Commercial air services

Air operator certification, air carrier requirements, workplace health and safety.

Services and information

Certification and licensing for air operators

Air operator certification, air carrier licensing and charter permits.

Carrying passengers

Licences and charter permits, tariffs, baggage rules, flight attendant training.


Aviation occupational health and safety

Occupational health and safety, reporting and recording workplace hazards.

Fatigue risk management in aviation

Policies, training and systems for managing fatigue risk, avoiding fatigue at work.


Safety management systems (SMS)

Tools for developing and implementing safety management systems.

Foreign air operations

Certification, requirements, manuals, special procedures.


Approved Check Pilot (ACP) and Advanced Qualification Program (AQP)

Bulletins, applications, forms, manuals, course providers, course materials.

Flight dispatcher and check dispatcher training and operation manuals

Operating manuals and training materials for flight dispatchers and approved check dispatchers.


Air carrier mergers, acquisitions and joint ventures

Guidance documents and decisions for air carrier mergers, acquisitions and joint ventures.

Improving safety through Collaborative Analysis Groups (CAGs)

A joint effort with industry partners to proactively manage risks in the aviation sector.