For general questions or if you can't submit or pay your application online, call:
- Toll-free telephone: 1-877-242-8770
- TTY: 1-888-675-6863
Hours of operation are Monday to Friday, 8:00 a.m. to 5:00 p.m. EST
For technical support or for specific questions, email vr-ib@tc.gc.ca.