On this page
- Drone safety information
- Aircraft registration
- Flight crew licensing
- Civil Aviation Medicine
- Aviation occupational health and safety
- Aviation Enforcement
- Publications order desk
- Payments for Civil Aviation Services
- Report an incident
- Civil Aviation Communications Centre
- Regional service centres
Drone safety information
Learn more about drone safety. For help with information not covered online, call us toll-free at 1-800-305-2059.
Need to report an incident or safety concern involving a drone? Complete the Drone incident report form.
Other contacts or resources:
For information related to Special Flight Operations Certificate (SFOC) applications, email TC.RPASCentre-CentreSATP.TC@tc.gc.ca.
For questions about a Remotely Piloted Aircraft System (RPAS) Safety Assurance Declaration, email TC.RPASDeclaration-DeclarationSATP.TC@tc.gc.ca.
For questions about Transport Canada drone publications (excluding operational questions), email the RPAS Task Force at TC.RPASInfo-InfoSATP.TC@tc.gc.ca.
For useful information on operating drones in Canadian airspace, refer to our Aeronautical Information Manual.
Aircraft registration
Contact a regional office.
Flight crew licensing
Contact a regional office.
Please note that all examinations are available by appointment only.
For private and recreational type examinations, contact an Authorized Examination Invigilator near you.
For all other types of exams requiring invigilation by Transport Canada, please use the Online Booking Tool to schedule your exam.
Civil Aviation medicine
Looking for a Medical Examiner? Search for an approved Medical Examiner by country, province/state, city and language of service.
For all Civil Aviation Medicine information and services, visit the Medical fitness for aviation webpage.
If you have any questions, save time and submit your question via the online Civil Aviation Medicine enquiry form. You can also call the Civil Aviation Medical team at 1-800-305-2059.
We recommend applying for your medical certificate as early as possible, as certification may take longer than 40 business days for complex files.
Please note: all reports should be sent to Civil Aviation Medicine electronically by the Civil Aviation Medical Examiner.
Mailing address:
Civil Aviation Medicine
Transport Canada
Place de Ville, Tower C
330 Sparks St
Ottawa ON K1A 0N5
Aviation occupational health and safety contacts
Please contact your regional service centre with any questions or concerns. An inspector will contact you.
Do not submit forms, documents and specific information via email.
Learn more about aviation occupational safety and health website.
After hours contact
To report a serious injury, death or refusal to work after-hours call 1-877-992-6853.
TC Publications Order Desk
Hours of Operation: Monday to Friday, 9 am to 4 pm, eastern time
Email: MPS@tc.gc.ca
Toll-free:: 1-888-830-4911
National Capital Region: 613-991-4071
Fax: 613-991-2081
Many Transport Canada publications can be sent to you via email by subscribing to the TC Civil Aviation e-Bulletin.
Payments for Civil Aviation services
Except for a few service that use invoices, you must pay fees before we can start processing your application.
All Civil Aviation services are available for payment through the Online Payment System, including the payment of Transport Canada invoices commonly issued for medical certificates.
It is important to note that making a payment through the Online Payment System does not mean you have applied for a service. You must submit your application to your regional Transport Canada service centre. Including your receipt with your application facilitates the processing of your application.
For all enquiries regarding invoices and statements, please contact Transport Canada’s Corporate Accounting at:
TC.NCRAccountsReceivable-ComptesRecevablesRCN.TC@tc.gc.ca
Toll-free: 1-888-639-2199
Local: 613-993-4610
Report an incident
- Report a drone incident
- Report an incident affecting airport or aerodrome safety
- Report a problem with aircraft airworthiness
- Report an aviation security incident
- Report an aviation incident involving dangerous goods
Civil Aviation Communications Centre
Please use this Contact form for general inquiries or to report issues or concerns related to the Civil Aviation program or its services.
Regional service centres
Our regional offices provide a wide range of services across various sectors, including the certification of people, products, and organizations, aircraft registration and leasing, as well as training and licensing of personnel, amongst others.
Clients are strongly encouraged to use Transport Canada’s preferred channel for submitting applications, which is digitally via email, to your local Transport Canada Centre listed below. This streamlined approach enhances processing efficiency and minimizes the need for physical document handling.
Exceptions include:
- Examinations: available in person by appointment only at designated locations (see table below). To schedule and write private and recreational type exams, contact an Authorized Examination Invigilator near you. For all other types of exams requiring invigilation by Transport Canada, please use the Online Aviation Exam Booking Tool to schedule your exam.
- Aviation Document Booklets (ADB): Save time by submitting your ADB applications online through the TC AIR mobile app – it’s faster both to apply and to receive your booklet. If you prefer to submit a paper application, it should be mailed to your primary regional service centre (indicated by an asterisk in the table below). In exceptional circumstances, a paper application may be delivered in person at a regional service centre, provided you schedule an appointment ahead of time.
