X1A 2P1

N/A

Yes

Yes

Quebec region service centres

See Dorval, Quebec, or Rimouski for funded programs, management of Airport Capital Assistance Program, port and airport leases, Port and Airport Divestiture Funding, management of public port facilities, environmental assessments and remediation, Aboriginal consultations, etc.

Email: aviation.que@tc.gc.ca
Toll-free: 1-800-305-2059
Toll-free facsimile: 1-855-633-3697

Office location

Local contact

Designated bilingual services

Accessible office*

 

Chicoutimi
100 Lafontaine Street, suite 201
Chicoutimi, QC G7H 6X2

N/A

Yes

Yes

Dorval
700 Leigh-Capreol Place
Dorval QC H4Y 1G7

N/A

Yes

Yes

Longueuil
101 Boul. Roland-Therrien, Office 460
Longueuil, Qc J4H 4B9

N/A

Yes

Yes

Québec
401-1550 D’Estimauville Avenue
Quebec City QC G1J 0C8

N/A

Yes

Yes

Accessible Office*

This is to confirm that a person with a disability will have barrier-free access to our office and reception area, as per the Treasury Board Real Property Accessibility Standard.