Commercial & Business Aviation
| 7.1 | Introduction |
| 7.1.1 | Overview |
| 7.2 | Integrating CRM into an AQP |
| 7.2.1 | Scope of Integration |
| Fig 7-1: Sample Phase Independent CRM Skills | |
| 7.2.2 | CRM and the AQP Task List |
| 7.2.3 | CRM Knowledge and Skills |
| 7.2.4 | CRM and Proficiency Objectives |
| 7.2.5 | Training Events |
| 7.2.6 | Curriculum Design |
| 7.2.7 | Line Operations and Proceduralized CRM |
| 7.3 | Evaluating CRM |
| 7.3.1 | Overview |
| 7.3.2 | Observable Behaviours |
| 7.4 | CRM in Line Operations |
| 7.4.1 | Supplemental Feedback |
| 7.4.2 | Corporate Culture |