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… Duke. Root Cause Analysis: The Core of Problem Solving and Corrective Action . Milwaukee (WI) : ASQ Quality Press, … Reality Charting: Seven Steps to Effective Problem-Solving and Strategies for Personal Success, p. 35, 41, 47, 73. … (CA) : Paton Press, 2001, p. 27. 12. Dekker, Sidney. « The re-invention of human error. » Technical Report 2002-01, p. …
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