On this page
- Drone safety information
- Aircraft registration
- Flight crew licensing
- Civil Aviation Medicine contacts
- Aviation occupational health and safety
- Publications order desk
- Payments for Civil Aviation Services
- Report an incident
- Civil Aviation Communications Centre
- Regional service centres
Drone safety information
To report an incident or safety concern where a drone was involved, use the Drone incident report form.
For information related to a Special Flight Operations Certificate (SFOC) application
Email: TC.RPASCentre-CentreSATP.TC@tc.gc.ca
For questions related to an RPAS safety assurance declaration
Email: TC.RPASDeclaration-DeclarationSATP.TC@tc.gc.ca
For general drone safety information, call toll-free: 1-800-305-2059
Visit the Transport Canada Aeronautical Information Manual for additional information.
For information about Transport Canada RPAS publications (not for operational questions),
contact Transport Canada RPAS Task Force (Ottawa)
Email: TC.RPASInfo-InfoSATP.TC@tc.gc.ca
Aircraft registration
Contact a regional office.
Flight crew licensing
Contact a regional office.
Please note that all examinations are available by appointment only. Schedule your appointment by contacting your closest Transport Canada service centre, or contact an Authorized Examination Invigilator near you for private and recreational type examinations.
Civil Aviation Medicine
Looking for a Medical Examiner? Search for an approved Medical Examiner by country, province/state, city and language of service.
For all Civil Aviation Medicine information and services, see Medical fitness for aviation.
We encourage all medical certificate applicants to apply as early as possible, as certification may take longer than 40 business days for complex files.
Should you have any questions, save time and submit your enquiry using the online Civil Aviation Medicine enquiry form. Alternatively, you can contact the Civil Aviation Medical team at 1-800-305-2059.
| Region | Mailing address |
|---|---|
| Headquarter |
Civil Aviation Medicine |
| Atlantic region | |
| Overseas region | |
| Quebec region | |
| Ontario region |
Civil Aviation Medicine |
| Prairie and northern region |
Civil Aviation Medicine |
| Pacific region |
Civil Aviation Medicine |
Aviation occupational health and safety
Please contact your regional service centre for any questions or concerns. An inspector will contact you.
Forms, documents and specific information must not be included when submitting by email.
Additional information is available on the Aviation occupational safety and health website.
After hours, the Aviation Operations Centre can be reached to report a serious injury, death or refusal to work. The after-hours emergency number for all regions is 1-877-992-6853.
TC Publications Order Desk
Hours of Operation: Monday to Friday, 9:00 am to 4:00 pm, Eastern Standard Time (EST)
Email: MPS@tc.gc.ca
Toll-free:: 1-888-830-4911
Local: 613-991-4071
Facsimile: 613-991-2081
Many Transport Canada publications such as the Aeronautical Information Manual, the Aviation Safety Letter and the Feedback magazine can now be sent to you via email by subscribing to the TC Civil Aviation e-Bulletin.
Payments for Civil Aviation Services
Fee payments must be made before we can start processing your request. All Civil Aviation services are available for payment through the Online Payment System, including the payment of Transport Canada invoices commonly issued for medical certificates.
Paying for a service does not mean you have applied for a service. If you haven't already done so, you must apply by submitting your request or application to your regional Transport Canada service centre. Submitting a complete request/application with confirmation of payment can save processing time.
For all enquiries regarding invoices and statements, please contact Corporate Accounting at:
Mailing address:
Transport Canada - AFFAH
330 Sparks Street
Ottawa ON K1A 0N5
Email: TC.NCRAccountsReceivable-ComptesRecevablesRCN.TC@tc.gc.ca
Toll-free: 1-888-639-2199
Local: 613-993-4610
Report an incident
- Report a drone incident
- Report an incident affecting airport or aerodrome safety
- Report a problem with aircraft airworthiness
- Report an aviation security incident
- Report an aviation incident involving dangerous goods
Civil Aviation Communications Centre
For general inquiries related to the Civil Aviation program or its services, or to report issues or concerns.
