Transport Canada publishes timeliness service standards and performance information for its services, including services for regulated parties to obtain regulatory authorization such as a permit or licence to engage in a regulated activity.
Service standards publicly state the level of performance that citizens can reasonably expect to encounter from Transport Canada under normal circumstances. We are committed to developing, monitoring and reporting on a full suite of service standards in areas of importance to taxpayers and benefit recipients. Service standards support Transport Canada’s commitment to Canadians for transparency, management accountability and citizen-focused service.
This site presents various reports that provide summary information about Transport Canada's service standards.
- Service standards for high-volume regulatory authorizations
- Other service standards by mode of transport
- Services for Canadians: Transport Canada
- Transport Canada Service Charter