Atlantic region
Email: aviation.atl@tc.gc.ca
Toll-free: 1-800-305-2059
Mailing address:
Transport Canada Civil Aviation
6th Floor - 95 Foundry St
Moncton NB E1C 5H7
Please be informed that in-person services are unavailable at any of the locations listed below. If an application cannot be submitted electronically via email, kindly mail the paper application to the primary Civil Aviation office for this region.
Asterisk (*) indicates the primary Civil Aviation office for this region.
|
Office location |
Written exams offered? |
Bilingual services |
|
|---|---|---|---|
|
Dartmouth |
Yes |
No |
Yes |
|
*Moncton |
Yes, book online here! |
Yes |
Yes |
|
St. John’s |
Yes |
No |
Yes |
Ontario region
Email: aviation.ont@tc.gc.ca
Toll-free: 1-800-305-2059
Mailing address:
Transport Canada Civil Aviation
Joseph Shepard Building
4900 Yonge St, Suite 300
North York ON M2N 6A5
Please be informed that in-person services are unavailable without an appointment. If an application cannot be submitted electronically via email, kindly mail the paper application to the primary Civil Aviation Office for this region.
Asterisk (*) indicates the primary Civil Aviation office for this region.
|
Office location |
Written exams offered? |
Bilingual services |
|
|---|---|---|---|
|
*Ontario Regional Office |
Yes, book online here! |
Yes |
Yes |
|
Ottawa |
Yes, book online here! |
Yes |
Yes |
|
Hamilton |
Yes, book online here! |
No |
Yes |
|
Sudbury |
No |
No |
N/A |
|
Thunder Bay |
Yes, book online here! |
No |
Yes |
|
Pearson International Airport |
No |
No |
Yes |
Pacific region
Email: aviation.pac@tc.gc.ca
Toll-free: 1-800-305-2059
Mailing address:
Transport Canada Civil Aviation
2010-7445 132 St.
Surrey BC V3W 1J8
Please be informed that in-person services are unavailable without an appointment. If an application cannot be submitted electronically via email, kindly mail the paper application to the primary Civil Aviation office for this region.
Asterisk (*) indicates the primary Civil Aviation office for this region.
|
Office location |
Written exams offered? |
Bilingual services |
|
|---|---|---|---|
|
Abbotsford |
Yes, book online here! |
No |
Yes |
|
Kelowna |
Yes, book online here! |
No |
Yes |
|
Victoria |
Yes, book online here! |
No |
Yes |
|
Prince George |
Yes, book online here! |
No |
Yes |
|
*Surrey |
Yes, book online here! |
No |
Yes |
Prairie and Northern region
Email: aviation.pnr-rpn@tc.gc.ca
Toll-free: 1-800-305-2059
Mailing address:
Transport Canada Civil Aviation
344 Edmonton St
Winnipeg MB R3C 0P6
In this region, the Winnipeg office provides additional services related to sectors such as the Airport Capital Assistance Program, airport leases, Churchill Airport, environmental assessments, environmental remediation, etc.
Please be informed that in-person services are unavailable without an appointment. If an application cannot be submitted electronically via email, kindly mail the paper application to the primary Civil Aviation office for this region.
Asterisk (*) indicates the primary Civil Aviation office for this region.
|
Office location |
Written exams offered? |
Designated Bilingual Services |
|
|---|---|---|---|
|
Calgary TC Centre |
Yes, book online here! |
No |
Yes |
|
Edmonton |
Yes, book online here! |
Yes |
Yes |
|
Saskatoon Airport |
Yes, book online here! |
No |
Yes |
|
Whitehorse |
Yes, book online here! |
Yes |
Yes |
|
*Winnipeg |
Yes, book online here! |
Yes |
Yes |
|
Yellowknife |
Yes, book online here! |
Yes |
Yes |
Quebec region
Email: aviation.que@tc.gc.ca
Toll-free: 1-800-305-2059
Mailing address:
Transport Canada Civil Aviation
700 Leigh-Capreol Place
Dorval QC H4Y 1G7
In this region, the Dorval office, along with Rimouski, provide additional services related to funded programs, management of Airport Capital Assistance Program, port and airport leases, Port and Airport Divestiture Funding, management of public port facilities, environmental assessments and remediation, Aboriginal consultations, etc.
Please be informed that in-person services are unavailable without an appointment. If an application cannot be submitted electronically via email, kindly mail the paper application to the primary Civil Aviation Office for this region.
The Transport Canada Centre in Dorval is temporarily closed. We encourage clients to use our online services whenever possible. However, if mailing documents is necessary, they can still be sent to this location.
Asterisk (*) indicates the primary Civil Aviation office for this region.
|
Office location |
Written exams offered? |
Designated bilingual services |
|
|---|---|---|---|
|
Chicoutimi |
Yes, book online here! |
Yes |
Yes |
|
*Dorval |
No, office is temporarily closed. |
Yes |
Yes |
|
Longueuil |
Yes, book online here! |
Yes |
Yes |
|
Québec |
Yes, book online here! |
Yes |
Yes |
Accessible Office*
This is to confirm that a person with a disability will have barrier-free access to our office and reception area, as per the Treasury Board Real Property Accessibility Standard.