Regional service centres
Our regional offices offer services in many different sectors such as certification of people, products and organizations, aircraft registration and leasing, training and licensing of personnel, etc. The majority of these services can be requested and delivered by email.
Where in-person services are necessary, such as for examinations, they are available by appointment only. To schedule your appointment, please contact your closest Transport Canada service centre.
For private and recreational type examinations you may also contact an Authorized Examination Invigilator near you.
Atlantic region
Email: aviation.atl@tc.gc.ca
Toll-free: 1-800-305-2059
| Office location |
Local contact |
Bilingual services |
|
|---|---|---|---|
|
Dartmouth (exams only) |
N/A |
No |
Yes |
|
Moncton |
N/A |
Yes |
Yes |
|
St. John’s (exams only) |
N/A |
No |
Yes |
Ontario region
Email: aviation.ont@tc.gc.ca
Toll-free: 1-800-305-2059
| Office location |
Local contact |
Bilingual services |
|
|---|---|---|---|
|
Ontario Regional Office |
Toll-free: 1-800-305-2059 |
Yes |
Yes |
|
Ottawa |
Local: 613-952-1637 |
Yes |
Yes |
|
Hamilton |
Local: 905-679-3477 |
No |
Yes |
|
Sudbury |
Local: 705-693-5804 |
No |
Yes |
|
Thunder Bay |
Local: 807-474-2570 |
No |
Yes |
|
Pearson International Airport Note – exams are not offered at this location |
Local: 905-405-5180 |
No |
Yes |
Pacific region
See below for Pacific region Transport Canada-owned airports.
Email: aviation.pac@tc.gc.ca
Toll-free: 1-800-305-2059
Mailing address:
Transport Canada Civil Aviation
2010-7445 132 St
Surrey BC V3W 1J8
Office locations
| Office location | Local contact
|
Bilingual services
|
Accessible office*
|
|---|---|---|---|
|
Abbotsford |
Email aviation.pac@tc.gc.ca to schedule an appointment. |
No |
Yes |
|
Kelowna |
Email aviation.pac@tc.gc.ca to schedule an appointment. |
No |
Yes |
|
North Saanich (Victoria) |
Email aviation.pac@tc.gc.ca to schedule an appointment. |
No |
Yes |
|
Prince George |
Email aviation.pac@tc.gc.ca to schedule an appointment. |
No |
Yes |
|
Surrey |
Email aviation.pac@tc.gc.ca to schedule an appointment. |
No |
Yes |
Prairie and Northern region
Email: aviation.pnr-rpn@tc.gc.ca
Toll-free: 1-800-305-2059
See Winnipeg for Airport Capital Assistance Program, airport leases, Churchill Airport, environmental assessments, environmental remediation, etc.
| Office location |
Local contact |
Designated Bilingual Services |
|
|---|---|---|---|
|
Calgary TC Centre |
N/A |
No |
Yes |
|
Edmonton |
N/A |
Yes |
Yes |
|
Saskatoon Airport |
N/A |
No |
Yes |
|
Whitehorse |
N/A |
Yes |
Yes |
|
Winnipeg |
N/A |
Yes |
Yes |
|
Yellowknife |
N/A |
Yes |
Yes |
Quebec region
See Dorval, Quebec, or Rimouski for funded programs, management of Airport Capital Assistance Program, port and airport leases, Port and Airport Divestiture Funding, management of public port facilities, environmental assessments and remediation, Aboriginal consultations, etc.
Email: aviation.que@tc.gc.ca
Toll-free: 1-800-305-2059
|
Office location |
Local contact |
Designated bilingual services |
Accessible office* |
|---|---|---|---|
|
Chicoutimi |
N/A |
Yes |
Yes |
|
Dorval |
N/A |
Yes |
Yes |
|
Longueuil |
N/A |
Yes |
Yes |
|
Québec |
N/A |
Yes |
Yes |
Accessible Office*
This is to confirm that a person with a disability will have barrier-free access to our office and reception area, as per the Treasury Board Real Property Accessibility Standard.